Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. But I find they don’t map well to enterprise companies.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Moreover, it can unlock valuable insights from data, facilitating better decision-making and enhancing overall performance.

Generative AI 113

Generative AI Data Visualization Reporting Tools Research Software 113

Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Mironov Consulting

JANUARY 24, 2024

Expanding on a recent post ( Revenue Goals are Not Company Strategies ), I’ve been seeing lots of maker teams (product, engineering, design) struggling to form product strategies without a company strategy to hang them on.    If these strategies don’t hang together, we each hang separately.

Product Strategy 119

Product Strategy Strategy Onboarding KPIs Data Visualization 119

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Gainsight

APRIL 26, 2022

Similarly, many enterprise organizations feel a sense of accomplishment once they have established a customer success team. After metric-based customer success strategies have been put in place, companies typically enjoy a meaningful increase in their net retention rate (NRR). More people means more data and more complexity.

Reporting Tools 92

Reporting Tools Analytic Tools Enterprise Data Visualization 92

Mironov Consulting

MARCH 26, 2022

Most of our tools and processes around product/feature prioritization are heads-down analytical: RICE, opportunity trees, Kano, weighted 16-column spreadsheets, WSJF, Eisenhower, whatever.  Our  Finance and Operations focus on cost reduction and internal efficiency.  Legal With a fresh set next week.)

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Intercom, Inc.

NOVEMBER 7, 2018

One of the most powerful tools we have available is actually just a simple change in how we think about the world. How to think about costs in your customer acquisition strategy. Pure customer acquisition metrics are popular, but dangerously inexact tools for calibrating and scaling your company growth.

Customer Experience 202

Customer Experience User Testing Advertising Finance 202

Alchemer Mobile

AUGUST 6, 2020

This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”. Core Mobile Product Management KPIs.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 119

Enterprise User Testing Feedback Software Technical Advisors 119

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. Moving upmarket: Court enterprise customers. Companies like Slack, HubSpot, and Shopify have all operated on this deeper level, leveraging these five strategies to go public. And really there are five most common market-moving strategies. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Customer Success generates the data and insights that Sales needs to target the ideal customer profiles. Technology.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

The Product Coalition

MARCH 25, 2022

People quickly went digital and understood that finances don’t always require personal presence. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category. The pandemic has also influenced the situation in fintech.

Research Software 122

Research Software Feedback Software Reporting Tools Data Visualization 122

Mironov Consulting

SEPTEMBER 14, 2020

They come from professional services groups — which is all bespoke contracts and project management. When hiring a CFO (aka Head of Finance), they ask about previous experience managing cash flow, payroll, and accounts receivable teams. Questions: “Have you ever had a team of product managers reporting directly to you?

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

The Product Coalition

NOVEMBER 27, 2023

They do, however, expressly target the company’s regulatory affairs and clinical data. Vertical SaaS products that effectively integrate finance goods into their offerings can generate significantly more value for themselves and their clients. A guide to vertical strategy implementation for SaaS startups: Tips included 1.

Research Software 138

Research Software Feedback Software Reporting Tools User Testing 138

Mind the Product

DECEMBER 13, 2018

Before joining Rabbit, Amanda was Chief Data & Strategy Officer at HotelTonight, the leading mobile app for last-minute hotel bookings, where she led data analytics, corporate strategy, and data engineering to create and execute data-driven growth strategies. Product Leadership.

Analytic Tools 182

Analytic Tools Workshop Data Visualization Government 182

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story. And that’s exactly why today’s guest, Janelle Estes , is so interested in human insight. Lots and lots of it. How can you capture it? Janelle: Yeah, absolutely.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 135

Artificial Inteligence Data Visualization Analytic Tools Research Software 135

Product Talk

SEPTEMBER 11, 2019

If my product needed a better value proposition, I worked with customers to invent it and finance to determine how much new value we could capture. What that means is that I work on extracting value from an enterprise to create new value. Larger companies have more experience and great assets to train predictive models.

Research Software 216

Research Software User Testing Data Visualization Feedback Software 216

Revulytics

JUNE 12, 2019

Organizations considering a software compliance analytics strategy should keep this in mind as they seek to build consensus for a program. The compliance program is most often led by “the business” (often the sales or finance organizations according to data from a KPMG survey). Here’s some advice on getting broad support.

Analytic Tools 73

Analytic Tools Reporting Tools Data Visualization Strategy 73

Mironov Consulting

DECEMBER 29, 2022

IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said What do I mean by software product vs software services ?  A  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mixpanel

AUGUST 11, 2020

From understanding the analytics landscape to mapping capabilities with KPIs and integrating new tools with your current stack, we know that choosing a product analytics solution can be overwhelming—not to mention, time-consuming. How is Mixpanel different from marketing analytics tools like Google Analytics?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries. Graphic : By the author.

Agile 183

Agile Startups Technical Review Software Review 183

Mironov Consulting

DECEMBER 5, 2023

We’re in the Silly Season: companies of all sizes are doing annual planning — intending to lock down 12 months of iron-clad commitments, non-negotiable delivery dates, major organizational changes, and accurate predictions of revenue.    (For fun, let’s call those things strategies.)

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Intercom, Inc.

AUGUST 26, 2021

“We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We Is that a third-party tool? Virtually, anyway.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See It's my long-standing, strongly-held assertion that tech companies must choose either a services model or a product model.  Companies Investor pressure for a high-value market exit.  VCs

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. Book the demo to see how! What is CAC payback?

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Modus Create

FEBRUARY 5, 2024

Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? The data is consistent with my ongoing conversations with chief innovators across several industries.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Product Innovation Educators

MAY 8, 2023

It was a good ceremony :) We are going to learn what has made Hershey an outstanding innovator, gaining insights that might help you and your organization. Everything for us starts with strategy—both innovation strategy and corporate and total enterprise strategy. I communicate what that means to us.

User Testing 113

User Testing Data Visualization Customer Experience Feedback Software 113

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 131

User Testing Feedback Software Framework Onboarding KPIs 131

eG Innovations

AUGUST 4, 2022

Enterprise grade products and native cloud monitoring (e.g., Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. Similar configuration is needed in comparable cloud technologies such as Amazon’s AWS (Amazon Web Service) CloudWatch.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. Here are some of our favorite takeaways from the conversation. Scaling in the midst of a global pandemic.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Management Unpacked

APRIL 25, 2019

A listening tour is time set aside to gather information and input through collecting insights, ideas and context from others before making new decisions. I first saw this method enacted when I was a young product leader at a publicly-held enterprise software company. Listening tour. Gap analysis. However, avoid over-relying on email.

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148