Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Download the report for a more comprehensive look at how your app performed compared to the marketplace.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

MARCH 22, 2022

Subcategories: Restaurant, Food Services. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Folding Burritos

FEBRUARY 22, 2016

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Personal Services Apps: Home and Family. Industries represented within the subcategories have vastly different business goals. Data included: Ratings and reviews. Shifted emotions.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

MAY 17, 2022

With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution. Not sure where to start?

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

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Melissa Perri

JANUARY 4, 2020

They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." 2019: "Do we have data to prove that is the right way to go?" Teams and executives turned to data-driven decision making, and the tools and software followed. -- So what does that mean for the next 10 years?

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User Testing Data Visualization Research Software Feedback Software 386

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

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Data Visualization Reporting Tools Analytic Tools Banking 155

Alchemer Mobile

SEPTEMBER 3, 2020

We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. According to a report by Statista , this is how various industries have been impacted by the pandemic. This summer, our team looked at how COVID-19 has impacted mobile app usage patterns by industry.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

APRIL 9, 2024

Visual data surrounds us – colorful charts on weather reports, infographics on the web and in social media articles, map charts in presentations, etc. To help you get started with data visualization, this article explores various visualization methods and their use cases. Funnel charts. Pie charts.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered. Book a demo now to see it in action.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. But with so much data to consider, how can you define the help desk metrics that matter for your team? But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

JUNE 29, 2024

Most companies are torn between two options: build vs. buy product analytics. Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. Build your own embedded analytics solution when you need: A custom analytics platform for internal and customer needs.

Analytic Tools 93

Analytic Tools Data Visualization Reporting Tools Research Software 93

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights.

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Data Visualization Customer Experience Customer Feedback Reporting Tools 231

Intercom, Inc.

MARCH 25, 2021

The onset of COVID-19 has accelerated a digital transformation in the healthcare industry, resulting in changes to how patients receive care and how medical records are stored and processed. At Intercom, the security and protection of our customers’ data is of the utmost importance. What is HIPAA?

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. As we increasingly depend on digital solutions, the environmental impact of this reliance becomes more apparent.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. What is first-party data?

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. Voice search in the hospitality industry is one of the rising trends that hotel operators have been aware of. Voice search in the hospitality technology industry has developed with many innovations.

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Reporting Tools Data Visualization Research Software Travel 153

Userpilot

MAY 13, 2024

In either case, marketing analytics tools can come to your rescue. But with so many analytics solutions available in the market, how do you choose the right one? In this article, we’ll take a look at a few powerful marketing analytics software, focusing on their features and pricing.

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software Reporting Tools 82

Reveal

NOVEMBER 1, 2023

Reveal Embedded Analytics We live in an era where data shapes decisions across industries. While data visualizations have become essential, not all standard visualizations cater to specialized reporting needs.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Reporting Tools 98

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.

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Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. Other times, you need data to be accessible ASAP. Less effort, more value—faster!

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Data Visualization Dashboard Analytic Tools Reporting Tools 131

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. This ability to predict is about shooting for repeatable product success. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. Understanding these steps and the motivations behind them enables you to support customers in succeeding with your tool.

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Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. It covers key topics, such as: Defining UX analytics. What is UX analytics?

Data Visualization 66

Data Visualization Analytic Tools Research Software User Testing 66