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Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . We can divide alerting information into two broad categories.

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How to Choose the Right KPIs for Your Product

Roman Pichler

But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off. Carefully select them by using the factors discussed above, and regularly review and adjust them.

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Research critical vulnerabilities with the Leo CVE Dashboard

Roy Madden

Contextualized CVE information for faster threat research, without the overwhelm. Cyber attacks are increasing in volume and sophistication across every industry and category, leaving threat analysts and frontline security teams faced with a flood of information. Information overload is real. New Feature.

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Customer Sentiment Dashboard: Definition & Examples

Userpilot

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

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13 Best Customer Tracking Software Options for Your Product

Userpilot

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

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Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom, Inc.

They should be able to use all this extra information to offer a more personal, tailored customer experience and effective support, surely? Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. Drive informed business decisions with custom reports. No problem.

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10 Best Customer Lifecycle Management Software for SaaS

Userpilot

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.