Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. What are customers asking for in our support channels?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. ” “What are customers telling us?”

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 159

Data Visualization KPI Customer Experience User Testing 159

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. It can help you dig deeper into user behavior and understand what resonates with them. Also, you can make evidence-based decisions to improve user retention and engagement.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics? Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 127

Feedback Software Analytic Tools User Testing Data Visualization 127

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 114

Product Research User Testing Data Visualization Customer Feedback 114

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. Gross customer churn. New business KPIs.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. Identifying product and growth metrics that fit your business. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

AUGUST 26, 2022

It’s dozens of customer journeys, hundreds of processes in teams and subsystems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. The other one is to structure all processes so that the basic scheme can fit in your head.

Analytic Tools 127

Analytic Tools Research Software KPI Data Visualization 127

The Product Coalition

JULY 13, 2021

You do all this to make the tiny 256dp real estate in the user’s notification bar appealing. The users mercilessly swipe the notification away. Users receive a barrage of notifications every day. This, in turn, means that you have a few milliseconds to convince the user to click the notification. What happens next?

Customer Experience 142

Customer Experience User Testing Advertising Naming 142

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. To get resources, you need to justify the investment.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

ProductPlan

SEPTEMBER 17, 2019

Manage experiments: We all love A/B testing. Product ops can turn the business request to test something into an action plan for rapid experimentation. But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

Onboarding KPIs 129

Onboarding KPIs Analytic Tools Research Software Data Visualization 129

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications. What is a Product Analytics Tool?

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

AUGUST 30, 2021

Product analytics is user-centric data that reflects how your customers engage and interact with your product. A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics tools are a type of software that enables you to measure and visualize user data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. Which survey delivery method is best?

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 129

Product Research Customer Experience User Testing KPI 129

The Product Coalition

MARCH 17, 2020

For others, a successful launch means starting with a customer base of at least 100 users. As things shift from inner workings and move towards communication with customers, the main challenge for product managers becomes differentiating between routine daily tasks that move things forward and the ones that are hindering the project.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. Help you to understand WHY users behave in the way they do, enabling you to design better features in future. It’s that simple.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc.

KPI 97

KPI Data Visualization Workshop Analytic Tools 97

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. How much are my customers willing to pay?

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Then come up with explanatory hypotheses and test. Why you need dashboards for cohort analysis , funnel analysis and feature adoption. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Revulytics

SEPTEMBER 18, 2019

You’ll learn where analytics should and shouldn’t fit in your toolset, how to avoid common mistakes PMs make with analytics, and how to use quantitative and qualitative data symbiotically to serve customers and meet your KPIs. Why should product managers care about analytics, and where should it fit into?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Amplitude

JANUARY 8, 2021

“Do you have a test environment?”. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. We identify the user this way. Picking the wrong KPI is part of the process.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Amplitude

JANUARY 23, 2018

On solving customer’s problems… Good product teams are customer obsessed. They interact with their customers directly to get first hand feedback. They bring the voice of the user right into the heart of decision-making at every stage of the process. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? How to Improve User Retention?

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. There are a variety of KPIs for tracking product analytics. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Amplitude

MARCH 21, 2019

This takes a few different data sources to put the story together since predicting future customer expectations is difficult to do with one data source. How will adding new features/types of users impact the product? When running A/B tests ensure that your User Properties are set up to capture those who are in each of the test groups.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Amplitude

JANUARY 23, 2020

People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution. Describe something new you have learned about your customers in the last two months. Can an organization be customer-driven AND data-driven?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78