Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. NPS analysis is not a replacement for product strategy. The Origin of NPS. Margin of error with the NPS results depend on your sample size.

Product Research 129

Product Research Customer Experience User Testing KPI 129

Userpilot

JUNE 30, 2024

Here is a detailed breakdown responsibilities and duties of a product analyst: Carrying out adequate customer research and gathering data about the use to analyze customer behavior. Carrying out extensive market research to identify patterns and trends that serve as pointers for product strategies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Amplitude

JANUARY 23, 2018

PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). Good product teams have a clear intention behind the customer problems they are solving. Good product teams understand the value of focus.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). You can see some samples of the dashboard below: Unlocking Product Discovery.

Product Research 86

Product Research User Testing Data Visualization Customer Feedback 86

Userpilot

JANUARY 16, 2024

A darling for product managers, it allows you to focus on higher-level tasks like product strategy while handling repetitive tasks like: Benefits of ChatGPT for product managers. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

ChatGPT 84

ChatGPT Data Visualization Onboarding KPIs Research Software 84

Userpilot

JANUARY 16, 2023

Higher adoption rates mean new users are interacting with more features — thus increasing the value they’re getting out of your product and reducing the likeliness of churn. Feature adoption rates are a key metric to consider in your overall product strategy. Feature and event audit via Userpilot dashboard.

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

Birst BI

AUGUST 23, 2018

Any business user or analyst can report on this new metric through a report or dashboard. We are helping with the Birst Smart analytics initiative, which will serve automated insights on what is going wrong and why it’s going wrong for any customer-defined KPI. Mona Patel works in Birst’s Product Strategy team.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. There’s a biological reason we’re such a fan of dashboards and presentations that skip dense text in favor of compelling visuals.

Data Visualization 76

Data Visualization User Testing Customer Experience Customer Feedback 76

UX Studio

MARCH 11, 2024

What’s the sort of business indicator, what is the business KPI that affects? Do we have some, I don’t know, like a dashboard that That shows poor conversion rates, something like that. But the order in which you do it, I think is pretty important. And, understanding if I design this screen better, what does that mean?

User Testing 67

User Testing Research Software Feedback Software Data Visualization 67

Mixpanel

MAY 12, 2020

Neil recently sat down for an AMA session and spoke on a wide range of topics, from product strategy and process pipelines to team composition and building a great career, among many other things. How do you define your product strategy? We want everyone using Mixpanel to make decisions.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

Distilling knowledge from multiple disciplines, this AMA session from Rahilly helps turn amorphous concepts in product management into a tangible guide. How do you define your product strategy? Sometimes I think about democratizing data; one version of that is democratizing dashboards.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52