ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Amplitude

JUNE 8, 2017

One reason why I decided to work at Social Capital is that the team is good at recognizing that things are changing and we’re constantly innovating. Ashley in Ghana with the team at mPharma. There will be a lot more software and technology involved, both for capital deployment as well as for nurturing and helping companies.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Business of Software Conference

APRIL 7, 2020

So I’m definitely loss of seconds which is great. I am the queen of CRO, I have been doing conversion rate optimization now for 12 years so I’ve definitely earned that title. Video, Slides, & Transcript below. Transcript. Ayat Shukairy: Hi Everyone. That’s the second tribute to Aretha and also second Michigander.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

PMLesson's Ace the PM Interview

JUNE 10, 2020

Many times data scientists are charged with communicating their findings with several other teams, many of whom may be as technical as they. For example, imagine our Amazon data scientist has collected their data, built a model, and has developed some predictions and forecasts using it.

Data Visualization 52

Data Visualization Artificial Inteligence Analytic Tools Research Software 52

Andrew Chen

SEPTEMBER 4, 2018

Can we break down some of the key metrics that are often used in these discussions including just what the definitions are and maybe just talk through how to think about them? . I think we’re now gonna move to a thing where all of these different kind of software experiences all are incredibly sharable. Andrew: Right.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. My background is definitely atypical.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Join the smart people who get BoS updates. Transcript.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40