Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. But with so much data to consider, how can you define the help desk metrics that matter for your team? But with so much data to consider, how can you define the help desk metrics that matter for your team? Help desk metrics vs. KPIs.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. Other times, you need data to be accessible ASAP. Metrics that matter.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Why does your team need a CS dashboard?

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. It provides product, marketing, and sales teams with data-driven insights and facilitates decision-making.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? moment ," where the core value proposition of your service becomes clear and tangible.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Mind the Product

SEPTEMBER 5, 2019

“We are a data-driven company”. And, while the logic behind a data-driven approach is undeniable, too often the expectations that come with it aren’t met. And, while the logic behind a data-driven approach is undeniable, too often the expectations that come with it aren’t met. Improper Testing.

Data Visualization 159

Data Visualization KPI Customer Experience User Testing 159

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JUNE 1, 2022

When it comes to KPIs vs metrics, which one should you measure to get better insights? Metrics and KPIs are often used interchangeably, but they also have differences. In this article, you will learn: What is a KPI in SaaS? Why is it so important to track KPI, metric, or measure? What about metrics and measures?

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Data Visualization 98

Birst BI

JANUARY 29, 2019

How do you deliver more insights out to more people? Operationalizing BI and analytics – that is, putting the power of data in the hands of everyone across the enterprise, not just analysts and data scientists – has always been the mantra for Birst co-founder Brad Peters. Do you see the bottleneck?

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Amplitude

MARCH 21, 2019

Have you noticed recently an increase in the usage of the terms ‘data-driven’, ‘data-informed’, and ‘data-inspired’ around your office? What does data-inspired actually mean and how is it different from being data-informed? Data-driven, data-informed, and data-inspired describe how data should be used.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Mixpanel

JANUARY 19, 2021

You need more data: What’s the baseline for improvement? Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. Follow along by registering a free account and playing around with our sample data sets.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Birst BI

AUGUST 23, 2018

However, there are simply not enough data scientists in the world to deliver on the AI potential. Data scientists building AI applications require numerous skills – data visualization, data cleansing, artificial intelligence algorithm selection and diagnostics. The Outsourcing of Data Science Functions.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. Growing a gated platform. What drove that change? Dribbble hasn’t done that.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 129

Onboarding KPIs Analytic Tools Research Software Data Visualization 129

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Vidyard did the opposite. The results have been staggering.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

APRIL 29, 2024

A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. Userpilot is a product growth platform with advanced segmentation features. For example, age or product usage patterns. Book the demo to find out more!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. How Mad Paws uses analytics to learn more about their business and woo investors. Mixpanel: Can you speak about how, as a start-up, you use data to attract investors?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Reveal

SEPTEMBER 12, 2023

Reveal Embedded Analytics Welcome to Reveal 1.6.0! This release brings a host of enhancements, bug fixes, and exciting new features that will refine the way you interact with your data. This seamless and intuitive experience allows you to filter your entire dashboard on the fly, revolutionizing the way you interact with your data.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Feedback Software 110

The Product Coalition

SEPTEMBER 9, 2022

The foremost way companies know which features to allocate their time toward building is by establishing key performance indicators (KPIs). Everything should always go back to the data and metrics! As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares.

Feedback Software 127

Feedback Software Analytic Tools User Testing Data Visualization 127

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. The best visualization types to make actionable decisions from your analysis. Determine the right analysis report to use. Customize data points.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. TL;DR Product marketing metrics are specific data points used to assess the performance of a product marketing strategy.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. A user persona is based on research and qualitative and quantitative data collected through user interviews and surveys. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? Observability for data-science (DS) is a new and emerging field, which is sometimes mentioned in tandem with MLOps or AIOps. New offerings are being developed by young startups to address the lack of monitoring and alerts for everything data-science.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Manage with data: While we used to beg for information, now we find ourselves drowning in it.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Indicative

SEPTEMBER 19, 2018

So why would you settle for business analytics that don’t keep up with the rest of your life? That’s why we’re announcing a new, quick set-up integration that will bring your analytics up to speed. Now, Indicative customers who use Snowplow will have the power to analyze their business data in real time.

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Where does the product operations domain intersect with data?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JUNE 30, 2024

TL;DR A product analyst is a professional who conducts product research , analyzes, and interprets such data to make accurate decisions about the product. Product analysis involves two major things: the product and the data. Looking into tools for product analysts? Let’s dive in! Product Analyst. Senior Product Analyst.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52