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A Leader's Guide to Metrics Reviews

Sachin Rekhi

One practice that both companies established was weekly executive-level metrics reviews. I've come to believe that establishing such a metrics review meeting is critical for developing an effective data-driven culture and I wanted to share some of the best practices around doing so. Why metrics reviews matter.

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12 Best NPS Software and Survey Tools to Consider

Userpilot

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends.

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Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom, Inc.

Our new suggested topics feature is a game-changer for busy support teams who need a way to get ahead of emerging trends or blind spots in their support coverage. Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. Create detailed new dashboards with custom reports.

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Research critical vulnerabilities with the Leo CVE Dashboard

Roy Madden

The Leo CVE Dashboard gives you at-a-glance visibility into relevant trending vulnerabilities, and you can use Leo to focus any of your feeds for faster insight into risks impacting your business’s software, hardware, and application stack. The Leo CVE Dashboard: a complete CVE overview in a glimpse.

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Customer Sentiment Dashboard: Definition & Examples

Userpilot

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

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Saas Startups: An Upward Trend Booming in The Future

The Product Coalition

Explore the upward trends to know more. Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. What Is Saas? — Brief

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13 Best Customer Tracking Software Options for Your Product

Userpilot

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.