Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I gather data through surveys about observations. I review strategies and roadmaps. Lots of data goes into pinpointing. Other Times, it's due to a lack of skill set in product leaders.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. .

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

The Product Guy

MARCH 12, 2025

Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. Every meeting becomes a performance review rather than a space for creative problem-solving. and pursue the answers. Spoiler alertthey wont.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Data centers, a vital component of our digital ecosystem, consume about 2% of global electricity. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage.

Analytic Tools 153

Analytic Tools Research Software Reporting Tools Software Developers 153

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Feature Engagement Users most frequently gravitated toward the map to explore and compare data.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. His was one of six sub-teams all designing portions of the autonomous driving system. “I

Research Software 223

Research Software Systems Review Technical Review Development 223

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit.

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Weak Development Team Product Strategy Strategy Development 326

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Intercom, Inc.

AUGUST 11, 2021

Production is the only place where your code, infrastructure, and customers come together to represent objective reality. It’s only in production that you can truly validate the performance and correctness of your code, and learn how your customers use your product. We all deal with business-critical legacy systems from time to time.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. I’ve yet to come across a software leader who isn’t. In the past, most measurements focused on activity—like lines of code, number of commits, story points shipped—which don’t tell a complete story about performance.

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

Analytic Tools 139

Analytic Tools Systems Review Data Visualization Software Review 139

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

OCTOBER 27, 2022

In today’s episode, we welcomed Alex into our offices to chat about his love for SaaS, the challenges of starting a business, and the future of data collection. If you’re running a business, especially in banking or fintech, it’s important to do due diligence and verify the identity of a customer to assess the risk they pose to your business.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Product Talk

MAY 15, 2024

In order to gather more data, one of Ellen’s coworkers set up a quick survey question pop-up in the mobile app. At the time, Orion was already using Mixpanel (a product analytics tool) for collecting data and analytics. They wanted this data to decide whether to focus more on creating solutions specifically for the dictation users.

Product Research 308

Product Research Feedback Software Analytic Tools User Testing 308

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. Three areas of focus.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Guy

OCTOBER 16, 2017

To prioritize our user stories, my team implemented a simple story ranking system adapted from Michael Lant, founder of projectyap.com. a wonderful product roadmapping software tool my team uses in conjunction with JIRA. s default scorecard system in an attempt to implement fibonacci sequence story sizing with my engineering team.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. At Intercom, we aim to run less software. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

MARCH 13, 2023

Justin Norris After reviewing his post, I feel that Justin highlights the following key activities in order to produce valuable report designs: Help stakeholders communicate their ideas. Perform a report and/or data feasibility analysis. Identify the metrics i.e. the quantitative measurements of data. Build a mockup [prototype].

Data Visualization 138

Data Visualization Reporting Tools Systems Review Software Review 138

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Dominic is the Director of Product Management at ADP’s (Automatic Data Processing) New York City based Innovation lab.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

JANUARY 28, 2021

They’re so common that the US Department of Commerce concluded that “software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually or about 0.6% Most tech products are heavily software or technology-based. but product bugs must be planned for because they’re inevitable.

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This " Code creators own quality.*  Here’s my thinking. [1]  It’s turtles all the way down.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Dominic is the Director of Product Management at ADP’s (Automatic Data Processing) New York City based Innovation lab.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Alchemer Mobile

NOVEMBER 22, 2024

When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible. Most organizations struggle with disconnected tools that create data silos and incomplete customer insights. You can connect Alchemer to just about any other system without hassle.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

AUGUST 30, 2024

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. The platform has limited no-code customization options and a steep learning curve.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. The Analysis Phase has brought clarity to our software’s purpose.

Feedback Software 146

Feedback Software Reporting Tools Software Developers Software Development 146

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. A time-consuming process.

Weak Development Team 184

Weak Development Team UX User Testing Technical Review 184

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Intercom, Inc.

DECEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: By pushing the scale and training these models with more and more data, these bots started exhibiting qualitative changes like learning abstract concepts without supervised learning. So, everyone started using transformers for all sorts of sequence data. With GPT-3.5,

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 147

Reporting Tools Software Developers Software Development Feedback Software 147

Intercom, Inc.

JANUARY 21, 2020

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? And beyond code, beyond visuals and interactions, what do they all have in common with each other? Even when there’s not much text at the surface, it still dominates the system as a whole. of their first screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291