Building a resilient system: Our journey to observability at Intercom
Intercom, Inc.
JULY 14, 2022
That requires a strong culture of observability across our teams and systems. We operate a socio-technical system, and its ability to recover when faced with adversity is called resilience. One of the crucial components of resilience is observability, the steps we take to enable humans to “look” inside the systems they run.
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