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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

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Customer Service Representative Career Path

Userpilot

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

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A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 

Alchemer Mobile

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. A great CX program isn’t as daunting as it sounds.

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Customer Service Representative Salary [+ Resources to Advance]

Userpilot

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

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How to Become a Data Scientist [+Tools and Resources]

Userpilot

Embarking on a career as a data scientist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful data scientist. Junior Data Analyst (0-2 years)2. Data Analyst (2-4 years) 3. Let’s dive in!

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What is a Customer Service Representative? Responsibilities, Salaries, and More

Userpilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

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What is NPS & How to Increase It? + Benchmark Report 2024

Userpilot

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. According to our benchmark report that pulled data from 229 B2B SaaS companies, the average NPS is 35.7,