Roman Pichler

OCTOBER 4, 2017

In the worst case, we build digital products that are harmful and encourage addictive behaviour, as we don’t see the humans behind the analytics data and financial numbers. The following tips want to help you empathise with users and develop a deeper understanding of their needs. Empathy Tip 1: Meet users face to face.

Customer Feedback 193

Customer Feedback User Testing Product Manager Product Management 193

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. The two main types of survey data are quantitative data and qualitative data.

Data Visualization 83

Data Visualization Product Research User Testing Analytic Tools 83

The Product Coalition

JANUARY 6, 2023

This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. Tip: Solutions such as UXCam automatically capture micro-interaction data sets. What do users like or dislike?

Analytic Tools 117

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 117

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 83

Data Visualization User Testing Customer Experience User Experience 83

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 81

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 81

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

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User Testing Customer Experience Analytic Tools Research Software 93

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

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Data Visualization Analytic Tools Customer Experience Feedback Software 94

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. Texthelp has over 50 million users served by 12 product teams in the US, the UK, and in the Nordics. “It Do you have your own Product in Practice you’d like to share?

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Product Talk

NOVEMBER 15, 2023

I sat down with fellow Product Talk Academy instructor Hope Gurion to discuss the top seven reasons we hear for why people don’t have time for discovery and to share our tips for overcoming them. What’s your primary tip in this situation? What’s your tip here? Teresa Torres: Hi, everyone. Teresa: Yes, very common.

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Product Research Customer Experience Data Visualization User Testing 271

UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Well-designed tables enable users to access, analyze, and act on critical information quickly and accurately.

Data Visualization 81

Data Visualization User Testing Customer Experience Customer Feedback 81

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. If you know about Universal Analytics , it’s going away on July 1, 2024. It’s six years old.

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Data Visualization Analytic Tools User Testing UX 78

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 81

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 81

The Product Coalition

OCTOBER 19, 2023

It’s the practical tool that helps managers navigate the complex path of development. Prioritization is the product manager’s core tool What is the overarching goal of product development? A framework is essentially a collection of tools you use to accomplish a particular goal. Frameworks serve as your visualization tool.

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Data Visualization Customer Feedback Research Software Product Manager 118

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. Get a demo.

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Customer Feedback Data Visualization Feedback Software User Testing 93

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

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Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

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Data Visualization Customer Feedback User Testing Customer Experience 82

Userpilot

AUGUST 17, 2024

This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics. TL;DR A click tracker records where users click, providing insights to optimize layout and enhance user experience.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 69

Customer Experience Data Visualization User Experience Analytic Tools 69

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? Picking the right type of survey that aligns with the type of data you need to collect.

Data Visualization 70

Data Visualization Customer Satisfaction Analytic Tools User Testing 70

Userpilot

AUGUST 21, 2024

The secret lies in first-party data. This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data.

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Data Visualization Analytic Tools Feedback Software Research Software 79

Product Talk

OCTOBER 20, 2021

And this is why it can be helpful to consider the tools that will best support you in building your continuous discovery practice. Let’s be clear: The tools alone won’t automatically make you better at discovery. Since there are countless ways of approaching this, we’re kicking off a new series, Tools of the Trade. Tweet This.

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Product Research Research Software Technical Review Data Visualization 155

Alchemer Mobile

APRIL 11, 2019

It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category.

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Finance Feedback Software User Testing Customer Experience 203

Usersnap

APRIL 17, 2021

And here are some tips and tricks to get you there – at the ultimate destination of being a full-stack developer. Tip 1: Find your niche. Tip 2: One language, not all. Tip 3: Iron out the kinks. Tip 4: Jack of all trades, king of one. Tip 5: Taking a course. Tip 6: Building a network.

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Feedback Software Reporting Tools Development Web Developers 130

Userpilot

NOVEMBER 17, 2024

You can gather all the user feedback or behavioral data you want or even generate tons of Google Analytics reports. Despite all these efforts, you’re probably still not acting on product analytics correctly. Why actionable product analytics are important. This causes siloed data and integration issues.

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Data Visualization Analytic Tools Software Review Feedback Software 52

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. What is a customer service survey?

Data Visualization 70

Data Visualization Reporting Tools Analytic Tools Feedback Software 70

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. We’ve found the following four techniques to significantly impact the success of feedback campaigns and provide the data necessary to improve the mobile app experience.

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Feedback Software Product Research User Testing Customer Experience 182

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Churn analysis is the process used to convert data into actionable insights that can be applied to churn reduction strategies.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Mind the Product

JANUARY 3, 2020

The accessibility of digital content is often an afterthought, but every user deserves to have convenient access to services. This is how we’ve adapted our iTaxi ride-hailing app for the visually impaired and blind. billion visually impaired or blind people (October 2018). It was a big decision for us.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? What makes GPT-3 unique is the sheer size of the data it was trained on.

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ChatGPT Customer Experience Research Software Artificial Inteligence 115

Productside

NOVEMBER 18, 2024

In this article, well explore essential tools and three techniques that help product managers focus on the problem. We need to export reports to Excel to close this sale. By cultivating curiosity, we can steer conversations toward the problem, uncovering insights that lead to better solutions.

Framework 156

Framework Reporting Tools Data Visualization Product Manager 156

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Enhance visual design with videos and images to boost engagement.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Experience 79

Userpilot

SEPTEMBER 10, 2024

Customer experience : Continuously refining the user experience based on surveys, usability testing, and customer behavioral data. User segmentation : Tailor product experiences to specific user groups by segmenting based on demographics, behavior, and feedback.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Product Research 95

Userpilot

JUNE 10, 2024

TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include: User-Centered Design. Aesthetics.

Customer Experience 72

Customer Experience User Testing User Experience Customer Feedback 72

bpma ProductHub

JUNE 12, 2017

Erin McHugh Saif showed us how she used analytics and customer insights to help her tackle a large-scale business problem at TIBCO Spotfire and Sooyoung Kim shared how Rue La La is using Riskiest Assumption Testing to rapidly test ideas with zero engineering effort. Her sweet spot is product, design, and data analytics.

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Analytic Tools User Testing Customer Experience Feedback Software 199

Generation Focus

DECEMBER 16, 2020

Diary studies is a research method which collects qualitative data by having participants record entries about the experience being studied in a log, journal, or diary. This method can provide valuable understandings and contextual insights about long-term user experiences, behaviors, and preferences.

Data Visualization 118

Data Visualization Research Software User Testing Customer Experience 118

Userpilot

MARCH 12, 2024

With several cloud-based software solutions popping up each day, SaaS user management is no longer an afterthought. This article explores key tips and best practices to streamline your SaaS user management process and create a productive and secure work environment. User profile analytics in Userpilot.

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Analytic Tools Feedback Software Customer Feedback Data Visualization 83

Roman Pichler

JANUARY 12, 2021

John mentions the upcoming product release and says, “You really must add the enhanced reporting feature. If you said yes to every idea and request, you would end up with a feature soup , a product with an uncompelling value proposition and a poor user experience. Saying no, however, is part and parcel of a product person’s job.

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Weak Development Team Customer Experience Reporting Tools Leadership 156