Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. The benefits of global customer support are clear, but the process of setting up global support operations is undeniably complex.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

OCTOBER 5, 2020

Identify key quality metrics and create dashboards to track real-time product health. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark. Create prioritization frameworks based on set criteria that aligns with the organization’s strategy.

Embedded Analytics 152

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 152

Userpilot

JULY 29, 2024

Whether it’s customizing workflows, dashboards, or reports, the ability to tailor the tool to fit your product development process can significantly enhance your efficiency and effectiveness. Analytics dashboard : The analytics dashboard provides a comprehensive overview of all important metrics in one place.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

APRIL 11, 2023

Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Create a knowledge base that combines different resource formats and helps users troubleshoot at any time. Your knowledge base should be easy to find and should be structured into modules or according to JTBDs for easy navigation.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization User Testing 89

Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

APRIL 21, 2024

Here’s what you should implement: Add different content types to your resource center The resource center serves as the knowledge base and go-to place where users can find helpful information about potential issues and how to navigate your brand or product. Knowledge base section that leads to further article categories.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Embedded Analytics 80

Userpilot

JUNE 5, 2024

It supports a help center and knowledge base, chatbots , and live chat. Create custom reports and dashboards. Recently, Userpilot launched custom dashboards so you can track all relevant metrics from one place without switching between tools and reports. Userpilot dashboard. HubSpot is a CRM platform.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Reporting Tools 84

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. User segmentation : Create user segments based on a user’s device type, survey responses, language, etc. Whatfix analytics dashboard. Walnut demo analytics dashboard.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Userpilot’s analytics dashboard. Zendesk’s customer success dashboard.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Build a knowledge base to offer help without customer support agents A knowledge base includes all the content and resources you create to help your customers effectively use your product or service.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Reporting Tools 86

The Product Coalition

MAY 18, 2022

It’s also suitable for knowledge-based work such as software development. Visualize or map the workflow: Creating a value stream map can visualize all steps in the workflow in a column-based dashboard. Next, people use cards or images to illustrate work items on the dashboard as work progresses.

Reporting Tools 134

Reporting Tools Software Developers Software Development Feedback Software 134

Userpilot

MARCH 19, 2024

Feature and events dashboard in Userpilot. When analyzing data from multiple sources, use an analytics dashboard like the example below to view all key reports in one place. Userpilot’s analytics dashboard. Userpilot’s knowledge base. Analytics dashboard : View all important reports in one place.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Flexible dashboards. Pendo has a wide array of dashboard widgets that you can add to your homepage. Source: Pendo.

Data Visualization 89

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 89

Intercom, Inc.

DECEMBER 17, 2018

They wrote about the decision to implement it on their blog : “After initiating a conversation with us, we’ll recommend some helpful knowledge base articles and will start working on getting you an answer. In most cases, we provide a resolution in under an hour.”

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Research Software 87

Userpilot

JULY 9, 2024

Custom analytics dashboards : Userpilot allows you to create custom analytics dashboards and monitor the core metrics essential for customer lifecycle management. Hubspot’s lead gen dashboard. ChurnZero dashboard. Generate analysis reports like this with Userpilot. The platform is rated 4.4/5 The platform is rated 4.7/5

Analytic Tools 74

Analytic Tools Feedback Software Research Software Reporting Tools 74

Intercom, Inc.

APRIL 13, 2022

Support metrics on their own are just numbers on a dashboard. Invest in growing your knowledge base so customers can self-serve. Empower your customers to help themselves by creating a robust catalog of knowledge base articles. Learn, optimize, iterate. They only become meaningful when you dig deeper.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Shared inboxes Ticket pipelines automation Conversational bots Reporting dashboards Email and meeting scheduling Intercom alternatives: HubSpot.

Analytic Tools 75

Analytic Tools Feedback Software Reporting Tools Data Visualization 75

Userpilot

MARCH 25, 2024

This opens the User Dashboard, where you can view the usage sessions for different user segments. You can also apply filters to narrow the dashboard results. User dashboard in Userpilot. How to do it: Click on Dashboards from the side-bar navigation menu and choose Product Usage Dashboard. Userpilot 1.

Data Visualization 74

Data Visualization Analytic Tools Research Software Reporting Tools 74

The Product Coalition

OCTOBER 8, 2023

A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. These platforms play a crucial role in promoting community engagement and knowledge sharing. Each member brings a unique perspective and knowledge base to the table.

