Userpilot

MARCH 5, 2025

User analytics: The custom analytics dashboard provides a centralized view of customer data, allowing you to segment, filter, and analyze user behavior. Analytics dashboard in Userpilot. Customization options Pendo provides limited customizations when building dashboards, creating surveys, or reporting customer data.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

DECEMBER 31, 2024

That, in turn, lets you cater to your user bases diverse learning needs. You can include the following types of modules in your in-app help center: Links: You can send your end-users to external URLs, such as knowledge base articles, webinars , or documentation. Integrate Userpilot resource center with knowledge base.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

JULY 29, 2024

Whether it’s customizing workflows, dashboards, or reports, the ability to tailor the tool to fit your product development process can significantly enhance your efficiency and effectiveness. Analytics dashboard : The analytics dashboard provides a comprehensive overview of all important metrics in one place.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Many of you use multiple help centers or third-party knowledge bases to support different groups of users.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. The benefits of global customer support are clear, but the process of setting up global support operations is undeniably complex.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JUNE 5, 2024

It supports a help center and knowledge base, chatbots , and live chat. Create custom reports and dashboards. Recently, Userpilot launched custom dashboards so you can track all relevant metrics from one place without switching between tools and reports. Userpilot dashboard. HubSpot is a CRM platform.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 21, 2024

Here’s what you should implement: Add different content types to your resource center The resource center serves as the knowledge base and go-to place where users can find helpful information about potential issues and how to navigate your brand or product. Knowledge base section that leads to further article categories.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

OCTOBER 28, 2024

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. Essentially, you want to create a way for users to get help whenever they need it. You can do this by creating a resource center. Think of it as your first line of support, helping users solve problems quickly.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Coalition

OCTOBER 5, 2020

Identify key quality metrics and create dashboards to track real-time product health. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark. Create prioritization frameworks based on set criteria that aligns with the organization’s strategy.

Embedded Analytics 167

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 167

Userpilot

MARCH 19, 2024

Feature and events dashboard in Userpilot. When analyzing data from multiple sources, use an analytics dashboard like the example below to view all key reports in one place. Userpilot’s analytics dashboard. Userpilot’s knowledge base. Analytics dashboard : View all important reports in one place.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

Userpilot

JULY 9, 2024

Custom analytics dashboards : Userpilot allows you to create custom analytics dashboards and monitor the core metrics essential for customer lifecycle management. Hubspot’s lead gen dashboard. ChurnZero dashboard. Generate analysis reports like this with Userpilot. The platform is rated 4.4/5 The platform is rated 4.7/5

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. User segmentation : Create user segments based on a user’s device type, survey responses, language, etc. Whatfix analytics dashboard. Walnut demo analytics dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Build a knowledge base to offer help without customer support agents A knowledge base includes all the content and resources you create to help your customers effectively use your product or service.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

APRIL 11, 2023

Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Create a knowledge base that combines different resource formats and helps users troubleshoot at any time. Your knowledge base should be easy to find and should be structured into modules or according to JTBDs for easy navigation.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 25, 2024

This opens the User Dashboard, where you can view the usage sessions for different user segments. You can also apply filters to narrow the dashboard results. User dashboard in Userpilot. How to do it: Click on Dashboards from the side-bar navigation menu and choose Product Usage Dashboard. Userpilot 1.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Shared inboxes Ticket pipelines automation Conversational bots Reporting dashboards Email and meeting scheduling Intercom alternatives: HubSpot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Userpilot’s analytics dashboard. Zendesk’s customer success dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

The Product Coalition

MAY 18, 2022

It’s also suitable for knowledge-based work such as software development. Visualize or map the workflow: Creating a value stream map can visualize all steps in the workflow in a column-based dashboard. Next, people use cards or images to illustrate work items on the dashboard as work progresses.

Reporting Tools 148

Reporting Tools Software Developers Software Development Feedback Software 148

Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Product analytics : Userpilot’s comprehensive analytics allows you to track customer behavior through funnel analysis, path analysis, heatmaps , and dashboards – gaining deep insights into user interactions.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

FEBRUARY 20, 2023

Immediately after signup, your Loom dashboard is populated by videos from Loom. They also show you what your dashboard should look like once you start creating videos. Share helpful tips in your knowledge base Finally, note that you can’t capture everything in a single onboarding process. Userpilot dashboard.

Analytic Tools 98

Analytic Tools Data Visualization Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Mind the Product

MARCH 7, 2018

Product management tool Asana, for example, offers a wealth of functionality, from creating project milestones to building out visual reporting dashboards. This is hugely important for the first-run experience of any complex product.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

APRIL 22, 2024

For example, resource centers , knowledge bases , help articles, managed community forums, product documentation, or automated chatbots. Userpilot ‘s resource center view from the dashboard. All-in-one analytics dashboards. Your dashboard helps you find actionable insights easily to plan and improve user experience.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 26, 2023

Show personalized self-service resources inside your in-app knowledge base , like Userpilot. Userpilot replaces empty screen with valuable content An empty state is when new customers signup and all they see is a blank dashboard—making customer relationships harder and hurting time to value. Loom’s signup page.

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Userpilot

AUGUST 18, 2024

Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards. GA dashboard. Mixpanel’s dashboard. HubSpot dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 23, 2024

Add product documentation to an in-app knowledge base for easy access. Event analytics dashboard in Userpilot. Step 7: Improve your onboarding processes based on customer feedback Product analytics give you an excellent idea of how users engage with the onboarding flows. Whatfix dashboard. Creatio dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Atlassian

FEBRUARY 9, 2022

From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. Our service desk solution.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. You could add multiple content types and group them however you like: Integrate your knowledge base. Resource Center configuration – Userpilot dashboard. You will need third-party integrations if you want these. Add guides and flows.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

OCTOBER 8, 2023

A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. These platforms play a crucial role in promoting community engagement and knowledge sharing. Each member brings a unique perspective and knowledge base to the table.

Data Visualization 143

Data Visualization Reporting Tools Feedback Software Customer Feedback 143

Userpilot

NOVEMBER 10, 2022

You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving. knowledge base ). Support pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Intercom, Inc.

DECEMBER 17, 2018

They wrote about the decision to implement it on their blog : “After initiating a conversation with us, we’ll recommend some helpful knowledge base articles and will start working on getting you an answer. In most cases, we provide a resolution in under an hour.”

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

AUGUST 1, 2024

Analytics dashboards : Userpilot’s analytics dashboards allow to monitor key adoption metrics such as the number of active users , sessions , average session duration, feature usage rate, and other product usage metrics at a glance. Userpilot’s analytics dashboard. Marketo’s SEO dashboards. Source: Salesforce.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

OCTOBER 18, 2023

Based on your interaction today, how likely are you to continue using our product or service? Channel assessment Use channel assessment questions to understand the user’s experience with channels such as your in-app support , knowledge base, live agent, and email support. How easy was it to find the in-app support button?

Data Visualization 101

Data Visualization Reporting Tools Analytic Tools Feedback Software 101

Userpilot

MAY 2, 2024

Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Implement a retention dashboard to track vital metrics across user segments. For example, personalize their dashboards with shortcuts to the most important features and the onboarding experiences to help them discover them.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105