Remove Data Visualization Remove Enterprise Remove Leadership
article thumbnail

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

article thumbnail

What is Competitive Analysis? [Example + Templates]

Userpilot

A thorough competitive analysis report includes an executive summary, company overview, product/service analysis, marketing/sales analysis, SWOT analysis, and conclusions/recommendations. Use user research tools such as surveys , interviews, focus groups, SimilarWeb, SEMrush, Ahrefs, and Crayon for competitor insights.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Transformation Strategies for Enterprises: Key Elements

The Product Coalition

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service.

article thumbnail

Enterprise CS 101: Establishing Customer Success Quickly

Gainsight

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. But alignment is more than just having a seat at the leadership table. Customer data is the lifeblood of customer success.

article thumbnail

A Decade of Product Management

Melissa Perri

They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." We started seeing the need for product leadership, even at the largest of companies. -- 2011: "What is a user story?" 2019: "Do we have data to prove that is the right way to go?"

article thumbnail

How to Become an Associate Product Manager [+Tools and Resources]

Userpilot

Then you can consider gaining practical experience through internships or entry-level roles to develop essential skills like data analysis and project management. Looking into tools for associate product managers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

article thumbnail

Gainsight Continues Its Leadership Position in Customer Reviews

Gainsight

G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.