Data Visualization 132

Data Visualization Reporting Tools Feedback Software Customer Feedback 132

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. You could add multiple content types and group them however you like: Integrate your knowledge base. Resource Center configuration – Userpilot dashboard. You will need third-party integrations if you want these. Add guides and flows.

Embedded Analytics 88

Embedded Analytics Analytic Tools Feedback Software Data Visualization 88

Userpilot

FEBRUARY 20, 2023

Immediately after signup, your Loom dashboard is populated by videos from Loom. They also show you what your dashboard should look like once you start creating videos. Share helpful tips in your knowledge base Finally, note that you can’t capture everything in a single onboarding process. Userpilot dashboard.

Analytic Tools 78

Analytic Tools Data Visualization Feedback Software Customer Feedback 78

Userpilot

JULY 11, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. These are: Userpilot – for in-app guidance and in-app knowledge bases. The capabilities of Userpilot extend beyond in-app guidance and knowledge bases.

Reporting Tools 92

Reporting Tools Feedback Software Customer Experience User Testing 92

Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Product analytics : Userpilot’s comprehensive analytics allows you to track customer behavior through funnel analysis, path analysis, heatmaps , and dashboards – gaining deep insights into user interactions.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

Userpilot

AUGUST 23, 2024

Add product documentation to an in-app knowledge base for easy access. Event analytics dashboard in Userpilot. Step 7: Improve your onboarding processes based on customer feedback Product analytics give you an excellent idea of how users engage with the onboarding flows. Whatfix dashboard. Creatio dashboard.

Analytic Tools 87

Analytic Tools Feedback Software Banking Data Visualization 87

Userpilot

DECEMBER 13, 2022

As you can see in the dashboard below, 100% of detractors cited missing features or the expensive price as the prime reasons behind their rating. To avoid this issue, create a self-serve knowledge base that provides users with quick access to in-app help that doesn’t interrupt product use.

User Testing 85

User Testing Customer Experience Customer Feedback Feedback Software 85

Userpilot

MARCH 17, 2023

Userpilot can help you perform customer needs analysis with in-app surveys, advanced segmentation options, and an NPS dashboard. Offering self-service support via knowledge bases can accommodate these types of customers. Userpilot NPS dashboard. Userpilot NPS dashboard. Book a demo to learn more!

Data Visualization 87

Data Visualization Customer Feedback User Friction User Testing 87

Userpilot

APRIL 22, 2024

For example, resource centers , knowledge bases , help articles, managed community forums, product documentation, or automated chatbots. Userpilot ‘s resource center view from the dashboard. All-in-one analytics dashboards. Your dashboard helps you find actionable insights easily to plan and improve user experience.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

MARCH 21, 2023

UserGuiding dashboard. After publishing your content, you can see all user interactions related to it on the analytics dashboard. UserGuiding analytics dashboard presents information from different content, like guides, hotspots, checklists, and resource centers, in one place. Userpilot dashboard. Let’s see.

Data Visualization 82

Data Visualization Analytic Tools Onboarding KPIs Software Review 82

Userpilot

FEBRUARY 13, 2024

Tailored checklists and knowledge base : Userpilot allows users to create customized checklists and knowledge bases. User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 16, 2023

UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Last but not least, Userpilot enables you to create an in-app resource center , incorporated with a lot of educational tools like a live chat option, video guides, documentation, FAQs, troubleshooting tips, quick bug fixes, a link to the knowledge base, and more.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

JANUARY 23, 2023

Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. User behavior analytics dashboard in Userpilot. Userpilot enables you to show or hide content in the knowledge base based on user attributes.

Customer Experience 87

Customer Experience Analytic Tools Feedback Software Data Visualization 87

Userpilot

NOVEMBER 10, 2022

You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving. knowledge base ). Support pain points.

User Friction 79

User Friction Customer Experience User Testing Product Research 79

Userpilot

AUGUST 6, 2024

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Building a knowledge base.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

AUGUST 1, 2024

Analytics dashboards : Userpilot’s analytics dashboards allow to monitor key adoption metrics such as the number of active users , sessions , average session duration, feature usage rate, and other product usage metrics at a glance. Userpilot’s analytics dashboard. Marketo’s SEO dashboards. Source: Salesforce.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Research Software 84