Userpilot

JULY 29, 2024

TL;DR A customer pain point is any frustration or roadblock that prevents them from easily achieving their goals with your product or service. You can do this through feedback surveys or face-to-face interviews. And you can always turn to your support or sales team for insights. Duplicity of tools. Slow server load times.

User Friction 69

User Friction Feedback Software Analytic Tools Data Visualization 69

Userpilot

SEPTEMBER 21, 2022

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product. What is a product feedback form?

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

JUNE 10, 2022

New feature requests -users can request an entirely new functionality in your product. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Use a Miro board to gather insights from your customer-facing team members. A Miro board with insights from customer-facing teams.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

SEPTEMBER 15, 2022

13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Guide users on the happy path that’s specific to their needs to make sure they experience value fast. Collecting customer feedback is the first step.

Feedback Software 68

Feedback Software Analytic Tools Customer Feedback User Testing 68

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories? That reduces risk.

Feedback Software 103

Feedback Software Analytic Tools User Testing Customer Feedback 103

Userpilot

AUGUST 22, 2022

This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Customer feedback is all the data you collect about how users use your product and feel about their experience. Let’s begin!

Feedback Software 84

Feedback Software User Testing Customer Feedback Customer Experience 84