Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. This same concept of identifying Growth KPIs tied to long-term success applies to any industry.

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Data Visualization KPI Customer Experience Reporting Tools 77

Userpilot

JUNE 11, 2024

Userpilot allows you to create dashboards, add all these metrics, and customize their appearance. Unlike product metrics , KPIs are higher-level indicators that measure the success of your product marketing strategy. Learn how to create customized dashboards with Userpilot step-by-step.

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Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

FEBRUARY 29, 2024

Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). The account view in Totango allows business users to view all the customer insights from individual customers in one singular dashboard.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Amplitude

JANUARY 8, 2021

Picking the wrong KPI is part of the process. Or they’ll argue that one group needs to “decide and agree on the KPIs and what they need to see on dashboards” and THEN, some other group goes off and does the work. Read our short book on the North Star Framework. Just get them out there and tune it.

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Data Visualization User Testing Software Review Customer Feedback 112

Userpilot

SEPTEMBER 7, 2023

Userpilot lets you create in-app surveys using templates, monitor responses through advanced analytics dashboards, and integrate with third-party analytics tools so you can sync data across your tech stack. The entire framework is built upon the idea that customers “hire” SaaS products to get specific “jobs” done for them.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? With all of those definitions, then, where in the world does this term “KPI” fit in?

KPI 52

KPI User Testing Technical Review Definition 52

Userpilot

SEPTEMBER 9, 2020

Show your new users one of the following alternatives at random: No welcome screen at all – confront them with a dashboard and leave them to get on with it. Many SaaS products display all of their available features on new users’ dashboards, but then restrict access to some of them to premium users. Source: userpilot.com.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Return on investment (ROI) is the most famous KPI. How to decrease time to value? To reduce time to value, you can show a personalized empty state. Return on investment.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Gainsight

SEPTEMBER 28, 2020

Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Greg Sylvester, VP of Product Management at American Express shared a framework of how to assess your product in the current landscape. Three Major Takeaways from Industry. Customer Comes First. Persona metrics may also vary.

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Data Visualization Customer Experience User Testing Feedback Software 66

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

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Data Visualization Analytic Tools Reporting Tools User Testing 63

Gainsight

OCTOBER 17, 2019

Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. You can make this article into an interactive experience by starting a free trial of Gainsight PX and playing around with these dashboards yourself! The same is happening now with Product. CHECK OUT GAINSIGHT PX.

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Data Visualization Analytic Tools Research Software Feedback Software 45

Imaginary Cloud - Design

APRIL 7, 2021

My Dashboard. Additionally, the UX Audit report provides the "issue impact" and measures the "recommendation effort" Even though these scores do not aim to convey a precise percentage of impact on the KPIs, they are a great way to guide the decision-making process regarding project planning. Search results. Evaluation.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Amplitude

JANUARY 26, 2021

Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. The biggest change I’ve noticed since using Amplitude is that our feature teams now build their own dashboards, which allows them to create and add charts to keep track of different KPIs and monitor them for success.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

UX Studio

MARCH 11, 2024

What’s the sort of business indicator, what is the business KPI that affects? Are there frameworks out there? You know, like, do you have a framework for giving feedback? So, yeah, Karthik: So there’s no framework as such, like, okay, after two years, you need to start explore, expanding your skill set.

User Testing 67

User Testing Feedback Software Research Software Data Visualization 67

Userpilot

JANUARY 30, 2025

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics and touchpoints you can map. Plus, you dont have to create a Markov model to find bottlenecks.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 28, 2025

For example, last year when I was conducting a heuristic analysis on dashboards in Userpilot, I identified a button that was problematically placed. ‹ › The before and after of Userpilots custom dashboard UI. Goal-setting frameworks such as SMART or OKRs might be useful as templates too. Identify friction points?

Data Visualization 52

Data Visualization User Testing Research Software Product Research 52