Intercom, Inc.

JUNE 8, 2022

All too often it’s the latter, because they weren’t built to provide a delightful experience. Expectations around user experience are higher than ever – therefore we need fast and impactful tools. We believe that in the future, the experience of the tools we use at work will be indistinguishable from our personal life.

Customer Experience 229

Customer Experience Dashboard Naming Events 229

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

AUGUST 10, 2022

You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. You can collect consumer insights by gathering passive and active user feedback. How do different user cohorts contribute to revenue? How to gather customer insights and improve user experience?

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

This data makes it easier to optimize product features and improve them to better the user experience. Ultimately, growth engineering enables SaaS companies to iterate quickly, experiment with possible new solutions, and implement major or minor user experience improvements. Growth hacking vs. growth engineering.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

DECEMBER 7, 2022

You can also use them to collect qualitative data , just like in user interviews. Feature flagging is a practice of disabling UI elements to see how they impact user experience. Userpilot allows you to track product usage, visualize feature engagement with heatmaps and collect user data. User interviews.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

OCTOBER 28, 2024

For example, let’s say a $100k ARR company (enterprise subscriber) reports their custom SSO integration is failing, a $10k ARR company reports dashboard loading slowly, and a $1k ARR company reports an issue with a new feature. They started with Pendo , a big-name product management and digital adoption tool. Pretty cool, right?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms. Mobile reporting, visualization, analysis.

Embedded Analytics 66

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 66

The Product Coalition

JUNE 3, 2021

Dashboards of user behavior summarizing trends. It’s literally in the damn name! Usage dashboards are maps that influence what we measure but also how we iterate. We’ve all seen the over-excited PM with his vanity metrics dashboard. What are common Product Management Maps? Your executive team’s desired roadmap.

Feedback Software 178

Feedback Software Data Visualization Research Software User Testing 178

Indicative

JANUARY 6, 2021

We released a complete overhaul of our user experience with a focus on fresh design and improved usability. After… Last month we released features to enable Owners and Admins to edit metadata, configure project-level settings, track monthly event usage, and build confidence in user aliasing. . Happy New Year!

Data Visualization 116

Data Visualization Customer Experience User Testing Customer Feedback 116

The Product Coalition

JULY 13, 2022

They combine quantitative and qualitative data to help businesses understand the big picture of their user experience. As the name implies, FullStory auto logs all aspects of users’ interactions such as scroll, swipe, click, and pageview. The dashboard’s widget wizard contains a library of pre-configured dashboards.

Data Visualization 131

Data Visualization Analytic Tools Feedback Software Reporting Tools 131

Userpilot

MAY 20, 2024

Regularly collect and act on customer feedback to improve the user experience. Create a customer retention analytics dashboard to measure success across key metrics. If I had to name one thing that makes onboarding exceptional, it’s personalization. The result? All of which are essential for customer retention.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Crafty CTO

JUNE 9, 2024

That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs. The non-profit’s primary user-facing (farmer-facing!) The majority of their team are data scientists.

Data Visualization 52

Data Visualization Dashboard Framework Reporting Tools 52

ProductPlan

FEBRUARY 22, 2023

The internal pressure to deliver faster and more frequently often leaves product teams feeling like they have to slim down the scope of a feature, change the architecture, or make design decisions, all in the name of expediency. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

The Product Coalition

MARCH 15, 2023

From an onboarding perspective, this metric gives you a sense of how well your onboarding process shows users the value of your product. Completion rate Measures the percentage of users in an onboarding cohort who completed your process. UXCam automatically captures screen names, making it faster for you to access data.

Onboarding KPIs 144

Onboarding KPIs Analytic Tools Research Software Data Visualization 144

UX Planet

JANUARY 16, 2024

Where to do user journey map in UX process Discovery and Research Phase: Objective: Understand user needs, pain points, and behaviors. User Journey Map Role: Initial user journey maps can be created to outline existing user experiences and identify areas that need improvement.

Data Visualization 96

Data Visualization User Testing Customer Feedback Customer Experience 96

Reveal

JANUARY 20, 2025

Unlike standalone BI solutions, embedded analytics allows users to access insights in context without switching between platforms. Streamlined Workflows: Users can analyze data and take action within a single application. Improved User Experience: Context-aware insights reduce friction and enhance decision-making.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Customer Feedback 52

Intercom, Inc.

