Userpilot

NOVEMBER 7, 2024

How to choose the right customer success platform Selecting the right customer success software requires careful consideration to ensure it effectively addresses your team’s specific challenges and integrates well with your company’s overall tech stack. Reporting and dashboards for outcome tracking. Reporting and dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 18, 2024

How to start your UX analysis. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. Dashboard : Customize the analytics dashboard or choose from pre-built ones to easily visualize and compare key metrics over time. UX analytics tools worth considering.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

MARCH 30, 2025

Think: personalization, in-app messaging, gamification, personalized push notifications, etc. For now, though, consider how Duolingo brings all this together with its comprehensive in-app engagement strategy. To see how much you’ve progressed, compare engagement data before and after implementing new strategies.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Sachin Rekhi

FEBRUARY 16, 2020

One of the most important responsibilities of product managers is to lead customer discovery efforts to help inform what product to build and how to build it. These were painstakingly thorough with tables full of dialog copy, error messages, and more. Execution: Metrics Dashboards. Design: Customer Discovery Insights.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? You will also learn how to implement them with Userpilot! Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create a customer retention analytics dashboard to measure success across key metrics.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

MAY 23, 2024

Wondering how to measure product adoption and retention rates? Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. You can also create custom dashboards with up to 30 reports. If yes, this article is exactly what you need!

Data Visualization 105

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 105

Userpilot

AUGUST 17, 2024

Would you like to see into your customers’ minds and understand how they interact with your product? This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics. Trigger personalized in-app messages.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

Folding Burritos

JANUARY 25, 2018

Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. There are literally thousands of books on the subject: why they suck, why they’re great, how to lead them successfully, etc. What’s next?

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. How to collect more in-app feedback. A message center provides a two-way conversation channel to do just that. Rightpoint. Kin + Carta.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. For example, if you take the in-app route, try Userpilot to trigger in-app messages inviting users who match the criteria to participate in a user interview. Survey results dashboard in SurveyMonkey.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. How to do it? Userpilot NPS dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Userpilot

FEBRUARY 12, 2025

You log into your dashboard, check your DAU/MAU ratio, and see an upward trend. Lets break down what product stickiness really means and how to measure it accurately. Product stickiness refers to how frequently users engage with a product and how essential it becomes in their daily workflows. Great news, right?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 260

Research Software Feedback Software User Testing Customer Experience 260

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. How to collect more in-app feedback. A message center provides a two-way conversation channel to do just that.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

JULY 1, 2022

Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? How to measure mobile app churn rate First thing’s first: You can’t improve a metric that you’re not tracking properly. App churn rate formula: How to calculate your app’s churn rate. Your users have.

Analytic Tools 134

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 134

Intercom, Inc.

JUNE 13, 2022

Learn how to get started in this help centre article. Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code!

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. Cross-platform analytics are included by default, which gives you a full view of how new users progress, where they drop off, and how to improve activation.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66

Userpilot

APRIL 30, 2024

Plus, progress tracking also helps identify how close customers are toward achieving a desired goal or outcome. How to track customer progress in your product? Userpilot also has built-in analytics dashboards and analysis reports to help draw actionable insights from collected customer data. Zoho CRM dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 30, 2023

You can enhance HubSpot’s custom reports and dashboards with product and user behavior data tracked in Userpilot to gain a comprehensive understanding of customer needs and preferences. Basically, you can use the customer data from HubSpot to target specific user segments with bespoke in-app messages designed in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

AUGUST 30, 2024

Most importantly, we’ll show you how to leverage them to create better product experiences. How to leverage customer insights: Gather qualitative and quantitative insights through surveys, interviews, and informal conversations to understand customer needs, preferences , and satisfaction levels. An NPS dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

JULY 14, 2024

Are you overwhelmed by the sheer volume of customer data and unsure how to analyze it effectively? But how do you determine how different segments behave and which are most valuable to your business? Funnel report View how your segments behave across the funnel. Walkthrough of how to build a funnel analysis in Userpilot.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

Userpilot

MARCH 25, 2024

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) How to measure and track user sentiment in 5 steps Although there are a few different approaches to sentiment analysis, they all follow a similar blueprint. You can also see how these numbers have changed over time.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. Naturally, you might be nervous about how to meet those expectations, or wondering how to keep them in check.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. The post Beyond launch day: How to plan successful B2B product rollouts appeared first on Mixpanel.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

FEBRUARY 29, 2024

Many analytics tools provide simple feature and event dashboards for tracking user behavior trends and patterns. Dig deep into the data to easily identify your most used features, see how feature usage has evolved, and more. Learn how each feature correlates with retention. Create custom dashboards with Userpilot.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Customer Feedback 110

Intercom, Inc.

SEPTEMBER 10, 2020

I think that’s message-market fit. How to spot the leading indicators for customer renewal. For example, Slack might measure this as 75% of customers sending 2,000 team messages within 30 days, or for Dropbox it could be 85% of customers backing up their files within one hour. So I think that’s not a good answer.”.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Userpilot

JUNE 12, 2023

Use a range of different in-app messages to educate users about new features. How to calculate feature adoption rates? Leverage contextual feature announcements to drive feature adoption When announcing new features , try to time the messages so that users are exposed to them when they’re most likely to engage with them.

Onboarding KPIs 19

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 19

Userpilot

OCTOBER 28, 2024

Learn how to use and read paths. It involves delivering consistent messaging across all channels. A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. Not sure how to prioritize? Next, conduct a path analysis to identify the ideal path for each persona.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

APRIL 22, 2024

How to effectively analyze product features: Define your objective. For example, Slack needs instant messaging to be called a collaboration app. For instance, Userpilot’s detailed analytics dashboards make it easy for any SaaS product team to get granular with user behavior data and extract actionable insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

The Product Coalition

DECEMBER 23, 2021

How to make sure that such software products are truly universal? Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. To increase working efficiency, users can tweak dashboards and choose the most topical tabs. And here’s when UX testing steps in.

Weak Development Team 184

Weak Development Team UX User Testing Technical Review 184

Intercom, Inc.

DECEMBER 10, 2021

What to do: Communicate proactively and set expectations using targeted messages. The experiment that reveals how proactive support directly affects your bottom line. How to support your customers at scale with automated customer service. Monitor your most important metrics in one place with our new real-time dashboard.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. How to access and navigate the Behavior Flow report Creating the Path exploration report in GA4 is easier than the Behavior Flow report in Universal Analytics. Userpilot dashboard. New User Activation dashboard in Userpilot. Best thing?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Intercom, Inc.

APRIL 7, 2020

We also spoke directly to support leaders to understand how they’ve responded to the effects of COVID-19. Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

FEBRUARY 12, 2025

How to carry out root cause analysis in 7 steps Look, RCA isnt some globally normalized process that must be followed to the teeth. A simple in-app message or email update can rebuild trust with users. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. Communication is key here.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59