Johanna Rothman

JUNE 21, 2023

In product development, we often use the words, “user” and “customer” interchangeably. Here are my definitions: Buyers have the money to make a purchase decision for a product. Enterprise product developers often have “preferred” or ideal Buyers. Those developers seek the opinion of the ideal Buyers. (In

User Testing 90

User Testing Customer Feedback Customer Experience Differentiation 90

Sachin Rekhi

FEBRUARY 9, 2020

As an industry, we frequently talk about the reality that there is no single definition for the responsibilities of a product manager and that product management roles differ meaningfully across companies. The root of this comes from the fact that fairly unique product cultures often develop within each company.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?”

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Userpilot

AUGUST 7, 2024

Providing depth helps address diverse customer needs to boost sales, revenue , and loyalty while differentiating your company from the competition. Competition : Helps differentiate your company’s offerings from competitors by providing more choices. Variations may include different sizes, colors, features , plans, etc.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Product Talk

JUNE 19, 2024

I break the underlying structure of discovery into three parts: Starting with a clear desired outcome —in other words, starting with a clear definition of success. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. It’s not specific enough.

Generative AI 296

Generative AI Product Research Feedback Software Analytic Tools 296

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. There are things, bets you might take, but you definitely wouldn’t have taken in the midst of a pandemic.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development. How do you create such a strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. It is a merger between product development and sales to ensure a product satisfies specific customer needs and business goals. Product management focuses on product development.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Beforehand, make sure your team is aligned on: Their definition of product experience. After you’ve socialized your ideas, it’s time to set time for a formal kickoff.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. This requires product managers to maintain a well-organized, streamlined process of product development. Let’s get started! Let’s start with defining the long term goals.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 99

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. Map out a problem space definition. We make sure our MVP addresses those differentiating needs. Map out a problem space definition. Look for an unmet or underserved need.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Mind the Product

APRIL 6, 2020

Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. This is what we did.

Product Strategy 167

Product Strategy Strategy Feedback Software Customer Experience 167

Product Talk

DECEMBER 15, 2021

I know we’ll never get to a 100% hit rate, just by definition, but we can do a lot better than we do. Sometimes your definition of what you’re looking for might be based on a less-than-ideal past experience. Do they differentiate between outcomes and outputs? In any job you want to be growing your skill sets. Tweet This.

Product Research 223

Product Research Customer Experience Research Software Reporting Tools 223

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 2 First-mover disadvantage.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Strategic Differentiation. Competition.

User Testing 143

User Testing Document Product Marketing Marketing 143

The Product Coalition

FEBRUARY 1, 2021

The Product Owner is also accountable for effective Product Backlog management, which includes: a) Developing and explicitly communicating the Product Goal; b) Creating and clearly communicating Product Backlog items; c) Ordering Product Backlog items; and, d) Ensuring that the Product Backlog is transparent, visible and understood.

Advertising 167

Advertising Customer Experience Technical Review Agile 167

The Product Coalition

MARCH 23, 2022

If you’re into building up or developing an organisation or you’re deep into agile coaching, sooner or later you might come around the question for a Product Manager and/or a Product Owner. You need somebody taking care of what is developed together with the development team(s). Also this is not what most Product Managers do!

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Userpilot

MARCH 24, 2021

The product’s key differentiators or unique selling proposition. Product maturity and growth stage definitely feed into whether you’re starting with strategy or discovery, but it all leads to the same outcome – understanding what problem you are looking to solve and why. How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Mind the Product

SEPTEMBER 16, 2019

How do you develop an understanding of what will set a product up for success throughout your organization? You have to do this at the very outset of product conceptualization and design, with refinements throughout development. It’s crucial to differentiate what really matters to users from what ultimately is trivial.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

The Product Coalition

JUNE 10, 2022

Portfolio Management, Service Definition). This definition is working whether you sell service-only products, combinations of hardware and service or hardware only. Please keep one thing in mind: This is a full definition working for Enterprises, offering highly configurable and scaling Products.

Management 134

Management Management Definition Customer Experience 134

Intercom, Inc.

JANUARY 20, 2022

If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Paul: Yeah, it definitely did. And principles, by definition, are guidelines. It certainly has for me.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mind the Product

APRIL 27, 2017

Eric Ries, in his post “What is customer development? Following Ries’ point, defining a solution is the response to the customer development activity: it becomes much clearer once the market landscape and pain points are well understood. Written Methods. Personally, I get positive results from detailed written requirements.

