Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. This post focuses on the Progress and Releases side of things because they share the same source and their reports can be produced in similar ways.

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Product Innovation Educators

DECEMBER 16, 2024

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Product Talk

DECEMBER 13, 2023

A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web? Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. Bluestone Analytics in particular has two main products, DarkBlue and DarkPursuit.

Data Visualization 299

Data Visualization Analytic Tools Reporting Tools Technical Review 299

Userpilot

NOVEMBER 14, 2024

A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. For example, Grammarly offers only a limited number of premium suggestions in its free plan.

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Data Visualization Customer Experience Analytic Tools Customer Feedback 105

The Product Manager Coach Blog

JANUARY 14, 2025

Highlight Relevant Experience: Share examples of similar challenges youve tackled in the past to build confidence. Pro Tip: Pair your quick wins with data. A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. It shows youre thoughtful, analytical, and focused on results.

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Data Visualization Customer Feedback Strategy User Friction 93

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Userpilot

OCTOBER 20, 2024

To help you get started, we’ve compiled 11 powerful gamification examples to improve your user onboarding process. We’ll walk through some onboarding gamification examples you can replicate and, where relevant, some examples to improve your employee onboarding process. Below’s an example from Airtable.

Onboarding KPIs 102

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Product Innovation Educators

MARCH 3, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

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Intercom, Inc.

MARCH 18, 2021

Or rather, two – conversation topics and custom reports. Well, my panel today are no strangers to asking that same question in conversations they have with each other, as they have been instrumental in our recent release of custom reports and conversation topics. Opening new possibilities with custom reports. Thomas: Awesome.

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Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Anya’s development of Taelor offers valuable lessons in how to validate and expand upon initial product insights. Instead, a startup should focus on solving one problem better than anyone else.

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UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. However, creating effective data tables is not as simple as organizing rows and columns.

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Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Choose the best fit for your needs and transform data into actionable strategies.

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Product Innovation Educators

FEBRUARY 1, 2021

How product managers can use visual storytelling to make their ideas stand out. Using visuals to help communicate information can be very helpful. Visual tools can make information easy to understand and also place it in context. When it comes to visual information, Amy Balliett is a leader.

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Userpilot

NOVEMBER 27, 2024

Think about all the insights you could gather to improve the user experience. By showing how users interact with different elements on the page or product screen, session replays provide product teams , designers, and marketers with valuable insights into user behavior. Every click, scroll, hover, or keystroke?

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Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

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Product Innovation Educators

JANUARY 27, 2025

Let’s get some help and learn how to talk about the importance of innovation with senior leaders and the tools that can help organizations be better at innovation. Bruce’s research, highlighted in the groundbreaking book Serial Innovators revealed fascinating insights into these exceptional team members.

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Userpilot

FEBRUARY 9, 2025

However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. User feedback is valuable , but without data, its just opinions. To eliminate these blind spots, you need to combine quantitative, qualitative, and visual data. How to collect each data type.

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Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For starters, it shows you dont know your customers well enough.

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Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Apptentive.

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Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. For instance, here is how you can personalize an onboarding checklist based on your customers’ JTBDs: ‹ › Onboarding personalization example. It involves delivering consistent messaging across all channels.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

OCTOBER 31, 2024

The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money. Which product feedback software should you choose for your SaaS?

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Userpilot

NOVEMBER 28, 2024

That said, it’s still a pretty powerful feature for web teams who want to find qualitative insights with quantitative data. Plus, before you ask, Mixpanel does include customer data masking by default to keep sensitive user info hidden (it’s always a win to stay GDPR-compliant). Automatic bug reporting (which Mixpanel lacks).

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Data Visualization Analytic Tools Reporting Tools Software Review 105

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. What is first-party data?

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Userpilot

JULY 2, 2024

Data-driven companies are 58% more likely to hit revenue goals. This shows how important business analytics is for your product. Business analytics gives insights that help you make better decisions to improve your product. This article will show seven examples of business analytics to highlight its positive impact.

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Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

JULY 23, 2024

Are you in need of some MarTech stack examples to inspire your own? Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process.

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Analytic Tools Research Software Data Visualization Reporting Tools 105

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys.

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Data Visualization Product Research Reporting Tools Feedback Software 197

Product Talk

DECEMBER 18, 2024

This definition is a mouthful, so I like to visualize it. I’m going to walk through this visual quickly, and then Cecilie and I are going to dive into this in more depth. Using the Opportunity Solution Tree to Guide Discovery The visual at the center of this is called an opportunity solution tree. It’s that simple.

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Product Research Research Software Analytic Tools Feedback Software 217

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

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Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Best of all?

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UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. These advancements are revolutionizing how designers approach their work, making UX more data-driven, efficient, and user-focused than everbefore.

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Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

MARCH 6, 2023

While testing different ad variations is essential to find the most effective designs and messaging, it can also be a time-consuming and expensive process. This is where predicting ad creative performance prior to testing comes in. This is important because testing ad creatives can be time-consuming and expensive. This is no easy task.

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Data Visualization Advertising Artificial Inteligence User Testing 153

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. Let’s explore: What a product messaging framework is. The key elements of an effective messaging framework. Steps to create compelling product messages.

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Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? Use analytics where possible to uncover insights into customer behaviors.

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Messaging Research Software Analytic Tools User Testing 111

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

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Data Visualization Customer Experience User Testing Customer Feedback 279

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. How’s that KPI doing?”.

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Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

SEPTEMBER 1, 2024

Looking for a Google Analytics alternative that offers better customization, improved product analytics , and more data accuracy? TL;DR Google Analytics is an analytics platform offered by Google that helps businesses track website or app performance. Limited data control and ownership.

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