Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. Looking at individual systems, the response rate is 94% on iOS and 88% on Android. The data shows that customers clearly want to share feedback, proven by the remarkable 91% response rate.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

Intercom, Inc.

MAY 25, 2022

This ambition is reflected in the way we design and build the infrastructure that supports the Intercom platform. At Intercom, we aim to run less software. We exclusively build on top of a very small set of core technologies. Our tooling allows for high availability. Our tooling allows for high availability.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. As we increasingly depend on digital solutions, the environmental impact of this reliance becomes more apparent.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. Let’s say in this case, the digital product is a report. When a stakeholder requests a report, whether they tell you this or not, they made the request so they can get something done. Understand the business problem.

Data Visualization 124

Data Visualization Reporting Tools Systems Review Software Review 124

UserVoice

MARCH 7, 2017

We recently published a report on The Influence of Feedback on the Product Development Process , based on findings from a survey of 200 people in product roles of varying seniority at a range of organizations. Leveraging CRM as a data source. You can then create reports that extract that data for your convenience.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Customer Experience 200

Userpilot

JANUARY 31, 2024

You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

Data Visualization 155

Data Visualization Reporting Tools Analytic Tools Banking 155

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I gather data through surveys about observations. I review strategies and roadmaps. Lots of data goes into pinpointing. Other Times, it's due to a lack of skill set in product leaders.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Indicative

OCTOBER 23, 2020

Every company, of every size — even organizations of just one person — are navigating a data avalanche problem. Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all. What Technology Do You Need in Your Stack?

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Reporting Tools 87

Intercom, Inc.

AUGUST 11, 2021

“Most of the problems awaiting you in production are so-called ‘unknown unknowns’ – things you can’t predict or plan for”. After all, most of the problems awaiting you in production are so-called “unknown unknowns” – things you can’t predict or plan for. We all deal with business-critical legacy systems from time to time.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Userpilot

APRIL 17, 2024

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Read the full DAU report for all industries here. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. The advent of technologies such as smartphones and digital eCommerce and the plethora of online information?—?about

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. The best examples are Userpilot , Hotjar , and Google Analytics.

Analytic Tools 81

Analytic Tools Research Software Data Visualization Reporting Tools 81

Userpilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? We also have a quick look at Userpilot as an alternative for each of the tools. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. What is product analytics? Ready to dive in?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Intercom, Inc.

JUNE 22, 2022

That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level. Single platform offers a seamless customer experience. Daniel Leung, Head of Product & Strategic Growth at Curex.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Research Software 88

Research Software Data Visualization User Testing Analytic Tools 88

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Our Best Usability award for the Digital Adoption Platform category is a new one for the trophy case. Humblebrags. What is G2?

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Software localization adapts your products so that it feels natural to users who speak a different language. Are you ready to dive in?

Research Software 88

Research Software Analytic Tools Feedback Software Reporting Tools 88

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 125

Analytic Tools Data Visualization Reporting Tools Startups 125

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Data Visualization 88

Data Visualization Research Software Analytic Tools Feedback Software 88

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever.

Reporting Tools 134

Reporting Tools Software Developers Software Development Feedback Software 134