Framework 159

Framework User Testing Research Software Feedback Software 159

Tyner Blain

MARCH 2, 2025

To do this, the team must align on the definition of success for the acquisition. To define what needs to be repaired, improved, or created, the product manager needs to know what the definition of success could be. I am consistently working with organizations who have not had experience developing customer journey maps.

Customer Experience 64

Customer Experience Weak Development Team User Testing Definition 64

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit. This is often described as developing an economic moat for your business.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

MARCH 24, 2021

The header consists of a short stakeholder analysis and a definition of a customer problem that we would like to address: 1. Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3. Marketing Success Through Differentiation?—?of Sources: (1) Levitt, Theodore. of Anything.

User Testing 150

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ProductPlan

SEPTEMBER 27, 2020

In my experience, however, these teams frequently lack a shared definition of what “delight” looks like in the context of their current initiative. Unfortunately, the phrase “customer delight” has lost its potency, as evidence that its definition seems to vary depending on the work context. The Diluted Definition of Customer Delight.

Customer Experience 108

Customer Experience User Testing Customer Feedback Strategy 108

People-First Product Leadership

OCTOBER 22, 2024

. - Eric Hoffer Subscribe now What Does Transitional Intelligence (TQ) Mean for Organizations To thrive in today’s ever changing landscape, organizations and leaders must develop what Chip Conley calls Transitional Intelligence, or TQ. Develop Adaptive Leadership Skills: Be flexible and ready to pivot when needed. What about you?

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. The whole essence of this, I was a part of the journey to lead with design-based differentiation, and that was a huge draw. Arin: It’s definitely iterative.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Coalition

JANUARY 4, 2021

The key to understanding which level you are at lies in understanding where your differentiation is?—?at While the marketing strategy is typically not for you as a product leader to define, the unique value proposition definitely is. It definitely wasn’t the first handheld computer.

Education 156

Education Marketing Weak Development Team Advertising 156

Intercom, Inc.

FEBRUARY 8, 2018

Rune’s definition is much broader – any systematic structure that eases the burden of work on the designer and heightens the quality of the product. Rune: Yeah, I do have a much broader definition. What follows is a lightly edited transcript of our chat. Short on time? Is that fair?

Feedback Software 191

Feedback Software Customer Experience User Experience User Testing 191

Sachin Rekhi

FEBRUARY 16, 2020

I find that every business requires at least these 8 product/market fit hypotheses that make up their product strategy, but your specific business may have more: Target audience Problem you're solving Value propositions Strategic differentiation Competition Acquisition strategy Monetization strategy Key performance indicators (KPIs).

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Lenny Rachitsky

JUNE 11, 2024

If you’re not a subscriber, here’s what you missed this month: On saying no The art of the pivot, part 1: The definitive list of successful pivots The art of the pivot, part 2: How, why, and when to pivot In defense of feature team PMs Subscribe to get access to these posts, and every post. Weather APIs by developer preference 23.

User Testing 118

User Testing Research Software Analytic Tools Technical Review 118

Intercom, Inc.

JULY 4, 2019

Here are five quick takeaways: Narrow your definitions. When developing a new feature, the first question you should be asking is, “What will people be doing differently as a result of this feature?” Brian: It seems like it’s one of these things that’s definitely bubbling up in so many different places at the same time.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Ask Benny

JANUARY 25, 2020

They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features. There are many technical features that do not require their involvement in the definition. What is technical debt?

Product Manager 109

Product Manager Product Management Weak Development Team Management 109

Ask Benny

DECEMBER 4, 2019

They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features. There are many technical features that do not require their involvement in the definition. What is Technical Debt?

Product Manager 109

Product Manager Product Management Weak Development Team Management 109

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago. And what it’s not.

Weak Development Team 126

Weak Development Team Product Research User Testing Differentiation 126

Mind the Product

DECEMBER 24, 2019

A look through the most-watched conference videos of the year shows that we definitely now all understand and appreciate how difficult it is to make successful products. He says: “Focusing on the market and its maturity will let you weave a story that stands out, focus on the customer, and differentiate yourself.”.

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