The Product Coalition

NOVEMBER 13, 2022

Data Driven Expectations and Validation Shot in Budapest in 2018 during our MBA trip Setting the Context Product Managers often start with an Outside-In perspective. An insightful discussion and probing questions drive a better and more sustainable solution that results in better value creation and capture. The Return of the King?—?Data

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KPI Data Visualization Framework Customer Experience 139

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Collecting a combination of quantitative and qualitative data is the best way to avoid survey bias. Let’s get into it!

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Userpilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. TL;DR Product marketing metrics are specific data points used to assess the performance of a product marketing strategy.

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Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

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Feedback Software Analytic Tools Framework Onboarding KPIs 98

Intercom, Inc.

APRIL 12, 2018

And on a broader level, how do you see the Dribbble community shaping the tool that you’re building, and vice versa, how does the tool shape the community itself? Ultimately we have an amazing community team that manages our social and support channels, and reports feedback, bugs and other issues back the product team.

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The Product Coalition

AUGUST 26, 2022

That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Decomposition of metrics in product management reaches incredible heights: funnels, AARRR / HEART/ NSM frameworks, unit-economics. orders with better accuracy.

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Analytic Tools Research Software KPI Data Visualization 140

Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. Our Data Quality and Management business employs about 500 people across six geographic regions. Gathering, synthesising, and sharing insights is a big challenge.

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Product Research User Testing Data Visualization Customer Feedback 124

The Product Coalition

NOVEMBER 24, 2020

On the other hand, the Scrum Master theses also cover, for example, the relationship with the Product Owner, they deal with agile metrics, and how to kick-off an agile transition, thus moving beyond the original framework of the Scrum Guide. Product discovery using the Design Thinking, Lean Startup, or Lean UX frameworks help.

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Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. This same concept of identifying Growth KPIs tied to long-term success applies to any industry.

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Data Visualization KPI Customer Experience Reporting Tools 77

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Using a good collaboration tool with a clearly outlined roadmap is one way to keep tabs both on the “business as usual” and “creative vision” aspects of the product.

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Userpilot

NOVEMBER 15, 2021

Do you use data-driven product-led experiments in your company or you’re more into using trial and error to see the outcome of your efforts? Let’s dive deep into product experimentation tactics and uncover why implementing and using such a framework can be game-changing for your product growth. A/B testing. What is a customer journey?

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Onboarding KPIs Framework User Testing Feedback Software 98

Mind the Product

NOVEMBER 16, 2018

FreeAgent has created a three-step framework to help manage this process across organisations. This needs to be done throughout the lifecycle of your users – someone who has just signed up will look very different from someone who has been using your service for three years.

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Onboarding KPIs User Testing KPI Customer Experience 169

Intercom, Inc.

APRIL 7, 2021

The result is the Customer Support Quality Benchmark Report 2021. In our survey, we found that: Self-service support has become the second most popular support channel. 65% of customer service teams now offer support on chat , ahead of 60% of businesses offering phone support. How the support landscape is changing.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. JW: Product and growth shouldn’t be conceptualized as two separate service offerings. Tai Rattigan: What’s your role at Fueled?

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Userpilot

NOVEMBER 8, 2022

Product marketing OKRs are a goal-setting framework involving two parts: objectives and key results. OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. Userpilot can help marketing teams with OKRs with our product usage analytics and in-app goal tracking. goal-setting framework.

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Onboarding KPIs Product Marketing Marketing Data Visualization 105

Userpilot

JANUARY 23, 2023

TL;DR Customer Success OKRs (Objectives & Key Results) are a goal-setting and progress-tracking framework used by customer success teams to define and track their goals, measure team performance against set objectives, and achieve desired customer outcomes. Gain customer insights to develop customer-centric strategies.

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Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. But how do you know if you’re tracking the right KPIs?

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Amplitude

JANUARY 8, 2021

Just part of how we work, no big deal” vs. “oh multiple teams burning lots of energy to get mediocre data we never use so we gave up”. “A A new junior team member unearthed some helpful insights” vs. “even our top data scientist can’t make sense of this”. Picking the wrong KPI is part of the process.

