The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 132

Data Visualization Reporting Tools Feedback Software Customer Feedback 132

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. More powerful Inbox.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Best of all? Get started from the app store today!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

Intercom, Inc.

OCTOBER 18, 2021

If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. What are product metrics?

Data Visualization 269

Data Visualization Analytic Tools User Testing Research Software 269

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Don’t worry, we’ve got you.

Customer Satisfaction 211

Customer Satisfaction Product Research Data Visualization Customer Feedback 211

Userpilot

JULY 2, 2024

Data-driven companies are 58% more likely to hit revenue goals. This shows how important business analytics is for your product. Business analytics gives insights that help you make better decisions to improve your product. This article will show seven examples of business analytics to highlight its positive impact.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

AUGUST 17, 2024

TL;DR Challenge : Zoezi struggled with a lack of insight into customer usage of their product , relying solely on feedback from a few major customers, which wasn't representative of the broader user base. They had no product analytics tool in their tool stack, and the only way to find out was by asking.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Userpilot

JUNE 29, 2024

Most companies are torn between two options: build vs. buy product analytics. Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. It involves carefully weighing both the benefits and costs of the two options and then making an informed decision.

Analytic Tools 93

Analytic Tools Data Visualization Reporting Tools Research Software 93

The Product Coalition

FEBRUARY 3, 2022

Using analytics, one can capture actual behavior of customers, ask targeted questions, collect accurate feedback, and repeat the process with much less effort next time. Also, once the analytics process is set up, it is easy to monitor unlike traditional surveys in which one needs to repeat the entire process from scratch.

Data Visualization 160

Data Visualization Customer Feedback User Testing Analytic Tools 160

The Product Coalition

JANUARY 6, 2023

This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. Tip: Solutions such as UXCam automatically capture micro-interaction data sets. What do users like or dislike? What is Mobile App Tracking?

Analytic Tools 125

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 125

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Image Credit: Karena E.I Image Credit: Karena E.I

Customer Experience 93

Customer Experience Data Visualization Research Software Feedback Software 93

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. This trend shows no signs of slowing down. More on that later.).

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. The two main types of survey data are quantitative data and qualitative data.

Data Visualization 86

Data Visualization Product Research User Testing Analytic Tools 86

Userpilot

AUGUST 20, 2024

We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. If you’re looking for a robust product growth platform with advanced feedback and analytics features, book the demo!

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Mixpanel

FEBRUARY 2, 2024

Of course, there are strategies for getting very helpful information from long-form user interviews , but some of the most consistent and reliable input for product developers comes from a data-first approach that’s powered by data-gathering tools. What exactly is a “data-first” approach to product development?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Book the demo to find out how!

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 86

Data Visualization User Testing Customer Experience User Experience 86

Userpilot

MAY 9, 2024

While Amplitude is a comprehensive behavioral analytics platform loved by many product teams, it does have some limitations that may be a dealbreaker for some companies. Userpilot is a product growth and digital adoption platform for enterprises designed for user onboarding, feature adoption, and customer churn reduction.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

JULY 29, 2024

Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. ProductPlan excels in planning, visualizing, and communicating product strategies , notably through creating a comprehensive product roadmap. It quickly gathers insights and validates designs.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Testing 97

User Testing Customer Experience Analytic Tools Research Software 97

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. Market research focuses on understanding consumer behavior and preferences in order to inform marketing strategies and business decisions.

User Testing 134

User Testing Product Research Data Visualization Customer Feedback 134

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. The best examples are Userpilot , Hotjar , and Google Analytics.

Analytic Tools 81

Analytic Tools Research Software Data Visualization Reporting Tools 81

Userpilot

AUGUST 30, 2024

What analytics features does WalkMe support? You will also discover three alternatives to WalkMe and learn about their analytics capabilities. The WalkMe Insights platform forms the core of WalkMe analytics. The specific analytics features available differ between the customer and employee onboarding solutions.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Feedback Software 82

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously. Ready to execute your PLG strategy?

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The process usually looks like this: You have a problem with a product or service that needs resolving. Intercom’s ticketing workflow: Messenger + Inbox + Reporting.

Reporting Tools 211

Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Userpilot

JULY 29, 2024

We know it can be daunting to pick just one tool, that’s why we’ve created this listicle and compared 10 top tools and their features side by side, helping you make a faster decision. TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JUNE 27, 2024

There are so many multivariate testing tools available that it can be difficult to choose the right one. Whether you’re a seasoned marketer or a budding entrepreneur, this comprehensive guide will equip you with the knowledge and resources to elevate your product analytics and optimization efforts. Let’s dive in!

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools User Testing 88

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. The most basic tool that drives ML is an algorithm. billion U.S. labeled and unlabeled.

Artificial Inteligence 182

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 182

Userpilot

SEPTEMBER 1, 2024

Looking for a Google Analytics alternative that offers better customization, improved product analytics , and more data accuracy? TL;DR Google Analytics is an analytics platform offered by Google that helps businesses track website or app performance. Limited data control and ownership.

Data Visualization 71

Data Visualization Analytic Tools Research Software Reporting Tools 71

Alchemer Mobile

NOVEMBER 22, 2022

One of the most annoying attributes of an app can be the frequent pop ups that ask for feedback on user experience, calls to upgrade to a new version, or adverts that provide links to other apps or paid/free features within the app. Many apps ask for a lot of information even before giving a preview access to the intended user.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Userpilot

JULY 29, 2024

To gather the information needed to avoid this, quantitative data is a valuable tool for all startups. This article will examine quantitative data, the difference between quantitative and qualitative data, and how to collect the former. It is often shown in bar or pie charts.

Data Visualization 83

Data Visualization User Testing Analytic Tools Feedback Software 83

Userpilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? The tool’s pros and cons. Understand drop-off points within user funnels to optimize conversion rates. Pinpoint bug locations by linking user sessions to bug reports or customer tickets. Fullstory pricing.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90