Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 96

Analytic Tools Feedback Software UX Data Visualization 96

Intercom, Inc.

DECEMBER 10, 2021

What to do: Communicate proactively and set expectations using targeted messages. 6 tips for creating a great customer support experience during the holidays. Monitor your most important metrics in one place with our new real-time dashboard. Read more: What is proactive support? The support leader’s guide to proactive support.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

ProductPlan

OCTOBER 6, 2022

So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. Bonus Tip: When a customer shows up late to a meeting (happens all the time, right?) I looked to product marketing to craft a message and test it with our customers before enabling our customer-facing teams.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

FEBRUARY 20, 2023

In this article, we consider what makes the customer onboarding process important and go over 15 tips to help you nail your onboarding. This way, you avoid overloading the onboarding process without losing the message. Immediately after signup, your Loom dashboard is populated by videos from Loom. Userpilot dashboard.

Analytic Tools 84

Analytic Tools Data Visualization Customer Feedback Feedback Software 84

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. You know live chat is important.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

JANUARY 16, 2024

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! But this goes beyond being friendly and polite.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

MARCH 9, 2023

Actionable tips to reduce customer attrition and increase loyalty Now let’s take a look at the 10 strategies you can apply to decrease customer attrition and improve customer retention and loyalty. For example, you get NPS feedback statistics on your NPS dashboard and use response tagging to pinpoint customer grievances.

User Testing 95

User Testing Customer Experience Feedback Software Customer Feedback 95

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software User Testing 76

Userpilot

AUGUST 17, 2024

Trigger personalized in-app messages. Product usage dashboard in Userpilot. For example, after launching a new analytics dashboard in your app, you can use click tracking tools to monitor how often users access the dashboard’s various components. Monitor a conversion path. Identify drop-off points during onboarding.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Customer Feedback 102

Userpilot

JULY 20, 2021

You’ll know what you need to tweak, like: Product messaging. Now let's look at eight of the most effective tips you can implement in your SaaS to increase user engagement in-app: #1 tip to increase user engagement: Make your signup flow frictionless. Sales approach. Customer satisfaction efforts. Customer engagement score.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 21, 2023

To evaluate your in-app messages, use flow analytics. You can reach out to them with an in-app message and invite them to take part in the test. In-app messages are great for reaching active users, and emails can help you reach the inactive ones. If users haven’t seen the messages, target them with more.

Product launches 85

Product launches User Testing Product Research Analytic Tools 85

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Intercom, Inc.

APRIL 13, 2022

Below, we’ll explore the key trends and share tips on where to invest your resources. Tips for making the most of your data. Support metrics on their own are just numbers on a dashboard. Tips for maintaining (and even enhancing) quality support at scale. Tips for optimizing proactive and self-serve support.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Contextual onboarding messages are an excellent tool for the job! Upsell message built in Userpilot. Userpilot onboarding flow builder.

Analytic Tools 82

Analytic Tools Feedback Software Product Research Data Visualization 82

Roy Madden

JUNE 17, 2021

Tips & Tricks. You can also share this focused risk intelligence with industry peer groups like Information Sharing and Analysis Centers (ISACs) or team members using email, messaging applications, and the Feedly API. Creating dashboards around the threat intelligence you need. Start 30 day trial.

Research Software 103

Research Software Data Visualization Artificial Inteligence User Testing 103

Product Talk

SEPTEMBER 4, 2024

Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. Our application consists of dashboards with data, and the filter experience is crucial. Everyone always had to be up to date, every challenge was always welcomed and encouraged. Every product trio is unique.

Product Research 216

Product Research Onboarding KPIs CTO Coach Research Software 216

Userpilot

DECEMBER 18, 2024

Remember (tip number 1) – your analysis should always follow your goal. That might sound like a generic tip, but I find that it warrants emphasis. Next, we can move on to the more creative tips to help guide your UX analysis : Ask “So what?” Suppose you’re having a problem with user activation.

