Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Behavioral insights: The data lead is responsible for producing a comprehensive meta-analysis of past behavioral analyses available at the company.

Strategy 118

Strategy Technical Review Product Strategy Product Research 118

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 132

Product Research Software Review User Testing Technical Review 132

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

Product Innovation Educators

MARCH 3, 2025

Their initial focus was on developing algorithms that could effectively analyze textual data and extract meaningful customer insights. To answer this question, they employed a technology called supervised fine-tuning. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Innovation Educators

NOVEMBER 6, 2023

How product managers can use AI to get more actionable insights from qualitative data Today we are talking about using qualitative data to drive our work in product and consequently improve sales. Before founding Viable, he held senior leadership roles in engineering, technology, and product.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Melissa Perri

JULY 23, 2024

I gather data through surveys about observations. I review strategies and roadmaps. Lots of data goes into pinpointing. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. This race has been, indeed, a very technical and special project,” he says. A most unlikely invitation.

Research Software 223

Research Software Systems Review Technical Review Development 223

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. OKRs should serve the strategy, not dictate it. Spoiler alertthey wont.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Feature Engagement Users most frequently gravitated toward the map to explore and compare data.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Dominic is the Director of Product Management at ADP’s (Automatic Data Processing) New York City based Innovation lab.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 250

Research Software Feedback Software Product Research Data Visualization 250

Roman Pichler

JANUARY 7, 2020

Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. The first data point is the estimated effort before any development has taken place.

Technical Review 251

Technical Review Customer Experience Systems Review Feedback Software 251

Intercom, Inc.

OCTOBER 27, 2022

In today’s episode, we welcomed Alex into our offices to chat about his love for SaaS, the challenges of starting a business, and the future of data collection. If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Dominic is the Director of Product Management at ADP’s (Automatic Data Processing) New York City based Innovation lab.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Supporting tech. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 154

Technical Review Analytic Tools Software Review User Testing 154

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. Don’t forget Tech debt and bugs. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

UX Planet

DECEMBER 6, 2024

Prompt samples based on real Data on how customers source for cars in rental marketplaces. Prompt samples based on real Data on how customers source for cars in rental marketplaces. Data and ResearchInsight Data shows that customers factor in budget and needs when sourcing for acar. Image credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 108

Product Research Reporting Tools Data Visualization Research Software 108

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. The advent of technologies such as smartphones and digital eCommerce and the plethora of online information?—?about

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. Finally, we have user research analysis.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app.

Weak Development Team 184

Weak Development Team UX User Testing Technical Review 184

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

MARCH 13, 2023

Whether it was Justin’s intent or not — his post also serves as a helpful guide towards bridging the gap between the technical and business contexts in digital product development. Perform a report and/or data feasibility analysis. Identify the metrics i.e. the quantitative measurements of data. Identify the complex entities.

Data Visualization 139

Data Visualization Reporting Tools Systems Review Software Review 139

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. For the purposes of our example, I chose only two drivers (Technology and Isolationism), so we’ll have just one 2 x 2 matrix. We poll the team, and they select the future outlined in the top right quadrant (high Isolation and Technology).

Technical Review 179

Technical Review Analytic Tools Research Software Development Team Review 179

The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. Macro statistics aside, you’ve been impacted by bugs personally if you’ve spent less than 15 minutes building or using tech. Most tech products are heavily software or technology-based. Product Bugs: A Comprehensive Guide?—?Part

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Alchemer Mobile

NOVEMBER 22, 2024

When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible. Most organizations struggle with disconnected tools that create data silos and incomplete customer insights. You can connect Alchemer to just about any other system without hassle.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130