Remove Dashboard Remove Inbound Remove Onboarding KPIs
article thumbnail

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Last week we launched a series of new features to help modern support teams handle rising volumes of complex conversations with confidence and efficiency.

article thumbnail

Strategies to take your customer support global

Intercom, Inc.

These days, customers expect instant access to support, especially for products that are critical to their business operations. If people can buy your product in their native language, they should be able to receive support in their native language as well. Establish common KPIs. Consistent customer experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What we shipped: 5 new features to help build a differentiated customer experience

Intercom, Inc.

We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. Never miss an important conversation with our new Inbox priority feature. Wootric app update: Measure customer experience metrics and take action .

article thumbnail

We Tested The 10 Best Customer Engagement Software: Here’s What We Found

Userpilot

How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support?

article thumbnail

Build a growth stack, not a tech stack

Intercom, Inc.

Instead of waiting for leads to reach out to you, a live chat solution like Intercom’s Messenger helps you connect with potential customers right when they’re expressing the most interest with your product — when they’re on your website. Measure and attribute success.

article thumbnail

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

It is not enough to support your users only when they have issues with your product. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. In short, you use CEP software to manage and optimize product experiences along the user journey.

article thumbnail

The Ultimate Guide to SaaS Customer Success in 2024

Userpilot

The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service.