Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. Let’s take a look at three customer engagement tips for Lifestyle apps, including a “scorecard” showing average engagement and feedback benchmarks in the category. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Alchemer Mobile

NOVEMBER 22, 2022

Distracting in-app messages. In-app messages are definitely valuable tools in the hands of the app developers to enhance their CX , especially when asking for feedback, but the timing of the in-app message is critical. Master your analytics and monitor critical drop-off points. Invasion of privacy.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Product Talk

DECEMBER 18, 2024

This definition is a mouthful, so I like to visualize it. I’m going to walk through this visual quickly, and then Cecilie and I are going to dive into this in more depth. Using the Opportunity Solution Tree to Guide Discovery The visual at the center of this is called an opportunity solution tree. It’s that simple.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Indicative

OCTOBER 8, 2020

Gaming data is one of the most valuable sources of information out there. . gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. You need an analytics solution and data strategy that can help make that information useful. . What Is Gaming Analytics?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. Other gamification elements include: Rewards Badges Creativity tools Pressure Progress bars Challenges Explore more gamification examples. Tip: Use a tooltip to show users where they can find help if needed to avoid any frustration. Frequency of reported issue.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

NOVEMBER 4, 2020

Below, we share our favorite tips for proactively and automatically resolving queries, at scale. These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Tip 1: Automatically answer common holiday questions.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Four winners.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. Best practices to avoid spamming and build real value with every message. Analytics and performance tracking. Audience targeting.

Analytic Tools 66

Analytic Tools Data Visualization Onboarding KPIs User Testing 66

Alchemer Mobile

JUNE 15, 2021

Here are seven practical tips to make remote work work for your product team. 7 collaboration tips for remote product teams. Select the right remote tech tools. Based on what you learn, spend time selecting the tools that belong in your tech stack to allow team members to thrive. Rely on visuals.

Research Software 195

Research Software Data Visualization Product Research User Testing 195

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. How’s that KPI doing?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. Data is increasingly complex and complexity can only be managed via stable and reliable foundations. What is an Insight?

Data Visualization 159

Data Visualization Customer Feedback KPI Customer Experience 159

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Pro tip: New to the Conversational Support Funnel?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 76

Banking Data Visualization Feedback Software Customer Experience 76

Roman Pichler

JANUARY 8, 2019

This requires some user research and product discovery work, for example, observing users and conducting problem interviews, as well as analysing any analytics data you may have available. A great way to leverage the data you’ve collected and discover improvement opportunities is to create a consumption map.

Product Research 222

Product Research Customer Experience User Testing Analytic Tools 222

Userpilot

FEBRUARY 26, 2025

Data is great, but it doesnt tell you everything you need to know. Theyve helped me discover issues that wouldve been impossible to spot with analytics alone. But they need to be used wisely, or they quickly go from being a helpful tool to a tedious task. Funnel data told me where they dropped off, but it didnt explain why.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Alchemer Mobile

MARCH 8, 2022

Enhanced customer service. Capture: Make sure you have a tool like Apptentive in place to capture all of this customer feedback data in the first place. You won’t be able to make accurate decisions about your product without actual data to support it. More brand evangelists. Increased sales. Strengthened brand image.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. Cross-platform analytics are included by default, which gives you a full view of how new users progress, where they drop off, and how to improve activation. Heres a closer look at what Userpilot offers: 1.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66

Userpilot

OCTOBER 20, 2024

Attention Insight — an AI tool for heatmap analysis — encountered a roadblock with user activation during its free trial, where only 47% of users completed a heat map analysis. Here are three helpful tips: First, offer rewards when users complete significant tasks to reinforce their progress. Facebook visual storyteller badge.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Indicative

OCTOBER 1, 2020

Enter: customer analytics. The type of data analysis that typically helps drive user engagement requires interpreting a number of different metrics, but largely, the focus is on behavioral data. Analyzing user data can give you insights that help solicit enthusiastic user engagement — the kind that gets your company paid.

User Testing 141

User Testing Data Visualization Customer Feedback Customer Experience 141

Alchemer Mobile

MARCH 9, 2022

Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Use contextually relevant messaging and proactive customer engagement strategies.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

The Product Coalition

JANUARY 6, 2023

This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. Tip: Solutions such as UXCam automatically capture micro-interaction data sets. What is Mobile App Tracking? What do users like or dislike?

Analytic Tools 138

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 138

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. 3 tips for Travel app success.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. However, fragmented tools can’t meet these expectations. They often cause inconsistent interactions and data silos that leave your team guessing and your users frustrated.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

DECEMBER 22, 2022

What would your retention game be like if you could predict churn before it happens? This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Poor customer service. Track customer behavior in-app to gain insights into user attrition trends.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? Use analytics where possible to uncover insights into customer behaviors.

Messaging 111

Messaging Research Software Analytic Tools User Testing 111

Userpilot

JUNE 29, 2024

This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. We also include tips for closing the conversation in an effective product feedback loop. – Plan customer interviews to gain deeper insights into your product.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

OCTOBER 28, 2020

Today, we’re excited to unveil the newest message type in Intercom, Banners. Banners are a highly effective new type of message for your customer engagement strategy. Traditionally, banner messages have been relatively blunt instruments – eye-catching, sure, but not exactly sophisticated.

User Testing 239

User Testing Customer Feedback Customer Experience Data Visualization 239

Product Innovation Educators

FEBRUARY 3, 2025

Jobs-To-Be-Done is a great tool, concept, and language that helps us understand the customer’s problem, what they need solved, and what might prevent them from buying our product. Interestingly, I’ve never heard Clayton Christensen or others discuss what McDonald’s actually did with these insights.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Mind the Product

APRIL 30, 2020

Friction can take the form of anything that prevents a visitor from using a product and may include distracting information and visuals, inconsistencies in the interface, unnecessary steps, unclear navigation, unfamiliar design and confusing functions. It groups individual pieces of visual data together to make it easier to remember.

Data Visualization 235

Data Visualization Customer Experience Product Management Product Manager 235

Alchemer Mobile

JANUARY 26, 2021

Here are five tips to reassess your digital experience, meet customers where they are, and turn the channel into an actionable listening tool. This tip requires you to literally meet customers where they are: at the exact time and place they land within your mobile experience. Understand customer goals.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Alchemer Mobile

NOVEMBER 21, 2022

Tips to get better in-app feedback. Data shows that customers expect to be interacted with, and those interactions heavily influence retention. Data from 2022 Mobile Customer Engagement Benchmark Report. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244