Alchemer Mobile

NOVEMBER 22, 2024

In-app customer interactions Show a Love Dialog to gauge customer sentiment and determine follow-up actions Start a conversation in the Message Center based on a customer’s response to the Love Dialog or from a button in a Prompt Use an in-app icon to start a conversation in the Message Center Assign messages to team members to ensure follow-up (..)

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 14, 2024

Well, you can easily track the metrics from one of Userpilot’s analytics dashboards. There’s a ready-to-use Expansion Revenue & Upgrades dashboard, and you can create custom ones, too. Expansion Revenue & Upgrades dashboard in Userpilot. That’s a lot to keep a pulse on, isn’t it?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

DECEMBER 18, 2024

Dashboard : Customize the analytics dashboard or choose from pre-built ones to easily visualize and compare key metrics over time. Userpilot’s customizable analytics dashboards make metric tracking easier, enabling teams to track changes in performance, user behavior, and engagement at a glance.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Alchemer Mobile

NOVEMBER 8, 2022

Response Targeting enables you to close the feedback loop at scale, accomplished entirely from within the Apptentive dashboard. also comes with new default UI styles for all consumer-facing Apptentive interactions, including the Love Dialog, Surveys, Notes , and Message Center. Modernized, WCAG-Compliant Interactions. Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

UX Planet

JANUARY 22, 2025

Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. The user journey-from the first login screen to the advanced investment dashboard-must reflect the institutions identity. A modern digital financial brand isnt just about colors, logos and fonts.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Sachin Rekhi

FEBRUARY 16, 2020

These were painstakingly thorough with tables full of dialog copy, error messages, and more. Instead of detailing dialog copy and error messages, the designer would take a first stab at them, the product manager would suggest updates during the design reviews, and the copywriter would review and finalize it.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

JULY 14, 2022

A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. A typical operational dashboard we used before doubling down on traces. Tailoring our message helped to lock in support. We added a custom bot reaction to a “show me web performance” message.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 263

Research Software Feedback Software User Testing Customer Experience 263

Userpilot

MARCH 30, 2025

Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. Dashboards. You can track key metrics on mobile engagement with custom dashboards. Custom dashboards and reports.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Improve your outbound messages with new message versioning.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. For example, if you take the in-app route, try Userpilot to trigger in-app messages inviting users who match the criteria to participate in a user interview. Survey results dashboard in SurveyMonkey. Dashboard example in Hotjar.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

JUNE 4, 2019

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. With all your data in one dashboard, you can measure whats working and where to improve, without relying on third-party analytics or custom event tracking setups.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66

Intercom, Inc.

AUGUST 18, 2021

As with the mechanics, there are plenty of small differences in design of your survey message that can have a huge impact on outcome. Most NPS commentators advise companies to send the survey from a real person, and this mirrors Intercom’s own ethos that personal messaging helps build relationships. Consider your follow-up message.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

JUNE 13, 2022

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code! Learn how to get started in this help centre article.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. Best practices to avoid spamming and build real value with every message. Analytics and performance tracking. Cross-platform support.

Analytic Tools 66

Analytic Tools Data Visualization Onboarding KPIs User Testing 66

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

The Product Coalition

DECEMBER 23, 2021

Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. Inefficient dashboard configuration Traders often leverage dashboards to monitor data from personal accounts, control transactions and contracts, follow the latest currency market trends and shifts.

Weak Development Team 185

Weak Development Team UX User Testing Technical Review 185

Intercom, Inc.

SEPTEMBER 10, 2020

I think that’s message-market fit. For example, Slack might measure this as 75% of customers sending 2,000 team messages within 30 days, or for Dropbox it could be 85% of customers backing up their files within one hour. Mark couldn’t disagree more: . “I I just don’t think sales have anything to do with product-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Intercom, Inc.

DECEMBER 10, 2021

What to do: Communicate proactively and set expectations using targeted messages. Monitor your most important metrics in one place with our new real-time dashboard. Now, not only can each rep handle more conversations, they’re also able to get ahead of known issues by using proactive, targeted messages to provide proactive support.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

APRIL 16, 2025

Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues. In other words, you resolve issues faster.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. Example of a Userpilot dashboard showing free trial to paid user conversion rate.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. These are deep, powerful features that significantly uplevel the Intercom experience across the Inbox, Messenger, Reporting, and more.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Userpilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Analytics dashboard in Userpilot. Dashboard widgets: This feature is a vital part of Pendos analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Intercom, Inc.

FEBRUARY 2, 2022

Depending on the output, the trailer can appear in different formats – from a one-page project overview to highlight reels, a dashboard, or designs. Welcome feedback and gather perspectives from the audience, whether through a form, a listening tour, or direct messages. Screening: Share early and often.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

Userpilot

AUGUST 8, 2024

Results : With Userpilot, Talana improved customer engagement, in-app messaging , and customer support. Userpilot is a no-code platform that allows you to create onboarding experiences and communicate with users via in-app messages. of Talana’s users engaged with its modals/banners/pop-up messages, and 31% engaged with its tooltips.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. For example, let’s say a $100k ARR company (enterprise subscriber) reports their custom SSO integration is failing, a $10k ARR company reports dashboard loading slowly, and a $1k ARR company reports an issue with a new feature. Effort required to resolve the issue.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Folding Burritos

FEBRUARY 22, 2016

I think a data visualization dashboard would be great as a first screen in the back-office.”. The original request was to ‘add a data visualization dashboard as a first screen on the product’. This will keep the person satisfied and at least send the message that ‘not everything goes.’. Why do you think that?

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322