Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Build your dashboard or use a template.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. We also encouraged them to think out loud while they were navigating the dashboard, to help us uncover their mental model and identify hidden insights.

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Data Visualization Research Software Feedback Software Reporting Tools 98

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Especially for these bigger understanding gaps, you’ll need to design conceptual frameworks and systems that work for your users. The North Star of conversational design is an intelligent system that’s truly and flexibly responsive to user signals”. Hey, can you help me a sec?”.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

The Product Guy

JANUARY 23, 2025

This insight could lead to implementing shared dashboards or concise weekly recaps, fostering clearer communication and smoother collaboration. Whether youre navigating a tricky workplace conflict, rethinking a personal goal, or addressing a systemic obstacle, better questions guide you toward better answers.

User Testing 150

User Testing Customer Feedback Customer Experience Events 150

Intercom, Inc.

NOVEMBER 3, 2021

Any alerts triggered by outdated or unmaintained systems should not be bothering the on-call engineer and should be immediately removed. Signals: These alerts warn of a system operating at its limit, but don’t necessarily mean the service is being impacted. The alerts that contribute most to the overall noise (i.e.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Sachin Rekhi

APRIL 5, 2020

Instead, they establish strong systems of accountability as well as systems of inspection. A strong system of inspection enables leaders to regularly monitor progress, share best practices and learnings, and establish a high quality bar. There are many real downsides when you don't have such a system in place.

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Systems Review Software Review Data Visualization User Testing 196

Alchemer Mobile

NOVEMBER 22, 2024

You can connect Alchemer to just about any other system without hassle. This ensures a consistent experience that builds trust and increases engagement. How Alchemer helps: Seamless Integration Capabilities With hundreds of pre-built integrations, Alchemer works where you work.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Guy

DECEMBER 7, 2017

While doing phase one of document storage and planning out the execution of the next phase and overseeing the maintenance of the old platform, I was asked if I could rebuild our ticket management system for ads in three months and in doing so move my next planned phase till after I could deliver ticketing.

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Research Software Roadmap Product Research Weak Development Team 317

The Product Coalition

DECEMBER 23, 2021

Non-transparent system response Imagine a case: after starting an operation, the system stops responding. However, it doesn’t always mean a frozen system, it may just perform voluminous mathematical calculations, which are so common for fintech apps. Annoying and all-too-familiar, isn’t it? And here’s when UX testing steps in.

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Weak Development Team UX User Testing Technical Review 184

Userpilot

NOVEMBER 14, 2024

Technographics, like operating system or device type. Well, you can easily track the metrics from one of Userpilot’s analytics dashboards. There’s a ready-to-use Expansion Revenue & Upgrades dashboard, and you can create custom ones, too. Expansion Revenue & Upgrades dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Intercom, Inc.

AUGUST 12, 2020

Up until now, companies have had to choose between two broad schools of support tools: Traditional email-based ticketing systems that prioritize efficiency for the business over the quality of the customer experience. We’ve made it immeasurably better than the experience offered by traditional email-based ticketing systems”.

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Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

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Reporting Tools Data Visualization Customer Experience User Testing 249

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

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Data Visualization Product Research Analytic Tools Reporting Tools 156

UX Planet

JANUARY 22, 2025

How to collect data forCRR The most reliable source for collecting data for CRR is your Customer Relationship Management (CRM) system. Chargebee dashboard for tracking customer behavior (and measuring retention). By identifying these patterns, businesses can anticipate fluctuations in retention (i.e, increased churn).

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Execution: Metrics Dashboards. Too many metrics as well as too few metrics are both challenges that can make dashboards ineffectual.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. To keep the data manageable, you also need to have a system of data organization in place, such as transcriptions, spreadsheets, qualitative analysis tools, etc. Survey results dashboard in SurveyMonkey.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

JUNE 4, 2019

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Even more essential, developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MARCH 4, 2025

Autocapture events dashboard in Userpilot. Custom dashboards: Custom dashboards help you gather crucial metricslike average session duration, recurring revenue, or funnel conversions all in one place. Build and view custom dashboards in Userpilot. Example of DebugBears dashboard. Example of Datadogs dashboard.