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Data Visualization User Testing Software Review Customer Feedback 112

Amplitude

JANUARY 26, 2021

Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. As a user experience (UX) researcher, I use analytics and user testing research to determine how users interact with our mobile app and better understand how their customer experience leads to conversion. Click To Tweet.

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Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

JULY 6, 2021

There are four growth strategies in the Ansoff Matrix framework: market penetration, product development, market development, and diversification. The best SaaS product growth strategies incorporate available resources, industry knowledge, competitor and consumer data, as well as lead generation and revenue opportunities.

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Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Below is a recap of how my 2017 predictions (from Jan of this year) turned out. I had predicted that we would see some increase in qualitative, fast, iterative usability studies in 2017. I had predicted a growing need for Competitive UX Benchmarks.

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Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. And in companies where dev resources are scarce, product experiments are often dropped altogether.

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Onboarding KPIs Customer Experience User Testing Data Visualization 101

Modus Create

MAY 20, 2020

This is the second part of an article series about how the technology and product communities can help the world to pivot and work as a cross-functional team by sharing their experiences dealing with uncertainty, difficult decisions, emotions, and data. JTBD, in its simplicity, is a great concept and a very powerful tool.

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Framework Data Visualization Agile Customer Experience 76

Userpilot

MARCH 2, 2022

OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. OKR vs KPI vs Metrics. OKRs example.

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Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

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Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

MAY 23, 2022

According to the Pirate metrics framework, there are 5 stages in a sales funnel: acquisition, activation, retention, referral, and revenue. Simply put, the SaaS sales funnel is a visual representation of your sales process, starting from lead generation to qualification, to conversion, and then retention. Pirate metrics framework.

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Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

OCTOBER 23, 2023

Another great way to think about KPIs is to view of them as Health Metrics – How’s the health of certain important measures we don’t want to forget about? But KPIs can only help us target and measure part of the story. We definitely wouldn’t want to use them everywhere, to manage every team, in every situation.

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Strategy Customer Experience KPI Data Visualization 117

BrainMates

APRIL 21, 2020

The benefits of a top-down specification framework. An effective tool is the top-down specification* framework. My top-down spec framework includes the following attributes: Hypothesis – This is the central notion that we wish to explore. You can be wrong and rapidly adapt. Drop-off at each stage of the sign-up flow.

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Userzoom

AUGUST 24, 2017

Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. In order to do this, it means those insights you’re gathering have to be actionable. So, what do I mean by “Liberating Actionable Insights”?

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Amplitude

MARCH 21, 2018

The product north star is easily the most powerful and misunderstood product strategy framework in use today. Data scientists at LinkedIn recently shared this fascinating case study about how improving their north star metric for the “endorsements” feature did not result in a better product experience. LinkedIn North Star Example.

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Customer Experience Research Software User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

The product north star is easily the most powerful and misunderstood product strategy framework in use today. Data scientists at LinkedIn recently shared this fascinating case study about how improving their north star metric for the “endorsements” feature did not result in a better product experience. LinkedIn North Star Example.

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Customer Experience Research Software User Testing Data Visualization 110

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. If you want to learn more about Userpilot cohort retention analytics, book the demo!

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ProductPlan

JUNE 19, 2020

Measure success and failure and course-correct —Hunches and guesses aren’t enough to make intelligent, data-driven decisions. But it’s long past due that business strategy is rooted in hard data rather than subjective tales we’ve heard or spun ourselves. Your strategy KPI, however, are more like underlying fundamentals.

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The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g.

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Amplitude

JANUARY 30, 2019

From marketing and product analytics to experiential analytics, digging into the numbers is deeply rooted in Shayna Stewart’s background. A year ago, her focus on analytics took on another dimension when she began heavily advocating for the importance of a customer-centric product framework. SS: That’s a good one.

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Hutwork

MARCH 9, 2018

The data backs it up. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. You also need to name KPIs for product people.

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