The Product Coalition

AUGUST 29, 2023

Empowering Product Managers with Data-Driven Strategies In the dynamic landscape of modern business, the role of a Product Manager has evolved beyond mere product delivery to orchestrating experiences that align seamlessly with both customer needs and overarching business goals. Imagine you’re steering a health and wellness app.

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Data Visualization Customer Feedback Analytic Tools Artificial Inteligence 122

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

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Analytic Tools Research Software Feedback Software Reporting Tools 223

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions.

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Research Software Feedback Software Data Visualization User Testing 246

Product Talk

MAY 4, 2022

Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. It’s about finding the tech stack that works for your team.

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Research Software Feedback Software Product Research Data Visualization 228

The Product Coalition

MARCH 6, 2023

This is where predicting ad creative performance prior to testing comes in. By leveraging historical data and machine learning algorithms, marketers can make accurate predictions about how new ad creatives are likely to perform, without having to go through the process of testing each variation. This is no easy task.

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Data Visualization Advertising Artificial Inteligence User Testing 138

Userpilot

FEBRUARY 28, 2024

But with so many tools in the market, which one should you choose for product analytics ? Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. When selecting a funnel tool, look for customization, integrations, segmentations , and dashboard options.

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Analytic Tools Data Visualization Reporting Tools Software Review 89

Roman Pichler

JUNE 7, 2022

” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” ” Sadly, the data above is not helpful to see clearly how much value the product is creating. This often leads to too much data being gathered. 2 Wrong Product KPIs.

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The Product Coalition

OCTOBER 19, 2022

The article here focusses on business criterion to use to better evaluate if a predictive model is ready for production and the associated risk when the predictions are wrong. Optimized for better outcomes Today, businesses regularly use predictive analytics to optimize their business and achieve better business outcomes.

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Data Visualization User Testing Healthcare Analytic Tools 125

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Emotion data tells you the “why.”.

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Data Visualization Customer Feedback Customer Experience User Testing 264

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics. There are four categories of customer analytics categories.

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Data Visualization Analytic Tools Feedback Software Customer Experience 86

Folding Burritos

FEBRUARY 22, 2016

Finally, you might be wrong and be missing out on potentially important insights because of an unwillingness to understand the person’s reasons. I think a data visualization dashboard would be great as a first screen in the back-office.”. Because otherwise users have to go to the reports screen, and they shouldn’t.

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Analytic Tools Reporting Tools Data Visualization User Testing 322

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. But the question arises: How useful are the currently available tools, and what challenges do they generate?

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Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. During her tenure as a data scientist, Lisa built two predictive products. Lisa says, “We led with ‘What can we predict?’ Tweet This. Tweet This.

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Product Research Data Visualization User Testing Research Software 199

Userpilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Next, select the right user report you need for monitoring their behavior.

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Intercom, Inc.

AUGUST 11, 2021

“Most of the problems awaiting you in production are so-called ‘unknown unknowns’ – things you can’t predict or plan for”. After all, most of the problems awaiting you in production are so-called “unknown unknowns” – things you can’t predict or plan for. But, as always, with great power comes great responsibility. Use feature flags.

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Data Visualization Reporting Tools Software Review User Testing 282

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

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Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. How companies use VoC data . It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes.

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Data Visualization Customer Experience Customer Feedback Download 241

Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The process usually looks like this: You have a problem with a product or service that needs resolving. Intercom’s ticketing workflow: Messenger + Inbox + Reporting.

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Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

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Research Software Data Visualization User Testing Analytic Tools 87

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Enhanced customer service. Capture: Make sure you have a tool like Apptentive in place to capture all of this customer feedback data in the first place.

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Customer Feedback User Testing Customer Experience Data Visualization 279

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.

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Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

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The Product Coalition

NOVEMBER 29, 2021

This is in continuation to the previous article in which I’ll be discussing the tools and practices corresponding to each of the phases that help teams drive end to end agile product life cycle. These tools and practices are standalone sufficient and they can be picked as what fits best for the team and organization.

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Data Visualization Feedback Software Agile Product Research 173

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. All-in-one tools for product-led growth : Userpilot. Salesforce. Get a demo.

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Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JULY 29, 2024

We know it can be daunting to pick just one tool, that’s why we’ve created this listicle and compared 10 top tools and their features side by side, helping you make a faster decision. TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Reveal

JULY 9, 2024

Reveal Embedded Analytics What’s New in Reveal 1.6.7? New Toolbar [Beta] One of the standout features of this release is the introduction of the new toolbar. This updated toolbar enhances user experience by offering advanced data analysis and interactive features. For details, please refer to our release notes.

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Data Visualization Analytic Tools Feedback Software User Testing 98

Product Talk

FEBRUARY 21, 2024

When teams create interview snapshots for every interview they conduct, interviews become more memorable, actionable, and reference-able. When teams create interview snapshots for every interview they conduct, interviews become more memorable, actionable, and reference-able. Instead, it’s an insight. Instead, it’s an insight.

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Alchemer Mobile

MARCH 9, 2022

Customer retention refers not only to a brand’s ability to convert customers from one-time buyers to repeat purchasers but also their ability to do this over time. Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. 4 steps to boost mobile customer retention. Conclusion.

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Customer Feedback Customer Experience User Testing Data Visualization 264

Userpilot

JUNE 29, 2024

This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. It contains the way they feel and experience your product/service and what they’d like you to improve, maintain, or add. Get a demo.

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Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? The tool’s pros and cons. Pinpoint bug locations by linking user sessions to bug reports or customer tickets. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA.

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Roman Pichler

MAY 5, 2020

The term product owner is commonly used to refer to six different product roles in my experience. If someone is referred to as product owner, then the individual should own the product in its entirety—like Word in the example—and not just a product part—such as the ability to save a document.

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Feedback Software Product Research Weak Development Team User Testing 367

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. While measuring NPS is important, NPS data is not always easily actionable.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. While measuring NPS is important, NPS data is not always easily actionable.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Intercom, Inc.

MARCH 2, 2021

I like to include a suggestion on what they might be referring to. With conversation topics , you can now get a visual representation of exactly what your customers are talking about at a glance. See the full picture with visual aids. First, ask some follow-up questions, trying to rephrase their initial message.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Userpilot

DECEMBER 8, 2024

As you might know, session replay tools track every click, scroll, and hiccup from your usersjust as if you were watching through their eyes. They allow you to close the gap between your analytics data and the feedback you get from users. But with so many session replay tools, which ones are worth your time and money?

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Mind the Product

APRIL 30, 2020

Friction cost refers to seemingly minor details that make a task require more effort, but have a disproportionately large effect on whether people will complete that task. People are naturally visual learners, so it pays to employ videos and animation to simplify complicated concepts. Friction Cost.

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The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. By understanding these factors, market research can provide insight into the feasibility and the best approach for marketing a product.

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