Intercom, Inc.

APRIL 13, 2021

You can watch a video of that talk below, or read on to learn how we built our Elasticsearch cloud on AWS. In Intercom, we were forced to answer these questions as we built out our search functionalities and embraced Elasticsearch. This post is a version of a talk I gave at Elastic Community Conference recently. Core part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Coalition

DECEMBER 23, 2021

Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. Inefficient dashboard configuration Traders often leverage dashboards to monitor data from personal accounts, control transactions and contracts, follow the latest currency market trends and shifts.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. Alternatives: GoToMeeting, WebEx, Blue Jeans.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

FEBRUARY 26, 2024

Looking for an effective in-app messaging tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Pendo The dashboard on Pendo. Additional reports: You get a built-in Product Engagement Score dashboard. Lack of templates: There arent many ready-to-use dashboards or templates to get started quickly. A/B and multivariate testing for optimizing user experiences.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. They might be: Your checkout. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. Create in-app messages with Userpilot code-free.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Intercom, Inc.

MAY 13, 2022

Customer relationship management dashboards that provide reporting functions. Contact centers might offer telephone-based support just like a call center does, but they may also provide other methods of communication, such as live chat messaging , email, text messaging, social media messaging, or video chat.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Experience 118

Intercom, Inc.

JULY 6, 2021

“Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically” Pam Dodrill explains how they use automation at Zapier to share critical info between shifts: “Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The easy way to think about it is thinking about what you see in caricatures on movies and stuff, like rooms full of dashboards and charts where people are making decisions.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

JULY 10, 2024

Nextiva brings additional features like voice and video calls to customer service to elevate user experience. It offers user segmentation , in-app messaging, event tracking, and analytics tools, among other things. Event dashboard in Userpilot. Dashboards in Userpilot. Message tracking on Podium.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Research Software 97

Userpilot

JUNE 10, 2024

Create a welcome series of in-app and email messages to greet users and kick off onboarding. Personalize the customer onboarding experience through tailored in-app messaging based on user behavior and survey responses. Create video tutorials catering to different learning styles that show how to use features. In-app guidance.

Onboarding KPIs 90

Onboarding KPIs User Testing Data Visualization Analytic Tools 90

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. It’s good to have a range of content like launch blogs and videos.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JULY 22, 2022

Userpilot makes the waiting time enjoyable with inspirational messages that keep users occupied. In-app videos are great for educating and engaging users to create a great product experience. Tolstoy interactive videos are great for onboarding and engaging users at the same time. Asana’s humorous error message.

Feedback Software 109

Feedback Software UX User Testing Embedded Analytics 109

Userpilot

JANUARY 3, 2022

Team communication tools: Slack and Zoom offer digital messaging and video conferencing platforms to keep everyone on your team in touch and up-to-date. Team communication tools: Keep everyone on your team in touch and up-to-date with digital chat and video conferencing tools. Userpilot’s growth insights dashboard.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

The Product Coalition

JULY 13, 2021

Configuring a flag from the push notification dashboard is pretty simple. A share button visible for video content types to make it easier for the user to share it. WhatsApp uses it for displaying messages and provides an option to reply as well. You can either have a different channel name or a key-value pair to differentiate.

Customer Experience 134

Customer Experience User Testing Advertising Differentiation 134

Userpilot

AUGUST 17, 2024

As a result, they only used a limited set of features like in-app messaging and NPS surveys, which didn’t justify the high price tag. They use it for in-app messaging, flow analytics, segmentation, and onboarding checklists. In fact, they used it for in-app messaging and NPS surveys only. And the latter was buggy. Segmentation.

Customer Experience 91

Customer Experience Analytic Tools Feedback Software User Testing 91

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create a customer retention analytics dashboard to measure success across key metrics. Create targetted in-app messaging In-app messages , delivered via modals, slideouts, or banners , serve multiple purposes.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 98

Indicative

OCTOBER 23, 2020

In the video below, you’ll see a snapshot within Indicative, that shows how creating a profile can change how likely a person is to convert by making an in-app purchase. In the video above, you’re seeing people navigate through event data. Business users can use these for different output visualizations and dashboards.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Intercom, Inc.

