Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 86

Customer Experience User Testing Research Software Feedback Software 86

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience. Zoezi uses Userpilot mainly to: Monitor product usage from the analytics dashboards.

Data Visualization 87

Data Visualization Customer Feedback Customer Experience Analytic Tools 87

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. This data type identifies the “what” of a user experience problem. Qualitative UX data explores the “why” behind user actions.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 86

Data Visualization Onboarding KPIs Dashboard Analytic Tools 86

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. TL;DR Survey data analysis is the process of turning raw data into insights that can help you improve your business.

Data Visualization 87

Data Visualization Product Research User Testing Analytic Tools 87

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 71

Data Visualization Analytic Tools Product Research Feedback Software 71

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 78

Data Visualization Customer Experience User Experience Analytic Tools 78

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT). Get a demo.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 74

Product Research Data Visualization Analytic Tools Feedback Software 74

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. The user experience involves every feeling, process, and result that a user gets when interacting with a product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Crafty CTO

JUNE 9, 2024

Before I commit heavily to a particular technology or platform, I like to survey of the state of the art in that particular niche. So before committing to Jupyter Notebook / Jupyter Lab, I did a quick survey of the state of the art in data notebooks—was there an up-and-coming alternative to Jupyter I should be looking at?

Data Visualization 52

Data Visualization Dashboard Framework Reporting Tools 52

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 78

Product Research Data Visualization Software Review Feedback Software 78

Usersnap

AUGUST 12, 2024

The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights. This article will explore the best 15 NPS survey tools in 2024 , guiding you through key features, benefits, and pricing to help you choose the perfect fit for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 14, 2023

Welcome surveys are a great tool to avoid losing potential customers during onboarding. You see, users are less likely to stick around if they don’t feel heard or understood. So let’s explore the best practices for creating welcome surveys and provide examples of how they can help improve user sentiment.

Feedback Software 84

Feedback Software Product Research Data Visualization Customer Experience 84

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 72

Data Visualization Product Research Software Review Feedback Software 72

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 80

Customer Satisfaction Product Research Feedback Software Customer Feedback 80

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. Userpilot has a library of survey templates to help you save time.

Data Visualization 73

Data Visualization Reporting Tools Analytic Tools Feedback Software 73

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Customer Feedback 69

Customer Feedback Data Visualization Feedback Software User Testing 69

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. What is an NPS Survey? You’re in the right place.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Software Review 91

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 79

Customer Experience User Testing Analytic Tools Feedback Software 79

Userpilot

OCTOBER 30, 2023

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and Chameleon is the best option for your SaaS company? There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. Let’s explore how Pendo, Appcues, and Chameleon compare when it comes to in-app surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

AUGUST 10, 2022

You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. You can collect consumer insights by gathering passive and active user feedback. Microsurveys are built-in widgets in the form of a survey. This way, you can survey customers about anything at any time.

Data Visualization 88

Data Visualization Customer Feedback User Testing Customer Experience 88

Userpilot

NOVEMBER 27, 2023

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. Get a Userpilot demo for in-app surveys and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

DECEMBER 15, 2023

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and Stonly is the best option for your SaaS company? There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. Let’s explore how Pendo, Appcues, and Stonly compare when it comes to in-app surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 83

Data Visualization Analytic Tools Onboarding KPIs Dashboard 83

Userpilot

OCTOBER 30, 2023

Looking for a good in-app surveys tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. Get a Userpilot demo for in-app surveys and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 72

Data Visualization Product Research Research Software Analytic Tools 72

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release?

Product Research 83

Product Research Feedback Software Customer Experience Data Visualization 83

Userpilot

MARCH 31, 2023

Why do you need product evaluation surveys and what are some of the top product evaluation survey questions? TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. Also, don’t lead users.

User Testing 71

User Testing Customer Feedback Product Research Feedback Software 71

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 85

Product Research Feedback Software Data Visualization Analytic Tools 85

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. Collect user feedback.

Customer Experience 92

Customer Experience User Testing User Experience Customer Feedback 92

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention. What are B2B customer satisfaction surveys?

Product Research 89

Product Research Customer Satisfaction User Testing Customer Feedback 89

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . What is dashboard UI? What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

DECEMBER 7, 2022

Collecting user feedback via surveys is another alternative to A/B tests. You can also use them to collect qualitative data , just like in user interviews. Feature flagging is a practice of disabling UI elements to see how they impact user experience. Test messaging impact on user behavior. User interviews.

User Testing 82

User Testing Analytic Tools Feedback Software Research Software 82

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 79

Data Visualization Feedback Software Customer Feedback User Testing 79

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 85

Product Research User Testing Customer Feedback Feedback Software 85