Data Visualization 88

Data Visualization Analytic Tools Research Software User Testing 88

Userpilot

FEBRUARY 6, 2020

When you first log in to Platformly, you’re greeted with an empty dashboard. This empty state is designed to drive you towards creating your first dashboard. Here you can see a button that says “Dashboard Walkthrough”. Clicking the walkthrough CTA on this dashboard page triggers this modal to appear.

Dashboard 91

Dashboard UX Education Messaging 91

Userpilot

APRIL 7, 2022

A welcome page has two critical aims: to relay a welcome message which shows users they are using the right product and to boost engagement (and therefore product activation ). There are three things to think about that help get your welcome message across: not leaving any of the empty states ’empty’ (i.e.

Customer Experience 96

Customer Experience Data Visualization User Testing Product Research 96

Gainsight

MARCH 31, 2020

Your customers also need to hear from you and they need to hear clear and consistent messages—they are under stress, and a poor or confusing experience is totally unacceptable. For Managers of CS teams, create a dashboard of types of risks and if updates are being made to the risks as per the desired cadence.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Indicative

OCTOBER 8, 2020

By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . One of the most impactful steps that your company can take is to create a shared dashboard that connects employees across your organization to a single source of truth.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

JUNE 12, 2023

Use a range of different in-app messages to educate users about new features. Pro tip: apply prioritization techniques and frameworks to rank problems to solve, not solutions. Use in-app guidance to educate existing users about a new feature In-app messages are particularly effective for educating active users about new features.

Onboarding KPIs 17

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 17

Lenny Rachitsky

MARCH 5, 2024

” Rajiv went further and shared a few bonus pro tips that we’ve integrated throughout the post. Especially if you’re looking for a sustained increase in signups or launching your product for the first time, paid ad campaigns are often a more efficient way to test initial messaging or scale your marketing efforts sustainably.

Startups 131

Startups Feedback Software Onboarding KPIs Customer Experience 131

UX Studio

APRIL 11, 2024

AI design tools cannot consider deeper context For now, AI design tools mostly react to prompts that provide details about the style, device, and specific features within an app, such as a dashboard. We tried testing some of these at different times and with different prompts, but we kept getting an error message straight away.

Research Software 78

Research Software Feedback Software Customer Feedback User Testing 78

Usersnap

JULY 27, 2020

Treat them like messages and conversations. For example, Usersnap’s integration with Slack allows each feedback item to appear in a group channel or as a direct message the instant a customer sends it in. The message can be customized to include the fields you need, such as the URL, screenshot, sender email, sender’s location… etc.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

AUGUST 6, 2024

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Improve customer relationships by building an online community where users can share tips, experiences, and resources. Its purpose? To turn them into loyal customers.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JUNE 10, 2024

Create a welcome series of in-app and email messages to greet users and kick off onboarding. Personalize the customer onboarding experience through tailored in-app messaging based on user behavior and survey responses. Create analytics dashboards tracking key onboarding metrics like activation and adoption rates.

Onboarding KPIs 90

Onboarding KPIs User Testing Data Visualization Analytic Tools 90

Userpilot

JULY 31, 2023

SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. The relevant features include: Management dashboards. They are basically interactive product tours made up of ‘tip balloons’ that provide users with step-by-step guidance. All the data can be visualized in custom reports and dashboards.

Data Visualization 86

Data Visualization Embedded Analytics Analytic Tools Feedback Software 86

Userpilot

OCTOBER 13, 2021

Getting a user's attention can be tricky but what if there was a surefire way to get your message across? In this article, I'll go over some UI modal examples so you can get some handy tips on: How to make announcement modals less disruptive. Adjust the timing of when in-app messages are triggered to help them perform.

Feedback Software 90

Feedback Software User Testing Reporting Tools Customer Experience 90

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment. Reporting and dashboards.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

APRIL 14, 2022

Airtable uses a welcome message modal to greet users to the product: you can create and customize a flow in Userpilot to craft an engaging slideout of your own. The menu on the dashboard opens up and moves along as a user progresses with onboarding. Airtable mixes a slideout and a hotspot with the interactive dashboard.

Customer Experience 93

Customer Experience Analytic Tools Customer Feedback Data Visualization 93