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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

The onset of COVID-19 has accelerated a digital transformation in the healthcare industry, resulting in changes to how patients receive care and how medical records are stored and processed. At Intercom, the security and protection of our customers’ data is of the utmost importance. What is HIPAA?

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The ultimate marketing technology stack for 2019

Intercom, Inc.

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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Healthcare Apps: 2021 Engagement Benchmarks

Alchemer Mobile

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. 2021 Engagement Benchmarks for Healthcare Apps. Ratings and Reviews.

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Healthcare Data Exchange: SaaS Product Proposal

The Product Coalition

Healthcare data exchange refers to the sharing of patient health information between various stakeholders, including payers (insurance companies), life sciences (pharmaceutical and biotechnology companies), and providers (doctors, hospitals, and clinics).

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Bridge The Implementation Gap: Make AI Useful in Healthcare

The Product Coalition

Photo by DeepMind on Unsplash Machine learning is now showing impressive results in analyzing clinical data, sometimes even outperforming human clinicians. This is especially true in image interpretation, like radiology, pathology, and dermatology, thanks to convolutional neural networks and large data sets.

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Eyes on the future – How to predict your revenue with sales forecasting

Intercom, Inc.

We all know it’s impossible for a sales team (or anyone for that matter) to predict the future. The forecast is usually based on data like the number of deals currently in your sales pipeline and what stages of the sales cycle they’re in. Establishing the impact of new processes and tools.