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Data Visualization Analytic Tools Research Software Feedback Software 52

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. As we mentioned in the section above, you can set up your mobile feedback system so that unhappy customers are directed to your message center rather than the app store.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Folding Burritos

JANUARY 25, 2018

Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. People need to trust your “system” and that they’ll reliably get the info they care about. Format (How).

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Data Visualization Product Research Feedback Software Reporting Tools 347

Alchemer Mobile

FEBRUARY 2, 2021

DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. Ground yourself—and your app—by putting in place a system for regularly recording your previously identified KPIs. This performance dashboard lays out all of your metrics in one place to keep you both goal-oriented and accountable to your success metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Guy

MAY 7, 2020

This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon. Known system issues/tech debt not being prioritized leading to ad-hoc urgent production issues to be fixed which takes away engineering time away from development. JIRA tickets are updated during the standup.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Intercom, Inc.

JUNE 13, 2022

Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website. and Fred Reichheld. Net Promoter Score? are service marks of Bain & Company, Inc., and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. As we mentioned in the section above, you can set up your mobile feedback system so that unhappy customers are directed to your message center rather than the app store.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

OCTOBER 25, 2021

Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one. In the customer example from above, this conversation happened right before the launch of the new system. It was something like “I want to understand how the migration is going”.

User Testing 184

User Testing Magazine Product Research Research Software 184

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. The more time & effort users have to invest in re-learning how to use the new system, the higher the level of frustration willbe. NPS is notoriously known as a metric that businesses rely on to evaluate the current state of things. They believe that a high NPS score means greatUX.

Data Visualization 72

Data Visualization UX User Testing Customer Experience 72

Alchemer Mobile

FEBRUARY 14, 2023

Unfortunately, organizations have become consumed with tuning and adjusting feedback dashboards in hopes that increased precision increases a bias and direction for action. Mostly, these dashboards have not moved the needle in the organization they serve. Alchemer Workflow was conceived from this challenge.

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

Intercom, Inc.

AUGUST 31, 2021

No more switching between systems to send all the types of messages your business needs to send – now you can do it all from within Intercom. I’d love to schedule a short call to walk you through your dashboard and answer any questions you may have. Save time with one unified platform for all your customer messaging. Audience: Users.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Folding Burritos

FEBRUARY 22, 2016

It is an important part of the induction process into the Toyota Production System, namely their problem-solving training. I think a data visualization dashboard would be great as a first screen in the back-office.”. The original request was to ‘add a data visualization dashboard as a first screen on the product’.

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Analytic Tools Reporting Tools Data Visualization User Testing 322

Intercom, Inc.

DECEMBER 12, 2018

For example, if your live chat tool doesn’t integrate with your CRM and requires four different people to move leads from one system to another, you’ve got a problem. Aircall lets you start a phone call instantly from pretty much every major software system out there like Intercom , Slack, Hubspot and more. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 169

Data Visualization KPI Customer Experience User Testing 169

Userpilot

SEPTEMBER 2, 2024

Both provide insights into user interactions, but Hotjar allows for customizable dashboards and broader Google Analytics integration. Microsoft Clarity dashboard. Hotjar dashboard. Live dashboard : Hotjar does not let users visualize live heatmaps. These dashboards can show user feedback data like Net Promoter Score.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

FEBRUARY 12, 2025

MondlyUX/UI Dashboard Design for Language LearningPlatform 4. Rule #4: Design the system architecture to allow for dynamic addition or modification of functions without completely redesigning the interface. These can include tabular forms, dashboards, and analytics. Dashboard UI components for the online bankingplatform 9.

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Data Visualization Analytic Tools Feedback Software Research Software 59

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. You can draw certain big units in detail, and approach the whole system, opening only the units you need right now. We could write a separate article to describe the way we study every system.

Analytic Tools 140

Analytic Tools Research Software KPI Data Visualization 140

Intercom, Inc.

JUNE 1, 2021

Conversational support has provided the funnel-down system to help filter out those who need a quick answer or a more white-glove approach,” Austin says. Look for something with customizable, visual dashboards that allow you to create custom reports.

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