Definition Development Team Review Software Review 
Intercom, Inc.
AUGUST 18, 2022
You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.
Intercom, Inc.
JUNE 3, 2021
That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. There are things, bets you might take, but you definitely wouldn’t have taken in the midst of a pandemic.
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Intercom, Inc.
DECEMBER 9, 2022
And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. Des Traynor: Let’s do some quick definitions to ground everyone. ” But it’s similar in terms of capability.
Product Talk
FEBRUARY 10, 2021
Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.
ProductPlan
JUNE 1, 2023
Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?
Intercom, Inc.
DECEMBER 2, 2021
From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.
ProductPlan
DECEMBER 4, 2019
Situation: You’ve painstakingly constructed a roadmap after consulting with various stakeholders, the development team, and your peers. Soft skills” aren’t always part of their repertoire, not to mention loads of “ developer-speak.”. Dropping the news that something is late on the day it was due is doing you no favors.
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