Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2.

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Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? What is a new user activation dashboard? moment ," impacting user retention and satisfaction.

Data Visualization 81

Data Visualization Onboarding KPIs Dashboard Customer Experience 81

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. Optimizely, AB Tasty, Split, Omniconvert, Leanplum, and VWO are some of the best A/B testing tools.

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Analytic Tools Data Visualization Reporting Tools Feedback Software 84

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

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Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Determine your platform’s ease of use. For open-ended asks.

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Customer Feedback User Testing Feedback Software Product Research 91

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. Support leaders say robust tools, KPIs, and handoff practices are key. Invest in workforce management resources.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Too many complaints from the customers without a clear solution can kill your product. But what does this mean in terms of a SaaS product? pretty much everything.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

JULY 13, 2020

In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration. What is a Product Analytics Tool? What is a Product Analytics Tool?

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Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Which survey delivery method is best?

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Analytic Tools Data Visualization Feedback Software Product Research 76

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? Marketing Analytics Tools for SaaS.

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Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. RACE is KPI-powered and based on a performance improvement process. To succeed, digital marketers must define and track KPIs and goals for each stage. In-app review request. In-app review request.

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Feedback Software Analytic Tools Framework Onboarding KPIs 90

Userpilot

OCTOBER 3, 2023

You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. How to choose the right customer journey KPIs? Selecting the right KPIs is critical if you want to gain actionable insights about your customer journey.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Step #3: Design the Dashboard. Step #2: Assemble the Team.

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Data Visualization Dashboard User Testing Customer Experience 52

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

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Data Visualization Feedback Software Reporting Tools Research Software 105

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. Increasing customer retention , since you can use customer feedback to listen to their pressing issues, solve them, and satisfy their needs.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 73

Reveal

SEPTEMBER 12, 2023

DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards. This seamless and intuitive experience allows you to filter your entire dashboard on the fly, revolutionizing the way you interact with your data.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 54

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 54

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

Data Visualization 61

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 61

Userpilot

OCTOBER 16, 2023

We also dive deeper into the tools and processes needed for product analytics. There are a variety of KPIs for tracking product analytics. Others track product usage data or serve as tools for user journey analysis. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 87

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. Average Resolution Time – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

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Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 83

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Netflix played the long game and invested in the right decision by combining multiple tools upfront to operate in a user-centered way at scale. When should we use analytics?

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Data Visualization User Testing Information Product Research 75

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 82

Userpilot

JUNE 30, 2024

Best tools for product analysts Best tool for Product Analysis ( Userpilot ) : Userpilot gives you insight into your product performance and helps you understand user behavior. Best tool for Product Insights (Mixpanel) : Mixpanel helps you understand your customer experience and find out what works and what does not.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Amplitude

JANUARY 23, 2018

They interact with their customers directly to get first hand feedback. They rely on second-hand feedback and see “The Business” as a proxy for customers, gathering requirements through antiquated methods like MRDs. Bad product teams define every metric as a KPI, effectively making nothing important.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

JUNE 19, 2024

For instance, a company heavily focused on social media marketing might require strong social media analytics skills, while a B2B company might prioritize experience with marketing automation tools. KPI monitoring also helps you keep track of your performance and identify where you are lagging and where to improve.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

The Product Coalition

MAY 28, 2020

The promotion board will make a decision on the promotion and/or provide additional feedback on areas to continue to grow. - questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g. liking to UX studies, mockups, and KPI dashboards). liking to UX studies, mockups, and KPI dashboards).

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Amplitude

JUNE 21, 2018

He was the first product hire at Amino, an app with a vast array of mobile communities for whatever you’re into. Using the app everyday helps me organically spot UX pain points that aren’t immediately apparent until you use a feature time and time again,” he says. Meet David Berman, Product Manager at Amino Apps.

Feedback Software 45

Feedback Software Data Visualization User Testing Product Management 45

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Social media scheduling tool Postfity used Userpilot to find out. Source: userpilot.com.

Onboarding KPIs 72

Onboarding KPIs Customer Experience User Testing Data Visualization 72

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . To pick an example, I use Gainsight customer, MindBody’s app to schedule my gym workouts.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Mixpanel

JANUARY 23, 2020

Discovering a product gap: While product gaps often come to you in the form of solutions (“I just need a feature that does XYZ”), it’s important to figure out the real problem your customer is trying to solve. Use a weighted ARR system to measure the business impact of each documented gap.

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User Testing Roadmap Data Visualization Customer Feedback 80

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). You can see some samples of the dashboard below: Unlocking Product Discovery.

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Product Research User Testing Data Visualization Customer Feedback 93