The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 130

Onboarding KPIs Analytic Tools Research Software Data Visualization 130

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 86

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 86

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Product Research 90

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 82

ChatGPT Data Visualization Onboarding KPIs Research Software 82

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. But data alone doesn’t make much sense. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. User acquisition cohorts consist of customers who signed up for the product or purchased a subscription within the same time period, for example, a week. For example, acquisition cohorts or users who engaged/didn’t engage with a feature.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

JULY 6, 2021

We'll also look over some standout examples of SaaS product growth strategies that hopefully will inspire you. Examples of SaaS product growth strategies. SaaS product growth strategy example #1 – Zapier. SaaS product growth strategy example #2 – Dropbox. Table of Contents. Conclusion. The Ansoff Matrix.

Feedback Software 96

Feedback Software Research Software Analytic Tools Onboarding KPIs 96

Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Using product analytics to power smart, lean growth at Immobiliare.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

FEBRUARY 15, 2022

The best user engagement tools to use to turn new users into active users. MAU is a key performance indicator (KPI) that companies use to track user engagement. Take note of them and use product usage analytics to track how customers interact with those features consistently. Personalize the onboarding process using data.

Feedback Software 88

Feedback Software Analytic Tools User Testing Onboarding KPIs 88

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. You need more data: What’s the baseline for improvement? This logic is flawed because it makes it difficult to predict the likelihood of churn and do something about it. A lofty goal!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Onboarding KPIs 88

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. Maybe your newest ad campaigns are sending the wrong message? It is an indispensable KPI because it indicates how many of your users have stayed loyal. . Session length is a good KPI to use as a baseline for app engagement. Session statistics.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. To make decisions, product-oriented professionals need data, you know that already. The data you can use in your daily job is either operational (analytics) or experiential (feedback). Let’s take an example.

Feedback Software 84

Feedback Software User Testing Data Visualization Customer Feedback 84

Userpilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric?

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 90

Amplitude

JANUARY 29, 2021

For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. Churned User Profile Report in Usage Intelligence. Retention versus Churn.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market.

KPI 97

KPI Data Visualization Workshop Analytic Tools 97

Intercom, Inc.

APRIL 7, 2021

The result is the Customer Support Quality Benchmark Report 2021. In our survey, we found that: Self-service support has become the second most popular support channel. 65% of customer service teams now offer support on chat , ahead of 60% of businesses offering phone support. Take time to close, for example. Who reviews?

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Why does your team need a CS dashboard?

Data Visualization 88

Data Visualization Dashboard Onboarding KPIs Analytic Tools 88

Userpilot

JUNE 15, 2022

Your customer success team can use in-app notifications, contextual in-app messages, and NPS surveys to boost NRR. Using interactive walkthroughs and reminder modals, tracking user behavior , and offering in-app self-service support will significantly improve your GRR. Drive account expansion with contextual in-app messages.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. Maybe your newest ad campaigns are sending the wrong message? It is an indispensable KPI because it indicates how many of your users have stayed loyal. Session statistics Session length is a good KPI to use as a baseline for app engagement.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Userpilot

MARCH 23, 2021

We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. Some examples of companies that built successful walkthroughs with Userpilot are Postfity, Kontentino and Rocketbots. A huge KPI for the success of your interactive walkthrough is going to be the percentage of users who activate.

Onboarding KPIs 79

Onboarding KPIs Customer Experience User Testing Data Visualization 79

Amplitude

JULY 11, 2019

If we’re being honest, it is very difficult to create a culture that values data. I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Teams need to use data to make better decisions. Integrate Data into your Everyday Language.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

Intercom, Inc.

DECEMBER 12, 2019

It can feel incredibly risky to begin giving away a product or service that you’ve been successfully charging for. One of the things that we decided to do was to make MAUs (monthly active users) a KPI that the whole business cared about. Michael adds: “Slack is a really great example of this. In a recent piece for Inc.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

AUGUST 29, 2022

To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 77

Feedback Software Customer Experience Customer Feedback Product Research 77

Userzoom

AUGUST 24, 2017

Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. In order to do this, it means those insights you’re gathering have to be actionable. So, what do I mean by “Liberating Actionable Insights”?

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

The Product Coalition

MARCH 6, 2019

In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping. In addition, product managers said that direct customer feedback and insights were the best sources of their new ideas. As many as 69% reported being responsible for organizing customer interviews?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. We don’t—for example—do auto-play.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $156,062/yr.

Research Software 88

Research Software Feedback Software Analytic Tools Onboarding KPIs 88

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. But despite the fact that 81% of people believe data should drive decision making , it’s actually only the case less than one-quarter of the time.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

User Testing 67

User Testing Research Software Feedback Software Data Visualization 67

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Roadmunk

OCTOBER 12, 2017

Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores. You give a machine learning algorithm lots and lots of data and that algorithm learns the concepts around this data. Inga: Yes.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

The Product Coalition

MAY 14, 2019

Looking from a product manager’s perspective, the most critical KPI for any app is its conversions. Advanced product analytics tools like Apxor not only help you track conversion goals but also aid in nudging your users towards conversion. The same Forbes article quotes the example of Mindclash, a trivia app.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60