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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

The onset of COVID-19 has accelerated a digital transformation in the healthcare industry, resulting in changes to how patients receive care and how medical records are stored and processed. At Intercom, the security and protection of our customers’ data is of the utmost importance. What is HIPAA?

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The ultimate marketing technology stack for 2019

Intercom, Inc.

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 

Alchemer Mobile

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. However, not all companies are great at asking.

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Healthcare Apps: 2021 Engagement Benchmarks

Alchemer Mobile

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. 2021 Engagement Benchmarks for Healthcare Apps. Ratings and Reviews.

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17 Best Product-Led Growth Tools You Should Consider

Userpilot

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. We’ve included key features, user reviews, and pricing to help you decide.

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Eyes on the future – How to predict your revenue with sales forecasting

Intercom, Inc.

We all know it’s impossible for a sales team (or anyone for that matter) to predict the future. The forecast is usually based on data like the number of deals currently in your sales pipeline and what stages of the sales cycle they’re in. Establishing the impact of new processes and tools.