Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Your data is our most critical asset. Data is kept safe at rest and in transit.

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eG Innovations

FEBRUARY 18, 2021

What is ‘Enterprise Class’? Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. Secure from inside and outside threats and data leaks. Does the same tool serve the needs of different stakeholders in your organization?

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eG Innovations

JANUARY 28, 2022

eG Innovations works with Managed Service Providers (MSPs) across the world, who use eG Enterprise to deliver value-added services to improve their customers’ resilience and business outcomes. Many of these service providers choose eG Enterprise for its secure and granular role-based multi-tenancy support.

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Gainsight

JULY 8, 2024

Our latest research report with SaaS metrics firm Benchmarkit explores this and other key takeaways. We surveyed 175 CS professionals globally for our second edition of The State of AI in Customer Success report. Don’t forget to check out the full report, The State of AI in Customer Success 2024.

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Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. It took Atlassian 2 years and nearly 3 million dollars* to build their own internal onboarding tool (*according to a Sr Product Manager who worked on this project). Internal data security.

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eG Innovations

JANUARY 20, 2022

Thomas Stringer has a couple of great blog posts on how to understand your Azure monitoring costs and also on how to reduce your costs, see Azure Monitor Log Analytics too Expensive? In the past I’ve blogged on How to calculate the Azure Monitor and Log Analytics costs associated with AVD (not an easy task!). Log less data.

Analytic Tools 80

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The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Read the article to know what it is?

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eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Could you please explain the licensing cost for this product [eG Enterprise]?

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Modus Create

APRIL 24, 2024

Your teams are a treasure trove of knowledge, documenting their work across various tools: they write procedures in Word files on Google Drive, save PowerPoint presentations in SharePoint, and export Jira reports into Excel workbooks. Are you looking for a tool that can address these issues?

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eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. Role Based Access Control (RBAC) features are a de facto standard for monitoring tools. that may require you to have controls over all the tools you have in place.

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eG Innovations

MARCH 31, 2022

eG Enterprise Support for IaC and automation – APIs, CLI and Power BI Integrations. The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. The eG Enterprise CLI (Command Line Interface).

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eG Innovations

SEPTEMBER 17, 2021

Many businesses therefore evaluate and use managed IT (Information Technology) services to stay competitive and meet their organization’s technical needs. A managed service provider (MSP) is a business that handles a customer’s IT infrastructure and/or end-user systems remotely, usually on a subscription basis.

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Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

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Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. Scheduled Reports. You can now schedule reports to arrive directly to your inbox. You can now schedule reports to arrive directly to your inbox. Scheduled Reports are part of our Advanced Reporting Features, available only on paid plans.

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eG Innovations

MAY 26, 2022

How to Leverage Role-Based Access Control (RBAC) in eG Enterprise to Improve Security and IT Ops Efficiency. eG Enterprise is a single pane of glass that provides monitoring and oversight of every layer and tier of your IT infrastructure. RBAC in eG Enterprise: How it Helps?

Enterprise 52

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eG Innovations

MARCH 18, 2019

But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help if IT staff work together. This post will outline some of the ITIL guidance from the perspective of eG Enterprise and a Citrix-based digital workspace. eG Enterprise Staffing Guidelines.

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Agile Velocity

AUGUST 30, 2023

What that means for us is using and tracking metrics that are going to drive your team to some action, not just creating dashboards or creating reports or red light, yellow light, green light type of information. So what can we do to leverage the data that we can collect to help us actually manage the madness? That’s it.

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UX Planet

OCTOBER 8, 2024

UX writers in large enterprises may get tasked with only writing microcopy and assisting the content strategist. In smaller firms, they may have to oversee all content creation policies, write blogs, and track the failure/success of their content. These tools let you examine user session recordings.

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Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. For instance, a user journey map is usually reduced to a specific product or service; while a customer journey map shows the end-to-end of a customer’s activities involving your product or service, e.g., advertising.

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eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

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eG Innovations

JANUARY 31, 2020

In today’s digital era, organizations must take a holistic perspective of user experience: Clearly, the availability of an organization’s key IT services and their response times to end-users are key measurements of user experience. The reliability of IT services is another key metric. The many dimensions of user experience.

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The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

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eG Innovations

APRIL 11, 2023

Most enterprise grade monitoring products provide AIOps enabled features such as metric thresholding, dynamic self-learning thresholding and alerting out-the-box. Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use.

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The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. 60% of business travelers don’t even understand the benefits of their travel policy. This system makes it easier to keep track of expense reports. What is a travel management system?

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Reporting Tools Travel Systems Review Data Visualization 105

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 1 How does eG Enterprise monitoring integrate with Citrix? 4 Can eG Enterprise narrow down issues related to the user’s ISP provider? How far does eG Enterprise go to provide end-to-end performance visibility? Does eG Enterprise alert or report on this?

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Analytic Tools Data Visualization Research Software Reporting Tools 52

eG Innovations

AUGUST 24, 2021

What are the deployment models for eG Enterprise: SaaS/Cloud or on-premises? You have two choices when deploying eG Enterprise: You can choose to use eG Enterprise as a fully hosted SaaS offering, removing the need for you to invest in infrastructure and host the monitoring manager. Where is the eG SaaS offering located?

Enterprise 52

Enterprise Reporting Tools Data Visualization Government 52

eG Innovations

JANUARY 19, 2023

Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. Latency in any fashion is the time it takes for data to be transferred from one place to another. Each of these Virtual Channels are responsible for processing data.

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ProductPlan

MAY 22, 2020

If you don’t have the data then you can’t make secure decisions and alter course.” ” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. It includes revenue, costs, usage, churn, etc.

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eG Innovations

MAY 5, 2022

Here, we will outline the architecture and key components of AVD, the impact of DNS on the connection flow, and how eG Innovations offers time saving tools to troubleshoot problems with AVD before they negatively impact your organization’s productivity. Client passes token to the Azure Virtual Desktop feed subscription service.

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Data Visualization Reporting Tools Artificial Inteligence Transportation 52

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?” Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

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eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. What is Citrix Analytics? Citrix Analytics is a Cloud-based service that works across Citrix portfolio products and third-party products.

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The Product Coalition

MARCH 25, 2022

Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category. At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market.

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eG Innovations

MARCH 23, 2023

In an article a few months ago, my colleague covered the functionality within eG Enterprise that ensures secure and traceable audit trails for both users and admins of eG Enterprise allowing automated auditing and reporting for regulatory compliance and security, see Auditing Capabilities in IT Monitoring Tools | eG Innovations.

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Reporting Tools Data Visualization Systems Review Enterprise 52

eG Innovations

AUGUST 4, 2022

Enterprise grade products and native cloud monitoring (e.g., Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. Similar configuration is needed in comparable cloud technologies such as Amazon’s AWS (Amazon Web Service) CloudWatch.

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Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

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Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools. Currently, we prompt GPTs, receive rapid responses, and conclude the interaction.

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Userpilot

MAY 30, 2023

Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. TL;DR Whatfix is a well-known digital adoption tool that caters to both customer and employee onboarding needs. However, the platform is prone to bugs, and the available analytical features are somewhat limited.

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