Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 95

Data Visualization Analytic Tools Customer Experience Feedback Software 95

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 84

Data Visualization Reporting Tools Customer Experience Customer Feedback 84

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Testing 96

User Testing Customer Experience Analytic Tools Research Software 96

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 72

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 72

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Active feedback is when a company contacts customers directly to seek their opinion.

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. What is UX analytics? how fast do users get to an “Aha!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights !

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 86

Feedback Software Customer Experience Analytic Tools Embedded Analytics 86

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Formulas to measure customer churn rate. Tactics for predicting churn and retaining customers. You’re in the right place!

Data Visualization 89

Data Visualization Customer Feedback User Testing Customer Experience 89

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Customer Experience 94

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Experience 81

Userpilot

AUGUST 15, 2024

This guide will explain the differences and explore practical strategies to convert more customers and drive growth through product-led initiatives. TL;DR PQLs are potential customers who demonstrate a genuine interest in your product by actively using it, typically through a free trial or a freemium model.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona? SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Product Research 80

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. We’ll also show you tools that will simplify everything. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire.

Data Visualization 70

Data Visualization Product Research Research Software Analytic Tools 70

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

Feedback Software 86

Feedback Software Research Software User Testing Customer Experience 86

Userpilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. The next step involves data analysis.

Product Research 78

Product Research User Testing Research Software Data Visualization 78

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

Analytic Tools 90

Analytic Tools Feedback Software UX Data Visualization 90

Userpilot

APRIL 7, 2024

The Aha moment is defined as a moment of sudden insight, realization, or inspiration. What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. To identify the Aha moments in your product, analyze the user behavior of your power users as well as churned ones.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Customer Experience 76

Customer Experience Feedback Software Analytic Tools Data Visualization 76

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To identify opportunities to improve your UX design, you should start with user research. Investigate why that might be.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. helps customers experience value faster).

Feedback Software 91

Feedback Software Analytic Tools Customer Feedback Customer Experience 91

Userpilot

APRIL 28, 2022

What is the opportunity solution tree? This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. The OST is a visual aid illustrating the interdependencies between the desired outcome, opportunities, solutions, and the experiments needed to validate the solutions.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization User Testing 89

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 81

Feedback Software Analytic Tools Onboarding KPIs User Testing 81

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. There are two types of churn to look out for: customer churn and revenue churn.

Product Research 73

Product Research Data Visualization Feedback Software Analytic Tools 73

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Visualization 80

Data Visualization Analytic Tools Research Software Feedback Software 80

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective.

Research Software 77

Research Software Feedback Software User Testing Reporting Tools 77

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 89

User Friction Customer Communications Analytic Tools Feedback Software 89