Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Alchemer Mobile

AUGUST 7, 2023

By Cathy Yang, Senior Product Manager at Alchemer, and Vanessa Bagnato, Director of Product Marketing at Alchemer The August release of Alchemer Mobile includes Survey Skip Logic, a powerful feature that delivers more streamlined surveys to your audience and provides highly actionable insights for you. or later for iOS and Android.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples. NPS surveys ) responses and scores.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Some customers review ClientSuccess as having missing features, like a lack of customization options, especially in NPS surveys.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Build your dashboard or use a template.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Alchemer Mobile

NOVEMBER 22, 2024

Use traditional surveys distributed across multiple channels to gather valuable insights. Alchemer’s Survey and Digital solutions enable you to engage with customers at the moments that matter. Prior survey or prompt interactions – Target customers based on their past engagement with surveys or prompts.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

SEPTEMBER 12, 2024

They added a ‘Report data issue’ icon to their dashboard , triggering a survey that allows users to report inaccuracies. Results : This solution proved effective, with 163 users clicking the survey icon and 70 submitting responses in 180 days. The team added the ‘Report data issue’ icon to their dashboard.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

Userpilot

MARCH 9, 2025

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. It helps quantify customer behaviors on a larger scale to uncover user trends and correlations.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

The Product Manager Coach Blog

JANUARY 14, 2025

A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. How to Make This Work: Analyze Customer Feedback: Review support tickets, surveys, and user reviews to identify recurring issues. Communicate Progress Early: Regular updates on winsno matter how smallbuild trust and momentum.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Userpilot

SEPTEMBER 26, 2024

Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. Solution : Unolo implemented Userpilot to run in-app surveys, including NPS surveys. They recorded a 44% completion rate for their surveys.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. TL;DR Survey data analysis is the process of turning raw data into insights that can help you improve your business.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Userpilot

NOVEMBER 14, 2024

Survey responses (quantitative for all surveys and qualitative for NPS). Userpilot allows you to collect customer feedback via in-app surveys and automatically track all user actions in your app. Leverage welcome surveys to gather the data. Expansion Revenue & Upgrades dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Book a demo to learn more.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

The Product Manager Coach Blog

FEBRUARY 4, 2025

The Price of Decision-Making Challenges In a 2022 survey conducted by Airfocus , 56.4% According to the same air focus survey, over half their time52%is swallowed up by unplanned activities. Whether its customer feedback, analytics dashboards, or training in decision frameworks, make sure they have what they need to succeed.

Data Visualization 91

Data Visualization Product Management Product Manager Reporting Tools 91

Alchemer Mobile

NOVEMBER 8, 2022

Response targeting can also be utilized by marketing teams to present higher converting offers to customers based on previously indicated preferences, while research teams can easily re-target past survey participants for follow-up questioning to deliver actionable findings faster. Modernized, WCAG-Compliant Interactions. Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

NOVEMBER 29, 2024

Other analytics features, like funnels , custom dashboards, page flow analytics, segmentation, or trends, are available as add-ons. Custom dashboards. To track user sentiment and get to the heart of their needs and wants, you can run in-app surveys. Fullstory pricing. Trends and Retention Analysis. Autocapture. Segmentation.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

JUNE 4, 2019

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. In-app mobile surveys: There was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. Example of a Userpilot dashboard showing free trial to paid user conversion rate.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 30, 2025

Lightweight user surveys embedded in guides. Dashboards. You can track key metrics on mobile engagement with custom dashboards. Capture customer loyalty sentiment Pendo Mobile allows you to measure customer sentiment through Net Promoter Score (NPS) surveys. You cant create open-ended or multi-question surveys.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

UX Planet

MARCH 4, 2025

Image by staffingsolutionsenterprises NPS survey example byLoom. NPS survey dashboard in UsrGuiding tool. As a result, the team will use tricks to pressure customers to give high scoresfor example, by sending an NPS survey only to customers who will likely give a rating (i.e., How NPS is calculated.

Data Visualization 72

Data Visualization UX User Testing Customer Experience 72

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

JANUARY 22, 2025

Chargebee dashboard for tracking customer behavior (and measuring retention). Help me shape it by filling out this quick survey! These platforms allow you to track active subscriptions, cancellations / churned customers, and new sign-ups. New course alert!

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. Userpilot is an all-in-one platform for web and mobile engagement Userpilot brings together product tours, in-app guidance, surveys, push notifications, and product analytics in one tool.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66

Userpilot

OCTOBER 28, 2024

Use welcome surveys to identify users’ jobs to be done and use cases. This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. The best way to do this is via segmentation.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. There are several in-app solutions to choose from, but we recommend in-app messaging and/or market research surveys. DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Sachin Rekhi

FEBRUARY 16, 2020

Execution: Metrics Dashboards. The best product managers look at a consistent set of metric dashboards on a daily and weekly basis to keep an active pulse on the product, but also to build their intuition for the natural ebbs and flows of their product metrics.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

JANUARY 24, 2024

The pros and cons of UserInterviews The process of connecting with potential interviewees was relatively simple and straightforward, according to Ellen: “We built a survey, put a project on there, opened it up, and got three people to talk to and understand a bit more about the space.” Click the image to see a larger version.

Research Software 260

Research Software Feedback Software User Testing Customer Experience 260

Userpilot

JUNE 2, 2024

Comprehensive in-app survey options and analytics. Advanced survey tools for gathering customer feedback across channels. No-code tool for event tracking, reports, and custom dashboards. Behavioral data analysis with an interactive dashboard. Conduct in-app customer feedback surveys to gather insights about your product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

JUNE 1, 2021

Here are some of the most most urgent challenges we’ve identified from Forrester’s survey of over 500 global customer support decision makers – and what you need to do about them to stay competitive. Look for something with customizable, visual dashboards that allow you to create custom reports. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 5, 2025

Features and functionality Offers a wide range of features, including interactive walkthroughs, checklists, in-app surveys, and feedback forms, all designed to drive product adoption and gather user insights. Analytics dashboard in Userpilot. Dashboard widgets: This feature is a vital part of Pendos analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Alchemer Mobile

SEPTEMBER 6, 2023

Reorder Survey Questions When building your survey, you can now reorder questions to easily design more effective surveys. Learn how to reorder survey questions from our Help documentation. Single Sign-On (SSO) Now Available Enhance your organization’s security by using SAML 2.0

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Data Visualization Dashboard Product Research Document 113