MAY 12, 2021

To enable teams to surface the right insights to power personalized support and engagement and be set up for success, we’ve launched a suite of new features to enhance messaging, reporting, analysis, and support automation within Intercom – all based on meaningful insights from you, our own customers.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Userpilot

SEPTEMBER 1, 2024

Its core features include: Event tracking : Go beyond pageviews and analyze user clicks, downloads, form submissions, video plays, etc. Dashboards : These are customizable visual displays that provide a quick overview of your website’s performance. Product usage dashboard in Userpilot. Event tracking in Google Analytics.

Data Visualization 78

Data Visualization Analytic Tools Research Software Reporting Tools 78

Userpilot

AUGUST 6, 2024

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Support users with valuable insights through self-service resources like video tutorials , FAQs, and how-to guides. Its purpose? To turn them into loyal customers.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Userpilot allows you to collect user feedback, analyze in-app user behavior, and drive engagement with targeted contextual in-app messages. Increased revenue : users who witness a good PX are more receptive to upsell messages. What are these?

Customer Experience 84

Customer Experience User Testing Analytic Tools Feedback Software 84

Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Feature & Events Dashboard in Userpilot. You can even create custom dashboards and track all relevant activation and adoption metrics and reports from one place.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools User Testing 90

Userpilot

JULY 31, 2023

SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. The relevant features include: Management dashboards. Trigger in-app messages to engage customers Another way to provide on-screen guidance and drive user action is through SmartTips and ShoutOuts. WalkMe visual designer. WalkMe analytics.

Data Visualization 86

Data Visualization Embedded Analytics Analytic Tools Feedback Software 86

Userpilot

OCTOBER 3, 2023

Canva personalizes user dashboards based on user responses to a welcome survey. Loom achieves revenue growth through contextual upsell messages. Canva personalizes the dashboard for their users based on their responses to the welcome survey. Canva prompts them to do so with contextual upsell messages. Book the demo!

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Experience 93

Userpilot

JULY 23, 2024

Some of its key features include: Custom dashboards : You can effortlessly create custom dashboards to track metrics relating to your in-app product marketing campaigns, such as feature adoption rates , activation rates , upsell rates, etc. Track product growth metrics with a custom Userpilot dashboard.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Reporting Tools 86

Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

MAY 16, 2023

Tracking and understanding value metrics helps you: Acquire new customers – you can adjust your marketing and sales messaging to highlight the right product features. For example, for a video editing tool, the value metrics could be the length of the videos you can edit, the number of templates, or the quality of the output video.

Feedback Software 93

Feedback Software Analytic Tools Onboarding KPIs User Testing 93

Userpilot

JANUARY 9, 2023

This is especially true when they’re used during signup to show dashboard screenshots, positioning messages, etc. But it can seem like something you can’t find a way around—particularly when your platform requires users to populate their dashboards themselves. Notice how warm and friendly the welcome message is.

Customer Experience 89

Customer Experience Analytic Tools Research Software Data Visualization 89

Userpilot

JANUARY 29, 2024

The first step to a successful onboarding process is a warm welcome message that puts new users at ease. Rather than send them away, use in-app messages to direct their attention to their verification. You can use video resources to streamline the different features of your SaaS application.

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

Userpilot

AUGUST 18, 2022

More businesses are making visual content, especially video a top priority. Take Tolstoys interactive and personalized video onboarding for example. A frictionless signup flow makes it fast and easy for users to jump straight into the product dashboard. Asana’s funny error message. Customers expect instant fixes.

Feedback Software 94

Feedback Software Data Visualization Embedded Analytics User Testing 94

Indicative

OCTOBER 8, 2020

billion video gamers around the world — and 16% of U.S. The video game industry is evolving at a rapid pace, which puts pressure on gaming companies to perform. One of the most impactful steps that your company can take is to create a shared dashboard that connects employees across your organization to a single source of truth.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

MAY 29, 2024

This included a checklist to guide users, how-to videos, case studies, a feedback survey, and more. Through this analysis, she discovered that some customers were encountering an error message. Monitor and visualize important metrics and reports on analytics dashboards. Use premade dashboards or create a custom one from scratch.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Experience 88

Userpilot

JULY 29, 2024

Whether it’s customizing workflows, dashboards, or reports, the ability to tailor the tool to fit your product development process can significantly enhance your efficiency and effectiveness. Analytics dashboard : The analytics dashboard provides a comprehensive overview of all important metrics in one place.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91