Intercom, Inc.

JANUARY 25, 2019

When trying to solve a problem with software, it can be tempting to build an exciting, complex solution. At our event Building Intercom in Dublin, I argued that when it comes to building software, we should avoid excitement and embrace boring. When it comes to software, boring is best.

Reporting Tools 168

Reporting Tools Research Software Weak Development Team User Testing 168

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 121

Research Software Feedback Software Reporting Tools Data Visualization 121

Product Talk

AUGUST 10, 2016

Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. Good product discovery requires discovering opportunities as well as discovering solutions. This helped as most teams can articulate how to connect the dots between opportunities and solutions. – Tweet This.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 118

Research Software Feedback Software Product Research User Testing 118

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. How to prioritize the ideas for maximum business value? Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Miro has made the move from product to platform. Andrey and his team are finding out.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. At all of them, I start understanding the current state of Product Management.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

JULY 28, 2021

Technology plays a critical role in providing customer support at scale. Where once the ability to measure the ROI of support eluded many companies, our research shows that 57% of teams are now measuring the impact their support has on revenue. Put simply, it’s about striking the right balance.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Roman Pichler

MARCH 14, 2017

Nevertheless, the product owner is often regarded as a tactical role focused on managing the product backlog, detailing requirements, and interacting with the development team. The confusion stems—at least partly—from the fact that Scrum is a simple framework focused on helping teams develop software.

Product Management 265

Product Management Product Manager Research Software Product Research 265

The Product Coalition

JANUARY 3, 2023

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use.

Research Software 137

Research Software User Testing Product Research Testing 137

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. If you think you have excellent Product Judgment, this post will definitely help you.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Reporting Tools 84

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

MAY 27, 2024

TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center. This practice also invites you to think of your business goals and current technology limitations. Identify and assess market opportunities, by researching market gaps and trends to tailor profitable products.

Research Software 88

Research Software Analytic Tools Feedback Software Data Visualization 88

The Product Coalition

SEPTEMBER 8, 2022

We need to know what job they are doing, what problem they are solving, and what words they use to describe those things… before they know that the solution is out there. There are great tools for product managers to assist with this. Here are 5 tools for SEO and analytics that are easy to use. ahrefs I absolutely love ahrefs.

Analytic Tools 141

Analytic Tools Reporting Tools Data Visualization Research Software 141

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Data Visualization 87

Data Visualization Research Software Analytic Tools Feedback Software 87

Imaginary Cloud - Design

APRIL 29, 2021

Despite requiring very different skill sets, web design and development are sometimes automatically associated with each other. They are tremendously important to build a prosperous digital product, but web design and development do not share the same concerns and priorities within the process - their responsibilities also differ.

Research Software 142

Research Software Software Review Development Web Developers 142

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Intercom, Inc.

NOVEMBER 9, 2022

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. No need to get saddled with historical tech debt or antiquated third-party tools. And it’s a sound strategy.

Research Software 226

Research Software Data Visualization User Testing Startups 226

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

Weak Development Team 134

Weak Development Team Research Software Reporting Tools Development 134

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

MAY 13, 2022

Mobile game and app companies are continuously searching for ways to expand their audience base. While it’s common knowledge that localizing your app store page is a must for boosting downloads, localization of your app content will have a significant impact on retention. an ecosystem of mobile apps. who should we choose?

Research Software 130

Research Software User Testing Customer Experience Data Visualization 130

The Product Coalition

MARCH 1, 2024

Decode A Job Posting from Spotify: Senior Product Manager — Playlist Platform Spotify is an innovative business that changes the surrounding reality: almost everyone you see on the street or in a café wearing headphones listens to music on Spotify. Okay, we definitely need a team for that. To as many people as possible.

Analytic Tools 131

Analytic Tools Research Software Technical Advisors User Testing 131

Intercom, Inc.

AUGUST 21, 2019

These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. Portuguese-speaking countries), getting us to review your tool can give you a nice boost from the first minute. How to find relevant software review sites. Best project management tools.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Userpilot

SEPTEMBER 16, 2024

To answer this, let’s explore: What a market development strategy is. Real-life SaaS examples of successful market development attempts. A step-by-step process to build a viable market development strategy. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Analytic Tools 79

Analytic Tools Research Software Feedback Software Data Visualization 79

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

Product Research 283

Product Research User Testing Research Software Data Visualization 283

Userpilot

JULY 10, 2024

If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. We explore how to create an effective SaaS marketing strategy plan and share 14 product marketing strategies you should implement in your SaaS business. Both are vital for SaaS success.

Analytic Tools 85

Analytic Tools Feedback Software Research Software User Testing 85

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. A $99 B2B SaaS app will define engagement very differently to an e-commerce website. But how do these concepts translate into real product improvements? Not all products are the same.

Data Visualization 269

Data Visualization Analytic Tools User Testing Research Software 269

Intercom, Inc.

SEPTEMBER 3, 2020

Jen Murphy – Senior Product Researcher. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. In London, we focus on improving our support solutions. Mathew Cropper – Senior Product Manager.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Coalition

JULY 12, 2022

Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved. But more often, it’s a client who is not ready to develop software. But this is not a question for development, but for consultants.

Research Software 118

Research Software Weak Development Team Software Review Development 118

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 221

Product Research Customer Experience User Testing Analytic Tools 221

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. One way to determine the willingness to pay is through market and competitor research. The metric is also used to predict customer churn.

Research Software 88

Research Software Feedback Software Analytic Tools User Testing 88

Intercom, Inc.

OCTOBER 5, 2022

Your solution is only as good as your understanding of the problem. One of the reasons that many fail – particularly in earlier stages – is because they didn’t offer a compelling solution to a real problem that exists for customers. All too often, companies jump quickly from the problem to a single solution that they fall in love with.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A great problem statement supercharges product development. A problem statement focuses on what the customer needs, not what you think the solution should be. Indeed, our first R&D principle is “Start with the problem.”

Transportation 279

Transportation User Testing Research Software Travel 279

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 85

Research Software Feedback Software Analytic Tools User Testing 85