UX Planet

JANUARY 18, 2024

It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. This process is pivotal for gathering insights that inform the design phase. Why Is UX Research Important?

Data Visualization 80

Data Visualization User Testing Research Software Product Research 80

Userpilot

OCTOBER 28, 2024

Other gamification elements include: Rewards Badges Creativity tools Pressure Progress bars Challenges Explore more gamification examples. Continuously educate users to drive customer success Think of user education like tending a garden – it’s not a one-and-done deal. Customer tier (enterprise vs. free trial).

User Testing 67

User Testing Customer Feedback Customer Experience Onboarding KPIs 67

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. This results in inefficiencies, data disarray, and security risks.

Analytic Tools 92

Analytic Tools Data Visualization Research Software Reporting Tools 92

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth ! Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth !

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Here’s a step-by-step guide: Source Gather User Research: Start by collecting data through methods like surveys, interviews, and field observations. The challenge?

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Mind the Product

JANUARY 14, 2019

Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. The following are some tips and tricks I’ve learned working on B2B products at Google and Rubrik, a startup in the cloud data management space.

Enterprise 132

Enterprise Customer Feedback Data Visualization User Testing 132

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Customer Success generates the data and insights that Sales needs to target the ideal customer profiles. Technology.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Userpilot

JULY 20, 2024

Embarking on a career as an associate product manager involves a combination of education, skills development, and practical experience. Then you can consider gaining practical experience through internships or entry-level roles to develop essential skills like data analysis and project management. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 89

Analytic Tools Research Software Data Visualization Reporting Tools 89

Userpilot

JUNE 30, 2024

Embarking on a career as a product manager involves a combination of education, skills development, and practical experience. Here are the steps to follow to become a product manager: Earn your bachelor’s degree : While it may not be necessary, most employees see a bachelor’s degree as the minimum level of education. Consider Zoho.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

SEPTEMBER 26, 2023

That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. But with such a saturated market, which tool should you choose? Why you need a user onboarding tool instead of doing it all yourself. But how do you know which tool to choose?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 88

Userpilot

MAY 2, 2024

Identify the happy paths of power users through analytics and replicate them for new customers. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Host webinars with guest experts to educate customers and attract new prospects. Such customers are also an excellent source of insights.

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

The Product Coalition

JANUARY 27, 2024

I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Data centers, a vital component of our digital ecosystem, consume about 2% of global electricity. It’s akin to the lag experienced when too many tabs are open in Chrome — a clear sign of resource strain.

Analytic Tools 138

Analytic Tools Research Software Reporting Tools Software Review 138

Userpilot

MARCH 16, 2023

Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder. However, if you want to access more advanced analytics or complex integrations, it will perhaps be better to look into other alternatives. UserGuiding’s dashboard.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Userpilot

JULY 28, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Looking into tools for customer experience managers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Let’s dive in!

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

APRIL 22, 2024

17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. Providing educational content to keep users engaged and informed. The best customer success tools include Userpilot, ChurnZero, and Gainsight.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. But how does user adoption impact your business?

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

AUGUST 14, 2024

It features known and respected speakers from the SaaS industry who share insights, strategies, and best practices to help product teams build and grow successful products. His insights are highly sought after, making him a frequent speaker at major conferences and top companies worldwide. Create a confident, data-driven growth engine.

Data Visualization 85

Data Visualization Customer Feedback Analytic Tools Research Software 85

Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo! These are the two main questions that our guide answers.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Customer data.

Feedback Software 93

Feedback Software Research Software Analytic Tools Data Visualization 93

Userpilot

APRIL 14, 2023

If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Userpilot

JULY 31, 2024

Companies that adopt this strategy invest heavily in research and development to enable them to predict future trends and innovate accordingly. Canva, for example, developed a user-friendly, on-the-go graphic creation tool that created a whole new market. Announce product improvements in-app with Userpilot. Source: Mike Pilawski.

Analytic Tools 80

Analytic Tools Research Software Feedback Software User Testing 80

Amplitude

MARCH 12, 2019

We have a running joke on the product development team: “If a chart falls in the woods and there’s no one around to analyze it, does it make an insight?”. We believe that a healthy data culture is not merely defined by data access. Notebooks are available to all organizations on the Growth, Enterprise, and Scholarship plans.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Self-service reduces cost with your support.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is a great user on boarding software solution used to educate new users, create product tours , or guide users to adopt new features. NPS analytics in Appcues.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

SEPTEMBER 2, 2022

What to look for in the right instructional design tool. The top ten instructional design tools on the market. There’s a difference between an instructional design software tool (or eLearning authoring tools) and digital adoption platforms. I nstructional design tools vs digital adoption platforms.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Software Review 88

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. But how does user adoption impact your business?

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. What Is Product Education? Benchmark: Product Roadmapping With Product Experience Data. Product Analytics.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Arkenea

JULY 5, 2024

This will be driven by advanced wearables, remote monitoring, and AI-powered tools that offer personalized insights and interventions. Wearable devices like the Apple Watch are already tracking vital signs and providing real-time data to patients and healthcare providers, enabling early detection of potential health issues.

Data Visualization 52

Data Visualization Technical Review Healthcare CTO 52

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

JUNE 19, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. The specific requirements for this role will vary depending on the company size, industry, and the complexity of the product or service being offered. An example of such a tool is Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Reporting Tools 52

Gainsight

MAY 23, 2023

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. ” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Userpilot

SEPTEMBER 10, 2024

Uncovers valuable insights : Analyzing customer behavior across segments unlocks insights you can use to refine product strategies and improve brand loyalty. Behavioral segmentation : Centers on how customers use products, including behavioral data like usage rate and buying behavior.

Research Software 81

Research Software Data Visualization Marketing Customer Experience 81

eG Innovations

MARCH 9, 2023

Many organizations also use Linux IDEs (Integrated Development Environments) and Linux code editors such as Visual Studio, Eclipse and Atom. eG Enterprise v7.2 can support deeper insights into Linux VDI plus: No credentials per VDI Ultra-fast connections, scalable to 1000s of VDIs. We took Wilco’s comments on board and from v7.2

Customer Experience 86

Customer Experience User Experience Data Visualization Analytic Tools 86