DECEMBER 12, 2018

We’ve held close to 100 webinars with Zoom and the user experience for the business (it hooks into your CRM very nicely) and for participants (the video quality is unparalleled) is next level. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

OCTOBER 31, 2024

Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? Lookback Type : User testing tool.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 29, 2024

Userpilot offers a more intuitive user experience and greater value for money than Pendo. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required Challenge: Extracting value from Pendo Cuvama faced a few challenges when using Pendo for its onboarding and analytics needs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

MARCH 7, 2024

UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Social media analytics tools, as the name implies, often offer social media management , and platform-specific analytics like Twitter analytics, Instagram insights, or other social platforms.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

MAY 22, 2023

When tracking user behavior on different platforms, it’s important to be consistent. For example, all names referring to the same event should be exact regardless of the platform. Heatmaps are a quick way to visualize user engagement with the features and elements of the UI. Features & Events dashboard in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Reveal

NOVEMBER 1, 2023

Enhanced User Experience A well-designed custom visualization allows users to interact with the data more effectively, gaining deeper insights and a better understanding of the underlying information. With our innovative addition to the platform, you can now take control of the chart types available within your dashboards.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Reporting Tools 98

Userpilot

SEPTEMBER 1, 2024

Acquisition reports : As the name suggests, these reports show how users find your website (e.g., Dashboards : These are customizable visual displays that provide a quick overview of your website’s performance. The lack of actionable insights makes it difficult to make use of data and improve user experience.

Data Visualization 102

Data Visualization Analytic Tools Research Software Reporting Tools 102

Userpilot

AUGUST 27, 2024

Some potential use cases include: Session recordings : Heap even enables you to link captured events to session recordings to help you understand why users take certain actions. User segmentation : Segment users based on their in-app behaviors and attributes to help personalize user experiences for each group.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

AUGUST 19, 2024

When analyzing event data , PostHog allows you to filter the autocaptured events based on the HTML element’s tag name, text content, href target, or CSS selector. You can also use PostHog’s query language, HogQL, to understand the sequence of user activity. Ready to take your product analytics to the next level?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

APRIL 13, 2022

UX click tracking helps you understand how users engage with your web app — what UX elements they find enticing, what part of a feature seems challenging to interact with, etc. In a nutshell, UX analytics gives you data on user experience to recognize obstacles in the user flow and fix them. Go to the Userpilot dashboard.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

UX Planet

FEBRUARY 6, 2025

This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. As the name suggests, it is used to create a little happiness boost in the brain using bright colors, playful shapes and patterns that evokes a sense of energy and excitement.

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Use predictive analytics on user data to forecast churn. Monitor with a churn prevention dashboard to improve retention. Cuvama used Userpilot for path analysis to find and fix user-specific errors.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

eG Innovations

JULY 2, 2021

eG Enterprise for Citrix VAD is licensed by server host or by named or concurrent user (that’s real and active users, not the list in your Active Directory). The concurrent user model works well for organizations with shift patterns, e.g. call centers. link] covers most of the FAQs about our licensing policy.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

MAY 30, 2024

The Aha moment is the moment when the user experiences the product or feature value for the first time. It is a pivotal moment in the customer journey because it helps users understand how the product can help them achieve their goals. This means you have to analyze the behavior of different user segments separately.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

MARCH 5, 2025

But as you know, session replays are not just for fixing bugs, they are also used by product and customer success teams to understand user behavior, identify reasons behind friction, and optimize the user experience. Some filters include: User identification. In our opinion, not quite! Session metadata. Session activity.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Feedback Software 52

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Spend less time aggregating KPIs by getting the most out of your Indicative dashboards. Dashboards. Here are four quick tips to customize your dashboards experience. You can get to dashboards from the Dashboards tab on the left side of the Indicative app.

Data Visualization 40

Data Visualization Dashboard Analytic Tools User Testing 40

Userpilot

JULY 23, 2024

Some of its key features include: Custom dashboards : You can effortlessly create custom dashboards to track metrics relating to your in-app product marketing campaigns, such as feature adoption rates , activation rates , upsell rates, etc. Track product growth metrics with a custom Userpilot dashboard. The MailChimp Dashboard.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

The Product Coalition

JANUARY 6, 2023

Mobile app tracking is the process of capturing data points across user activities in a mobile application with the aim to uncover the insight needed to improve the overall user experience. Understand the difference in the user journey between one-time and returning users.

Analytic Tools 139

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 139

Userpilot

OCTOBER 15, 2023

Main product analytics metrics to monitor include activation rate, product adoption rate , user engagement rate , customer retention rate , and customer lifetime value. When choosing an analytics tool, look out for real-time data reporting, intuitive UI, custom dashboards, integrations with other tools, and flexible pricing plans.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105