Userpilot

JULY 10, 2024

In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. You can build banners, alerts, and in-app messages with Userpilot to offer system status visibility. Launch messages and trigger product announcements to keep the user up to date.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. What is microcopy UX?

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? Some product differentiation examples to guide your approach include: Userpilot differentiates itself through its comprehensive feature suite. Let’s consider a few examples: 1.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. This boosts satisfaction and retention with tailored messages and offers. Target the right segments , features, and timing for tailored upsell messages. Monitor with a churn prevention dashboard to improve retention.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

JULY 14, 2024

Demographic segmentation example in Userpilot. Behavioral segmentation example in Userpilot. An example of a needs-based segmentation model could be to divide customers based on their use case. Take an example of a subscription-based streaming service conducting customer segmentation analysis.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. In-app messaging : Use targeted in-app messages to help users discover new or underutilized features. Use in-app messaging, tooltips , and chatbots to provide solutions in real-time.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

MAY 7, 2024

We handpicked a few of the best SaaS walkthrough examples and explained what made them great. 10 interactive walkthrough examples that guide new users: Rocketbots — Welcome survey and interactive walkthrough. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article. Reduce time to value.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

JUNE 11, 2024

We’ve selected 10 interactive walkthrough examples to get your creative juices rolling! For each example, we covered: The strategy used. Here are 10 product walkthrough examples to inspire your own: Rocketbots uses a personalized welcome page and checklists to guide users. What made the walkthrough great. Key takeaways for you.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 104

Userpilot

APRIL 30, 2024

Use in-app messages to announce new features and drive upsells and cross-sells. For example, Slack , initially popular in tech industries, expanded its reach to various sectors, including education and non-profits to increase its user base. HubSpot ’s Customer Service Hub is a good example. You get the drift.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

AUGUST 30, 2024

In this article, we’ll explore 7 product advertising examples to inspire you—from video ads and social media marketing to events and blogging. Here are seven of the best advertising campaign examples in SaaS: 1. Userpilot lets you launch NPS surveys , trigger in-app messages , conduct A/B testing , and do customer segmentation.

Feedback Software 105

Feedback Software Analytic Tools Advertising Research Software 105

Product Talk

JANUARY 24, 2024

And she warns that if you have a very specific type of person you’re looking to connect with—like a tech worker who makes $200,000 a year, for example—it will likely be difficult to find them here. He sends one follow-up message to anyone who doesn’t respond to his first message.

Research Software 248

Research Software Feedback Software User Testing Customer Experience 248

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Five funnel examples to extract actionable insights: Marketing and sales funnel. Example of a user journey map. Here’s an example of how pairing with other reports gives you better insights. Activation funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

JUNE 4, 2019

For example, using the Apptentive Apptimize Integration enables you to use Apptentive Surveys to ask customers who have seen a specific variant of a given experiment about their experience. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Alchemer Mobile

NOVEMBER 13, 2024

For example, asking, “What do you like most about our product?” For example, “On a scale of 1 to 10, how likely are you to recommend our product?” For example, tracking CSAT over time can reveal trends in customer sentiment. For example, if a customer rates their experience poorly, you can ask a follow-up question.

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Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Userpilot

MAY 30, 2024

In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. While interacting with customers, for example, you can rephrase questions to aid understanding, ask questions to explore ideas more deeply, follow up on responses, and build rapport. Customer support ticket example.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Userpilot

JULY 10, 2024

Use in-app messages to announce new features and updates, enhancing user engagement and encouraging plan upgrades. For example, a SMART goal for SaaS product marketing could be increasing trial sign-ups by 20% over the next three months. User persona example. Review and analyze the data regularly to identify trends and insights.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Intercom, Inc.

JUNE 13, 2022

For example, you can segment your NPS® scores by region, product feedback by user persona, churn reasons by subscription type, and more – enabling you to better understand your customers and quickly take action based on their feedback. Increase engagement with enriched mobile push messages.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

SEPTEMBER 10, 2020

I think that’s message-market fit. For example, Slack might measure this as 75% of customers sending 2,000 team messages within 30 days, or for Dropbox it could be 85% of customers backing up their files within one hour. Mark couldn’t disagree more: . “I I mean, you told the buyer a story, and they gave you some money.

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Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Userpilot

JUNE 30, 2023

In this article, we’re going to take a look at 13 personalized customer experience examples! Adopting a software-aided customer experience automation approach makes it easier to collect information whenever customers visit your product and trigger contextual in-app messages. Get your free Userpilot demo today!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MARCH 10, 2024

In this article, we’ll take a closer look at different examples of behavioral patterns. Examples of user behavior patterns include deferred choices, progressive disclosure, safe exploration, instant gratification, and more. A quick funnel analysis reveals that new users drop off before they send the first message in the app.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Get feedback on different messaging and ads to find which resonates. An example UI wireframe survey powered by Userpilot. An example website survey powered by Userpilot.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. Customer profile example in Userpilot. Send in-app messages with modals to recruit interview participants. Userpilot’s user persona example.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Let’s get right to it!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Intercom, Inc.

AUGUST 18, 2020

Example of the search-only Messenger launcher icon. Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. An app for (almost) every problem.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. Conduct market research to build user personas Conducting thorough market research sets the stage for you to position your product or service with the right message, audience, and strategy.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. Transparent pricing , for example, based on JTBDs , is one of the characteristics of value-based growth.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Folding Burritos

FEBRUARY 22, 2016

The following examples show you how to quickly get to a problem statement that can then be further analyzed in the next step of the “framework”. ”We Let’s have a look at a couple more examples. ”I I think a data visualization dashboard would be great as a first screen in the back-office.”. Let’s go back to example #2 from above.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. For example, say someone clicked an ad to learn about landing pages. So let’s say Joe works for Pfizer.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 26, 2023

Figma developing Figjam is a prime example of product development. For example, by sending a Loom video, you not only communicate the intended message to your recipients but also allow them to experience the product value. Let’s look at a few examples from market-leading SaaS products.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JUNE 8, 2023

In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages. Segment users using event properties in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

APRIL 29, 2023

As well as show you some real-life examples of companies that are doing it right. Drive the user through their first steps before they can have access to the dashboard—like Slack. But how are you supposed to know what the “right” message and the “right” time are for a specific user?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Intercom, Inc.

APRIL 13, 2021

It does not just power the free text search functionality either – our Reporting pipeline is based on rich data aggregations running on Elasticsearch and our User, Message and Conversation matching features allow customers to perform complex predicate-based lookups against hundreds of data attributes and millions of documents using our search layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249