Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). 1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off.

Feedback Software 264

Feedback Software Data Visualization Analytic Tools Research Software 264

Intercom, Inc.

NOVEMBER 2, 2021

The data suggests bad management is a real and significant issue. According to data from DDI’s Frontline Leader’s Project , 57% of people have left a job to get away from a bad manager. Just look at the data to see where managers are laying blame. One thing that will always be on that list, however, is good management.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I gather data through surveys about observations. I review strategies and roadmaps. Lots of data goes into pinpointing. Other Times, it's due to a lack of skill set in product leaders.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Userpilot

NOVEMBER 17, 2024

You can gather all the user feedback or behavioral data you want or even generate tons of Google Analytics reports. Kevin has almost a decade of experience working at some of the world’s most innovative software companies. This causes siloed data and integration issues. Think about Apu, the ever-diligent Kwik-E-Mart owner.

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. The Analysis Phase has brought clarity to our software’s purpose.

Feedback Software 147

Feedback Software Reporting Tools Software Developers Software Development 147

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. But what is the best tech stack for product management?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Software Review 105

Intercom, Inc.

AUGUST 11, 2021

Production is the only place where your code, infrastructure, and customers come together to represent objective reality. It’s only in production that you can truly validate the performance and correctness of your code, and learn how your customers use your product. But, as always, with great power comes great responsibility.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! However, if you already have a fully operational MySQL Aurora installation in place, can’t you just put the data there instead?

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Roman Pichler

FEBRUARY 14, 2023

To put it differently, Scrum’s iterative nature allows you to make data-informed product decisions thereby maximising the chances of delivering a product that does a great job for the users and customers. Use the data you gather to validate your decisions and generate new ideas. Remove, add, and adjust items.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? Best session replay software shortlist Userpilot – Best for product and marketing teams – Price starts at $249/month (free trial available). Safeguard sensitive data with enhanced privacy features like selective recording.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. I was all alone.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. The integration between mParticle and Apptentive allows mobile app providers to build a bond with their customers through the data that defines them.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

JUNE 2, 2023

A thing to define: AWS vs AZURE vs Google Cloud AWS, Azure and Google cloud platforms are the top of mind cloud service platforms in recent years, yet many software development start-ups do not have the ability to distinguish them. First of all, let’s explore what these cloud service platforms really mean.

Data Visualization 144

Data Visualization Software Review Software Developers Software Development 144

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Product Talk

MAY 15, 2024

In order to gather more data, one of Ellen’s coworkers set up a quick survey question pop-up in the mobile app. At the time, Orion was already using Mixpanel (a product analytics tool) for collecting data and analytics. They wanted this data to decide whether to focus more on creating solutions specifically for the dictation users.

Product Research 304

Product Research Feedback Software Analytic Tools User Testing 304

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. In Intercom, we believe that shipping is our company’s heartbeat.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Why UX analytics should go beyond quantitative data. How to start your UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries.

Customer Experience 201

Customer Experience Analytic Tools Data Visualization Feedback Software 201

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Dig into user behavior data to identify core features. It’s a common experience. Rocketbots welcome screen.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Dominic is the Director of Product Management at ADP’s (Automatic Data Processing) New York City based Innovation lab.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Userpilot

AUGUST 30, 2024

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. The platform has limited no-code customization options and a steep learning curve.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Sam created a diagram to help demonstrate the benefits of organizing teams by value stream as opposed to code base.

Research Software 319

Research Software Weak Development Team Feedback Software User Testing 319

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Dominic is the Director of Product Management at ADP’s (Automatic Data Processing) New York City based Innovation lab.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience. The purpose?

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 10, 2024

And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Userpilot helps you with customer engagement and data management. Here’s all you must know.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

AUGUST 18, 2024

Trying to optimize these deliverables without using click tracker software is a gamble—you end up guessing what works and what doesn’t. TL;DR Click tracking software records and visualizes user interactions, such as clicks, scrolls, or screen taps on a website, app, or email. Try Userpilot. Get a demo. Heatmapping tools.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 140

Data Visualization Reporting Tools Artificial Inteligence Information 140