Remove Data Visualization Remove Framework Remove KPI Remove Onboarding KPIs
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Product Marketing Metrics (KPIs) – How To Measure Success in SaaS

Userpilot

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is Product Marketing?

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Cohort Analysis: Comprehensive Guide for SaaS

Userpilot

Cohort analysis is one of the most useful kinds of product analytics reports. TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. Behavioral cohorts are made up of users who interact with the product in a similar way.

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

The result is the Customer Support Quality Benchmark Report 2021. In our survey, we found that: Self-service support has become the second most popular support channel. 65% of customer service teams now offer support on chat , ahead of 60% of businesses offering phone support. How the support landscape is changing.

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What Is A SaaS Product Growth Strategy? [Examples Included]

Userpilot

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

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From Data Analysis to Data Storytelling: Improving the Product Experience at Chick-fil-A

Amplitude

Now, we’re perfecting the digital product experience. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. We identify research objectives, and those objectives and activities in turn help guide us through our product roadmap. A Lack of Analysis Leads to Unanswered Questions.

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What Are OKRs In SaaS And How To Implement Them Successfully [Examples Included]

Userpilot

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth.

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Driving Growth vs Building Core Value by Roan Lavery

Mind the Product

Summary: Product managers always find themselves trying to make disparate groups of people happy. FreeAgent has created a three-step framework to help manage this process across organisations. Finally, it creates a scorecard from a variety of KPIs. Product managers often sit between stakeholders who are asking for new features.