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Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. It covers key topics, such as: Defining UX analytics. What is UX analytics?
Using a custom ChatGPT model combined with collaborative team workshops, product teams can rapidly move from initial customer insights to validated prototypes while incorporating strategic foresight and market analysis. Instead of focusing solely on today’s customer problems, product teams need to look 2-5 years into the future.
This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Sometimes, we just need to report back on what we’ve been up to.
Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.
Entity Resolution Sometimes referred to as data matching or fuzzy matching, entity resolution, is critical for data quality, analytics, graph visualization and AI. Advanced entity resolution using AI is crucial because it efficiently and easily solves many of today’s data quality and analytics problems.
As you might know, session replay tools track every click, scroll, and hiccup from your usersjust as if you were watching through their eyes. They allow you to close the gap between your analyticsdata and the feedback you get from users. But with so many session replay tools, which ones are worth your time and money?
A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web? Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. Bluestone Analytics in particular has two main products, DarkBlue and DarkPursuit.
Visualdata surrounds us – colorful charts on weather reports, infographics on the web and in social media articles, map charts in presentations, etc. To help you get started with datavisualization, this article explores various visualization methods and their use cases. Funnel charts. Pie charts.
Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? The tool’s pros and cons. Pinpoint bug locations by linking user sessions to bug reports or customer tickets. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA.
Pro Tip: Pair your quick wins with data. A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Advanced Tactics: Stakeholder Mapping: Use tools like the Stakeholder Alignment Blueprint (available on jonihoadley.com) to identify key goals and concerns. Click here to download.
Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualizedata effectively. However, creating effective data tables is not as simple as organizing rows and columns.
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The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money. Which product feedback software should you choose for your SaaS?
During the third stage, input is analyzed and during the fourth stage, the insight gained from analysis is used to make decisions. Plugging in: how to generate insights Analysis: how to prioritize and understand feedback Communication: how to synthesize information Test/Build/etc & then repeat. Get Insights. It’s cyclical.
CRR formula, reference values andexample Customer Retention Rateformula Number of customers at the end of the period : Total number of customers at the end of the measuredperiod. Reference values CRR varies widely across industries due to differences in customer expectations about business. Tracking retention in Google Analytics.
Empowering Product Managers with Data-Driven Strategies In the dynamic landscape of modern business, the role of a Product Manager has evolved beyond mere product delivery to orchestrating experiences that align seamlessly with both customer needs and overarching business goals. Imagine you’re steering a health and wellness app.
In the past, I’ve sometimes used language like “design lead” or “tech lead” to refer to the design and engineering members of the trio. Sometimes it refers to someone’s seniority within the company, and at other times it refers to their authority and autonomy for a given project. The term “lead” is vague.
Reveal Embedded Analytics This update is packed with customization, usability, and performance improvements to help you build seamless, high-impact analytics experiences faster. Fixed Lines for Charts: Set static reference points to highlight key data trends. Improved Usability: Quickly find and analyze key information.
Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Four winners.
Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. To do this, we will analyze effective strategies and refer to some key successful studies. Finally, we have user research analysis.
Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. It’s about finding the tech stack that works for your team.
This is where predicting ad creative performance prior to testing comes in. By leveraging historical data and machine learning algorithms, marketers can make accurate predictions about how new ad creatives are likely to perform, without having to go through the process of testing each variation. This is no easy task.
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Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. Understanding these steps and the motivations behind them enables you to support customers in succeeding with your tool.
Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights.
The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions.
This post references out latest e-guide, Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection . Organizations that rely on a single-channel feedback approach may overlook valuable insights. These missing insights are crucial for understanding customer needs and expectations.
Overview: Mobile app analytics metrics Below is a quick summary of the mobile metrics every PM should be tracking. 10 Revenue User lifetime value Predict long-term user value and guide strategic decisions on user acquisition and retention. This helps you avoid data fragmentation and make better decisions.
Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Are the right tools applied? Next, collect the relevant data. Are they properly empowered and adequately qualified? If so, what are they?
SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.
Reveal Embedded Analytics Introduction to Embedded Analytics in Angular and.NET Core Embedded analytics is no longer an optional featureits a necessity for modern applications. In 2025, users demand seamless access to real-time insights directly within the tools they use daily. Why is Embedded Analytics Essential?
Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. While measuring NPS is important, NPS data is not always easily actionable.
NPS rarely helps predict trends, churn, or future sales without a correlation. At most, it indicates the likelihood of receiving an unknown amount of referred customers. Whereas, if I ask you what you did last Saturday, then the question becomes less subjective and more like a report. Using it as a churn signal.
Looking for customer analytics use cases that can significantly improve your SaaS? We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with dataanalytics. There are four categories of customer analytics categories.
When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Next, select the right user report you need for monitoring their behavior.
In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.
Her background is in developer tools and distributed systems. Quantitative measurements provide insight into what is happening, but qualitative insights tell us why. With Core 4, you can collect a baseline measurement via self-reported metrics. For more, check out her LinkedIn and her blog.
This blog references our new e-guide, titled The Complete Guide to CX Transformation . Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. Use these questions liberally to uncover richer insights.
Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. All-in-one tools for product-led growth : Userpilot. Salesforce. Get a demo.
Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.
” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” ” Sadly, the data above is not helpful to see clearly how much value the product is creating. This often leads to too much data being gathered. 2 Wrong Product KPIs.
When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Emotion data tells you the “why.”.
Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.
We uncovered a number of insights in the data, but the biggest and perhaps most unexpected theme is the rise of the IC career path. As product managers move up the ranks, salaries predictably increase, especially for individual contributors (ICs). If it’s not centered, the data may be skewed higher or lower.
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