Intercom, Inc.

NOVEMBER 14, 2018

. “The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard” That’s why I spend much of my time examining underlying KPIs like lead flow, pipeline creation, churn, expansion and more. This KPI is also referred to as Marketing Qualified Leads (MQLs).

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Populate your dashboard with up to 30 reports.

Data Visualization 89

Data Visualization Dashboard Onboarding KPIs Analytic Tools 89

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Think of driving a car.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 138

Data Visualization KPI Customer Experience User Testing 138

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example-Userpilot: UX Designer 5.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

ProductPlan

SEPTEMBER 17, 2019

But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard. Your dashboard will only be as good as the data that fuels it. Step Two: Determine KPIs.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

The Product Coalition

MARCH 15, 2023

To calculate: How to track free trial conversion rates in UXCam Example of parameters to use to measure free trial conversion rates Add a report to your dashboards in UXCam to easily keep track of the number of users converting from a free trial to a subscription by using custom events.

Onboarding KPIs 129

Onboarding KPIs Analytic Tools Research Software Data Visualization 129

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. you need numbers.

KPI 97

KPI Data Visualization Workshop Analytic Tools 97

The Product Coalition

AUGUST 26, 2022

Basic example: making an org chart based on the metrics that any given department is responsible for. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. KPI can and should be revisited. Be ready for a surge of anger.

Analytic Tools 127

Analytic Tools Research Software KPI Data Visualization 127

Intercom, Inc.

JULY 6, 2021

For example, a Customer Champion in India could post on local job boards, lending more credibility to a brand not yet well known in India. We’re constantly evaluating which metrics contribute to a healthy business and top-notch team and customer experience, so iterating as we learn is a big part of our KPI model.”.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 83

Analytic Tools Onboarding KPIs User Testing Customer Experience 83

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Step #3: Design the Dashboard. Step #2: Assemble the Team.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Think of driving a car.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mind the Product

JUNE 5, 2017

A good example of this is Google’s declaration that the user’s interest comes first. It’s not a roadmap or a KPI. A good example of this is Klarna, a Swedish payment company. A good example of this is Augury (Augury.com), which brings predictive maintenance to new markets. 1 – Make a Clear Decision.

Banking 129

Banking KPI Vision Customer Experience 129

Userpilot

JANUARY 16, 2023

That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. Feature and event audit via Userpilot dashboard. Tracking active users with Userpilot ’s engagement dashboard. Stage 4: Used again. Activated: Give a quick win.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 82

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important?

Feedback Software 127

Feedback Software Analytic Tools User Testing Data Visualization 127

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. How to get started.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. For example, we found strong correlation between engagement and NPS results. The Origin of NPS. Margin of error with the NPS results depend on your sample size.

Product Research 129

Product Research Customer Experience User Testing KPI 129

The Product Coalition

MARCH 17, 2020

For example, we can imagine that your main long term goal is to launch a new product successfully. For example, creating case studies includes approaching potential partners, tracking their results, writing a study, and promoting it using SEO strategy or through paid campaigns. Let’s start with defining the long term goals.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

MARCH 23, 2021

We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. Some examples of companies that built successful walkthroughs with Userpilot are Postfity, Kontentino and Rocketbots. A huge KPI for the success of your interactive walkthrough is going to be the percentage of users who activate.

Onboarding KPIs 80

Onboarding KPIs Customer Experience User Testing Data Visualization 80

Indicative

SEPTEMBER 19, 2018

With real-time data, you can share and receive dashboards with your colleagues by copying a link, knowing that the analysis will always be fresh whenever someone looks at it. Build a dashboard once, and know that it will always have the most up-to-date data. Have you ever been asked to pull a KPI report at 5 p.m.?

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

The Product Coalition

DECEMBER 5, 2019

Examples Observing infrastructure cost for when auto-scaling occurs, stopping it in time, using a policy to govern the situation. For example, let’s take Facebook , they serve a few billion people and have complicated systems that scale with demand in order to support the amount of traffic that hits them and the ads that they display.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

ProductPlan

FEBRUARY 8, 2022

For example, suppose the product team establishes a strategic imperative to involve customers early in product development. The product team, for example, may identify the need for a product roadmapping tool. For example, there needs to be easy access to all customer, market, and financial data.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

The Product Coalition

FEBRUARY 5, 2019

You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. If your dashboards show the most up-to-date data, they’ll give you the power to make good decisions fast. You need to make good decisions fast.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Amplitude

MARCH 21, 2019

These are examples of data-driven questions: When is the best time to release X or do promotion Y? Dashboards via Team Spaces will be the single most important way to make sure your team is data-informed. Reports such as Pathfinder, Event Segmentation, Funnel Analysis and Lifecycle should be included in these dashboards.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). You can see some samples of the dashboard below: Unlocking Product Discovery.

Product Research 93

Product Research User Testing Data Visualization Customer Feedback 93

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. Example of how Kontentino collects data to personalize the product experience. With tools like funnel analysis, for example, you can pinpoint exactly what stages of the customer journey are generating more friction and drop-offs. CES survey example.

Data Visualization 73

Data Visualization Customer Satisfaction Analytic Tools User Testing 73

Amplitude

JANUARY 23, 2018

PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). Bad product teams define every metric as a KPI, effectively making nothing important. Do you have examples from product teams you’ve been a part of?

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

FEBRUARY 29, 2024

A path analysis example in Userpilot. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). A KPI overview dashboard from Tableau. Pre-built dashboards. Account view.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Revulytics

SEPTEMBER 18, 2019

Here’s one of my favorite examples. This makes analytics data tangible, enabling you to combine input from various data sources and analytics tools into a super-flexible dashboard. When you think about moving a significant KPI, also think about your Key Failure Indicators (KFIs). Another pitfall is focusing on the wrong KPI.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

JULY 13, 2021

This, in turn, would increase the CTR and so the KPIs. Configuring a flag from the push notification dashboard is pretty simple. News notifications & live scores are the best examples. Although CTR doesn’t change much, there is an indirect impact on KPIs. This is the direct increase in numbers. They don’t click them.

Customer Experience 142

Customer Experience User Testing Advertising Differentiation 142

The Product Coalition

MAY 28, 2020

liking to UX studies, mockups, and KPI dashboards). questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g. Kirby Montgomery is a post-it note advocate, a practitioner of data & design user-centric problem solving, and an extreme prototyper.

Development 78

Development Data Visualization Product Management Product Manager 78

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. What’s the story on how that dashboard came to be?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

MAY 13, 2024

In this article, we explain the definitions, types, examples, and best practices of customer feedback questionnaires to help you increase your response rate. Take a look at these examples to gain feedback on your: Onboarding. Example of a CSAT survey question. Example of an NPS survey for Campfire. For open-ended asks.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

ProductPlan

FEBRUARY 15, 2022

For example, serving as the business owner of an agile software tool such as JIRA, used by product management and other product development stakeholders. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. For example, directors conduct the operational orchestra.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98