The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. Get Insights. Our objective is to understand customer needs and adjusting.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

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Weak Development Team Product Strategy Strategy Development 326

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 230

Product Research Data Visualization Customer Feedback Weak Development Team 230

The Product Coalition

JULY 13, 2022

If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want. Best for AI-powered future outcomes predictions.

Data Visualization 131

Data Visualization Analytic Tools Feedback Software Reporting Tools 131

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I focus on the reporting area where we report on all things that happen at Intercom for you.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. ” For Tony and the team, this was a gut-wrenching experience.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Product Innovation Educators

JULY 29, 2024

He was part of the team that created the PCjr, a product that flopped badly. Ulwick realized that if we could predict how customers would measure a product’s value, we could design products to meet those criteria. Even better, if these criteria stayed the same over time, we could use them to guide long-term product development.

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. There’s no better way to provide customer value than aligning your organization and product team with the voice of your customer. Pull cross-functional teams into the research and synthesis of concepts. [10:15]

Research Software 334

Research Software Weak Development Team UX Analytic Tools 334

Product Talk

MARCH 13, 2024

When an organization shifts from delivery or feature teams to product teams , the first step is often a change to team structure. Delivery and feature teams are often structured by function—front-end teams, back-end teams, mobile teams, etc. These teams can rarely deliver value on their own.

Research Software 319

Research Software Weak Development Team Feedback Software User Testing 319

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

UserVoice

JULY 28, 2017

We live and work today in a world that is increasingly data-driven, but we cannot successfully adopt a data-driven approach to decision making without first identifying the metrics that matter most. Plus, there’s no shortage of tools to help us quantify seemingly everything. The real issue is lack of focus. In This Article.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Talk

AUGUST 14, 2024

It’s no secret that engineers can be hesitant to participate in product trios. We’ll hear from several members of the product team at Ramsey Solutions about their not-so-smooth transition to working in product trios, especially when it came to getting engineers to participate. The overarching goal of Ramsey Solutions products?

Research Software 289

Research Software Product Research Engineering User Testing 289

Product Talk

FEBRUARY 2, 2022

Engineers are often reluctant to participate in discovery. This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. But there are many reasons why engineers are one of the essential members of the product trio. And this is a good thing.

Product Research 274

Product Research User Testing Engineering Testing 274

Mind the Product

JANUARY 17, 2020

Machine learning (ML) based products have particular characteristics and challenges, from data quality to counterfactual problems and explainability. What then are the implications of ML products for team structure, focus, and hiring? ML lives and dies by the data it relies on; garbage in, garbage out. ML Challenges.

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Artificial Inteligence Data Visualization Technical Review User Testing 199

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 172

Analytic Tools Data Visualization Feedback Software Research Software 172

Product Innovation Educators

DECEMBER 2, 2019

Be prepared for the intersection of data science and product management. Organizations are developing robust data science capabilities, adding the role of “data scientist” to their ranks. Product managers are being asked to work with data scientists. Sometimes the business leads us into data science.

Data Visualization 31

Data Visualization Weak Development Team Analytic Tools Software Review 31

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall?

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. Soon the whole team was standing behind the designer’s screen shouting new ideas and tips about the layout, the colors, the icons, the fonts and everything else. What to expect from a design team?

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Folding Burritos

FEBRUARY 22, 2016

You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. People in the organization start to realize there should be reasons behind product decisions, avoiding an ad-hoc development culture. We’ll keep working on this on our next development cycle.”.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. Adopting the “best tools”. Don’t use the best tools for the job. You should optimize globally, and that means using the tools you’re already using.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

OCTOBER 13, 2020

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. New software engineers quickly learn that a lot of complexity arises from error handling. It’s hard to balance investment optimally across ML, product, engineering, and design.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Indicative

OCTOBER 23, 2020

Every company, of every size — even organizations of just one person — are navigating a data avalanche problem. Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all. Data Tracking and Collection.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

The Product Coalition

MARCH 11, 2021

And also is a way of preventing errors and defect bugs in the software development process. Overview of the quality assurance Quality assurance service is a systematic process to ensure the frontend and backend development satisfies specific requirements and quality standards. Extensibility?—?the

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

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Weak Development Team UX User Testing Technical Review 184

The Product Guy

APRIL 9, 2019

The challenge to the product managers is to translate these into a more functional plan for our engineering team. We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. Simple task, right? First Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Userpilot

FEBRUARY 24, 2025

Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Recommended product manager job openings in data-driven companies Looking for a job in data-driven product management ? Meta Manager, Product Data Operations Meta office.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Product Innovation Educators

AUGUST 10, 2020

Do you and your product teams have the characteristics required for success? The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. It’s a performance study comparing factors of product teams that excel versus those that struggle.

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . I could use this same sentence for a product, scrum master, or engineering manager role.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

The Product Coalition

OCTOBER 5, 2020

It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. At its core, product operations enables product teams to achieve better outcomes. What Is Product Operations?

Embedded Analytics 167

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 167

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Guy

OCTOBER 11, 2019

That happens because they are not include on the day-to-day routines of each squad that manages that product (obviously), so in many cases the most important channel they have to access that kind of information is through direct or indirect communication with the team, usually docs and presentations written by the PM. The Problem.

CTO Coach 319

CTO Coach Reporting Tools Feedback Software Analytic Tools 319