Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Personal Services Apps: Home and Family. Rather than comparing by benchmark, below is a short summary of both the Home and Family apps included in our data. Data included: Ratings and reviews.

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Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Personal Services. Business Services. Download a complimentary copy of the report now to see how your app performed against the marketplace and to help set new, data-backed engagement goals for 2022. Food and Drink. Healthcare.

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Intercom, Inc.

JULY 14, 2022

No tool will give you answers, only offer leads you can follow to find the real answers. Until recently, our observability tooling has been primarily based on metrics. A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. Answers*: Note the asterisk.

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Piyanka Jain

SEPTEMBER 13, 2024

They hesitated to make drastic changes without solid data backing them up. But good data-driven decision-making isn’t highly uncommon. So here’s how Brikker would use the BADIR data analysis framework to overcome all the reasons startup pivots fail. They’ll use data to solve these issues without considering the big picture.

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Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. It covers key topics, such as: Defining UX analytics. What is UX analytics?

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Intercom, Inc.

MARCH 25, 2021

At Intercom, the security and protection of our customers’ data is of the utmost importance. This is allowing for improved patient experience, increased workflow efficiency, and effective data management. Our HIPAA attestation report is one of two new additions to Intercom’s security program. What is HIPAA?

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Melissa Perri

JANUARY 4, 2020

They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." 2019: "Do we have data to prove that is the right way to go?" Teams and executives turned to data-driven decision making, and the tools and software followed. -- So what does that mean for the next 10 years?

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Alchemer Mobile

MARCH 22, 2022

Subcategories: Restaurant, Food Services. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here.

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Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

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Alchemer Mobile

JUNE 8, 2022

Our guide, Break Out of the Product Management Echo Chamber Using the Voice of the Customer, will help you understand the ins and outs of VoC data and how you can use that data to make better product decisions. How companies use VoC data . Download the guide today ! What you’ll learn. What is VoC. Why VoC is valuable .

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Data Visualization Customer Experience Customer Feedback Download 241

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

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Piyanka Jain

MARCH 28, 2023

How to Leverage Data Science in Fintech for Maximum Impact Data science has been a game-changer in the financial industry, and fintech is one of the sectors that has successfully leveraged its power to create innovative solutions for consumers. To read more about the top applications of data science in fintech, click here.

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Data Visualization Artificial Inteligence Banking Startups 39

Productside

DECEMBER 4, 2024

This week on Productside Stories, host Rina Alexin sits down with Abner Rosales , Senior Director of Product Management Analytics at Experian. Making Smart, Data-Driven Decisions Decision-making can make or break your product, especially when data is involved. Why Listen to This Episode?

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Mind the Product

AUGUST 20, 2024

pplying a product management mindset to data products can unlock valuable insights and drive business growth in the age of AI and big data. Read more » The post Lessons from building data products appeared first on Mind the Product.

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Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Mind the Product

MAY 6, 2024

In this article, she shares her insights and tips on data-driven time management. Read more » The post Data-driven time management for product managers appeared first on Mind the Product. Personally, she found out that she spent 1573 hours in meetings last year, with 70% initiated by herself.

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Data Visualization Product Management Product Manager Management 178

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Don’t worry, we’ve got you.

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Customer Satisfaction Product Research Data Visualization Customer Feedback 211

Product Talk

MARCH 1, 2023

Interview snapshots are a way to visually synthesize what you are learning from each interview. Visualizing Your Thinking: Experience Maps, Opportunity Solution Trees, and Story Maps One of the key themes in my book Continuous Discovery Habits is for teams to visualize their thinking. of respondents aren’t using any visuals.

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Product Talk

MAY 4, 2022

Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. It’s about finding the tech stack that works for your team.

Research Software 228

Research Software Feedback Software Product Research Data Visualization 228

Roman Pichler

JUNE 7, 2022

” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” ” Sadly, the data above is not helpful to see clearly how much value the product is creating. This often leads to too much data being gathered. 2 Wrong Product KPIs.

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KPI Data Visualization Weak Development Team Customer Feedback 307

Intercom, Inc.

OCTOBER 18, 2021

If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. What are product metrics?

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Data Visualization Analytic Tools User Testing Customer Experience 269

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Want to see how the Utilities category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report?

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Product Talk

DECEMBER 4, 2024

If it’s a backlog full of feature requests and bugs reported directly from customers, it’s already much more valuable than a backlog full of internal ‘ideas.’ If your backlog is full of feature requests and bugs reported directly from customers, it’s already much more valuable than a backlog full of internal ‘ideas.’

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ChatGPT Data Visualization Product Research Feedback Software 233

Intercom, Inc.

AUGUST 11, 2021

“Most of the problems awaiting you in production are so-called ‘unknown unknowns’ – things you can’t predict or plan for”. After all, most of the problems awaiting you in production are so-called “unknown unknowns” – things you can’t predict or plan for. But, as always, with great power comes great responsibility. Use feature flags.

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Data Visualization Reporting Tools Software Review User Testing 282

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Reveal

DECEMBER 23, 2024

Reveal Embedded Analytics For product owners, leveraging data is not just an advantageits a necessity. Product analytics empowers you to understand gaps in your offering and how users engage with your product. Both embedded analytics and product analytics are designed to help product owners in diverse ways.

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Data Visualization Embedded Analytics Analytic Tools Feedback Software 52

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

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Research Software Feedback Software Analytic Tools Customer Communications 195

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. And I like to use opportunity solution trees to visualize our work to help us stay aligned on what we think we know. Everything we do in discovery is in service of that. Too many generative AI tools miss this point.

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Product Talk

OCTOBER 2, 2024

For today’s Tools of the Trade , we caught up with Yury Oleynik , the VP of Product Management at HiveMQ , who has managed to make continuous interviewing a reality on his team. Yury shares a few of the tactics his team tried to automate recruiting before they came across the tool they’re currently using, Orbital.

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