Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

JUNE 4, 2019

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Sachin Rekhi

FEBRUARY 16, 2020

These were painstakingly thorough with tables full of dialog copy, error messages, and more. Instead of detailing dialog copy and error messages, the designer would take a first stab at them, the product manager would suggest updates during the design reviews, and the copywriter would review and finalize it.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Product Research 90

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. While the National Retail Federation predicts holiday spending in 2021 will be the highest on record, 77% of shoppers surveyed worry they’ll have issues buying gifts online this year. What to do: Communicate proactively and set expectations using targeted messages.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Alchemer Mobile

NOVEMBER 22, 2024

Use traditional surveys distributed across multiple channels to gather valuable insights. Alchemer’s Survey and Digital solutions enable you to engage with customers at the moments that matter. Prior survey or prompt interactions – Target customers based on their past engagement with surveys or prompts.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Alchemer Mobile

NOVEMBER 14, 2023

Learn more Tailor digital surveys with skip logic We’ve added skip logic to mobile and web surveys. Now, you can add conditional questions that streamline survey taking and improve your data quality. Then, you could target a Note or a Survey only to customers with a specific rewards club status.

Data Visualization 130

Data Visualization Reporting Tools Product Research Customer Experience 130

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. Create in-app messages with Userpilot code-free.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Leverage c hurn surveys to understand cancellation reasons and improve retention. Create a customer retention analytics dashboard to measure success across key metrics. Want to see a good example of how to do it?

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 91

Userpilot

JULY 10, 2024

Survicate helps you conduct numerous types of surveys across multiple channels to collect feedback at scale. It offers user segmentation , in-app messaging, event tracking, and analytics tools, among other things. Event dashboard in Userpilot. Dashboards in Userpilot. Dashboards in Userpilot.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

Intercom, Inc.

JULY 6, 2021

According to our survey on multilingual customer support , 29% of businesses say they’ve lost customers because they don’t offer multilingual support, while 70% of end users say they feel more loyal to companies that provide support in their native language. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

JUNE 2, 2024

Comprehensive in-app survey options and analytics. Advanced survey tools for gathering customer feedback across channels. No-code tool for event tracking, reports, and custom dashboards. Behavioral data analysis with an interactive dashboard. Conduct in-app customer feedback surveys to gather insights about your product.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

MAY 7, 2024

You can split-test flows, surveys, or experiences, iterate on the best-performing variants, and optimize based on user behavior analytics. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Userpilot survey template library. Userpilot UI patterns.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

MAY 23, 2024

Userpilot offers 4 predesigned analytics dashboards for tracking important metrics in one place: Product Usage , New Users Activation , Core Feature Engagement, and User Retention dashboard. You can also create custom dashboards with up to 30 reports. These could be existing or new reports. What’s the milestone?

Data Visualization 90

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 90

Userpilot

FEBRUARY 28, 2024

Just like secondary onboarding, upsell messages are best triggered contextually when users a ready to upgrade. For instance, if you’ve just introduced a new feature, like our new Dashboards , but users are struggling to activate it, you can create a walkthrough guiding users through its functionality. How can you avoid it?

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Research Software 80

Userpilot

MARCH 25, 2024

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) There are many different ways to get this data, including: Collect direct customer feedback with in-app surveys One way to determine what customers feel about your brand is to ask them directly.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Reporting Tools 83

Userpilot

AUGUST 30, 2024

Here are some popular methods for direct data capture: Collect direct user data with feedback surveys. Customer survey responses. Collect user feedback data with surveys Surveys are a direct line of communication with your users that allows you to gather quantitative and qualitative data.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Embedded Analytics 88

Userpilot

MARCH 7, 2024

User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place. Core feature engagement dashboard in Userpilot.

Analytic Tools 86

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 86

Userpilot

JULY 31, 2023

SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe Surveys allow you to collect customer feedback , including NPS data. The relevant features include: Management dashboards. It relies on some of the features used for employee onboarding as well as dedicated features like NPS surveys.

Data Visualization 79

Data Visualization Embedded Analytics Analytic Tools Feedback Software 79

Alchemer Mobile

MAY 7, 2020

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

SEPTEMBER 30, 2024

Solution : They used Userpilot's in-app surveys for feedback collection and beta tester recruitment, implemented in-app messaging for feature announcements , and leveraged product analytics to monitor performance and guide redesign decisions. Userpilot surveys help us to quickly collect some users. It's kinda tedious.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

JUNE 2, 2024

Userpilot lets you collect customer data in the form of event tracking, feature tags, and surveys. These include in-app activity , purchase history, customer feedback from surveys, customer service interactions, and social media engagement. Also, you get custom dashboards to view these reports and filter the data.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

MAY 20, 2024

In-app surveys , in particular NPS , help you find users who are ready to promote your product. Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages.

Analytic Tools 89

Analytic Tools Feedback Software Customer Feedback Customer Experience 89

Userpilot

APRIL 30, 2024

HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

Userpilot

AUGUST 22, 2024

Here are 6 cloud-based solutions you should explore instead of LogRocket: Userpilot offers advanced user feedback collection , customizable surveys, low-code/no-code analytics, and user engagement tools like in-app messaging. LogRocket’s main dashboard. Mixpanel’s main dashboard. When do you need a LogRocket alternative?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

SEPTEMBER 11, 2023

Ideas from feature request surveys for developing product roadmap. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. After segmenting, you can then trigger in-app upgrade messages tailored to each user’s current journey, ensuring relevance and context.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Feedback 86

Userpilot

DECEMBER 12, 2022

You can also group individual actions into Custom Events and track them as one in the Features & Events dashboard. Userpilot enables teams to analyze data from user surveys. In the case of the NPS surveys , you can tag and group also the qualitative answers. Userpilot analytics: Goals dashboard. Heatmaps analytics.

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback User Testing 89

Userpilot

MAY 13, 2024

Whether you want to drive user engagement with in-app experiences or collect feedback through in-app surveys, you can do it with Userpilot. When it comes to marketing analytics, the following features are useful: Dashboards – You can create custom analytics dashboards using templates or build them from scratch.

Analytic Tools 81

Analytic Tools Data Visualization Feedback Software Reporting Tools 81

Userpilot

JUNE 10, 2024

Create a welcome series of in-app and email messages to greet users and kick off onboarding. Use empty states to provide guidance , e.g., with tutorials or a welcome survey. Personalize the customer onboarding experience through tailored in-app messaging based on user behavior and survey responses. In-app guidance.

Onboarding KPIs 83

Onboarding KPIs User Testing Data Visualization Analytic Tools 83

Userpilot

AUGUST 17, 2024

Trigger personalized in-app messages. Product usage dashboard in Userpilot. For example, after launching a new analytics dashboard in your app, you can use click tracking tools to monitor how often users access the dashboard’s various components. Monitor a conversion path. Identify drop-off points during onboarding.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

DECEMBER 18, 2024

Qualitative data collection methods Open-ended surveys : Collect user feedback through questions requiring elaborate answers about a context. For example, welcome surveys for gathering information on user JTBD. For instance, surveys may seem like an easy-to-execute option. It’s the same issue if you lack a survey strategy.

Data Visualization 66

Data Visualization Analytic Tools Research Software User Testing 66

Userpilot

MAY 22, 2024

Typeform offers engaging, interactive survey tools that make collecting user feedback conversational and enjoyable. Slack is a leading communication platform that facilitates team collaboration through real-time messaging, file sharing, and integrations to enhance productivity. Selecting user survey templates in Userpilot.

Research Software 87

Research Software Data Visualization User Testing Analytic Tools 87