Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

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Data Visualization Reporting Tools Research Software Customer Communications 232

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. We also encouraged them to think out loud while they were navigating the dashboard, to help us uncover their mental model and identify hidden insights.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Alchemer Mobile

NOVEMBER 22, 2024

Our platform empowers you to deepen relationships and connect with customers wherever they are in their journey. Pain Point #2: Steep learning curve Many platforms promise powerful features but are so complex that they require extensive training and technical expertise.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Most importantly, don’t forget to include in-app feedback software in your tech stack. DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 30, 2024

This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. WalkMe analytics dashboard. Custom analytics dashboards (for easy access to related reports in one place).

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. They’ve spent hours reading customer reviews, checking out your pricing options and researching competitors.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. G2 reviewers give Pendo an average rating of 4.4 Pendo review. Pendo review. But does the free plan live up to the expectations?

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Roy Madden

MAY 18, 2021

The Leo CVE Dashboard gives you at-a-glance visibility into relevant trending vulnerabilities, and you can use Leo to focus any of your feeds for faster insight into risks impacting your business’s software, hardware, and application stack. All of this information is available at a glance via the Leo CVE Dashboard and throughout your Feeds.

Data Visualization 118

Data Visualization Dashboard Research Software User Testing 118

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

MARCH 4, 2025

Features to look for in real user monitoring tools Now, there are two different categories of user monitoring tools, some more geared towards developers and some more suitable for non-technical teams, so obviously theyll also offer a different set of features for each use case. Autocapture events dashboard in Userpilot.

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Data Visualization Analytic Tools Research Software Feedback Software 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

MARCH 13, 2023

Whether it was Justin’s intent or not — his post also serves as a helpful guide towards bridging the gap between the technical and business contexts in digital product development. Make a dictionary of the business and systems entities and terminology. Review the mockup with team and stakeholders. Build a mockup [prototype].

Data Visualization 139

Data Visualization Reporting Tools Systems Review Software Review 139

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. ” Since switching to Intercom for live chat support, Disqus can handle 179% more cases than they could with their previous ticketing system.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. Also, check credible SaaS review sites like G2 and Capterra to see what users are saying.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 23, 2024

TL;DR A marketing tech stack is any combination of software tools that marketing teams use to improve their campaigns. The typical marketing technology stack is made up of tools from different categories. Search Engine Optimization Tools that help with optimizing content, keyword research , and technical aspects.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. Apart from the general features, a company should also pay attention to the technical details.

Data Visualization 194

Data Visualization Development Artificial Inteligence Technical Review 194

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. NFT dashboard/Storefront The NFT dashboard is a display for all the digital assets in the marketplace, open for the users to trade them. which allow the user to communicate with multiple blockchain networks simultaneously.

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Data Visualization Technical Review Systems Review Software Review 137

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Enterprise.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. This occurs not only because of new trends in user interface design but also for practical reasons as the technology itself evolves. Two types of orientation in mobile technology Screen orientation?—?portrait

Analytic Tools 135

Analytic Tools Research Software Data Visualization Technical Review 135

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 122

Artificial Inteligence Banking Technical Review Systems Review 122

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. Rumi Cosmetiques focused on creating a seamless, intuitive navigation system that eliminated clutter and presented information clearly.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

JUNE 2, 2024

We’ve included key features, user reviews, and pricing to help you decide. No-code tool for event tracking, reports, and custom dashboards. Behavioral data analysis with an interactive dashboard. Does your technical team have spare capacity to handle the integration? Why do you need a tool? Available integrations.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

DECEMBER 22, 2022

SaaS is regarded as the technology most crucial to corporate success. Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms. The SaaS market has increased from $31.5

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Indicative

OCTOBER 23, 2020

What Technology Do You Need in Your Stack? As technology develops, analytics stacks become easier to set up, manage, and scale. The technology you choose will help you navigate your business into the future. However, due to greater flexibility, more engineering investment is required during setup and maintenance.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

APRIL 26, 2024

Have built-in and custom analytics dashboards for easy data visualization. User segmentation to review how your different customers behave according to demographics and segments. A full integration suite to connect it to your tech stack. ClickUp for building automation and reviewing customer data visually. Integrations.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Iteratively Blog

MARCH 15, 2020

Apache Kafka), distributed systems, and much more. ? If you don’t know it already, Mode is a data science platform that brings together a SQL editor, Python notebook, and R where you can perform data visualization, create charts and dashboards, and then share your analysis with a click. Codecademy is widely known for its tech courses.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. This is one of the most popular chatbot and ticketing systems that leverages AI. Here’s an example of a technical support offer from Appcues. Userpilot ‘s resource center view from the dashboard. Review your analytics after each initiative.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. How did you make the transition to compliance tech?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

UserVoice

JULY 28, 2017

If you’re a fan of the kanban system , this will become your go-to method of organization. From your dashboard, you’ll be able to see your own tasks and organize them however you’d prefer. This is also a good time to look at competitive products or investigate emerging technologies.”

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. You can access this raw data on your Heap dashboard and label the most relevant events. Segmenting on Heap.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Technical Review 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

SEPTEMBER 1, 2024

You may need a Google Analytics alternative because of: Privacy concerns due to data collection practices. Incomplete data due to ad blockers and data sampling. Audience reports : These reports provide detailed information about who your visitors are — their demographics, interests, location, and even the technology they use.

Data Visualization 102

Data Visualization Analytic Tools Research Software Reporting Tools 102

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Under the Data tab of your Heap dashboard, you can access raw event data. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52