Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Step #3: Design the Dashboard. Step #2: Assemble the Team.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

ProductPlan

SEPTEMBER 17, 2019

But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard. Your dashboard will only be as good as the data that fuels it. Step Two: Determine KPIs.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 83

Analytic Tools Onboarding KPIs User Testing Customer Experience 83

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example-Userpilot: UX Designer 5.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

The Product Coalition

MARCH 15, 2023

To calculate: How to track free trial conversion rates in UXCam Example of parameters to use to measure free trial conversion rates Add a report to your dashboards in UXCam to easily keep track of the number of users converting from a free trial to a subscription by using custom events.

Onboarding KPIs 127

Onboarding KPIs Analytic Tools Research Software Data Visualization 127

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Userpilot

JANUARY 16, 2023

That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. Feature and event audit via Userpilot dashboard. Tracking active users with Userpilot ’s engagement dashboard. Stage 4: Used again. Activated: Give a quick win.

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

Onboarding KPIs 94

Onboarding KPIs Customer Experience User Testing Customer Feedback 94

The Product Coalition

AUGUST 26, 2022

Basic example: making an org chart based on the metrics that any given department is responsible for. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. KPI can and should be revisited. Be ready for a surge of anger.

Analytic Tools 124

Analytic Tools Research Software KPI Data Visualization 124

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Think of driving a car.

Feedback Software 254

Feedback Software Data Visualization Analytic Tools Research Software 254

Intercom, Inc.

NOVEMBER 14, 2018

. “The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard” That’s why I spend much of my time examining underlying KPIs like lead flow, pipeline creation, churn, expansion and more. This KPI is also referred to as Marketing Qualified Leads (MQLs).

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 131

Data Visualization KPI Customer Experience User Testing 131

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. Example of how Kontentino collects data to personalize the product experience. With tools like funnel analysis, for example, you can pinpoint exactly what stages of the customer journey are generating more friction and drop-offs. CES survey example.

Data Visualization 74

Data Visualization Customer Satisfaction Analytic Tools User Testing 74

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. you need numbers.

KPI 95

KPI Data Visualization Workshop Analytic Tools 95

Userpilot

MARCH 23, 2021

We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. Some examples of companies that built successful walkthroughs with Userpilot are Postfity, Kontentino and Rocketbots. A huge KPI for the success of your interactive walkthrough is going to be the percentage of users who activate.

Onboarding KPIs 81

Onboarding KPIs Customer Experience User Testing Data Visualization 81

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important?

Feedback Software 124

Feedback Software Analytic Tools User Testing Data Visualization 124

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Think of driving a car.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. How to get started.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

The Product Coalition

MARCH 17, 2020

For example, we can imagine that your main long term goal is to launch a new product successfully. For example, creating case studies includes approaching potential partners, tracking their results, writing a study, and promoting it using SEO strategy or through paid campaigns. Let’s start with defining the long term goals.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

FEBRUARY 29, 2024

A path analysis example in Userpilot. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). A KPI overview dashboard from Tableau. Pre-built dashboards. Account view.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? Example: My vision is to live in a world without cancer.

KPI 52

KPI User Testing Technical Review Definition 52

The Product Coalition

DECEMBER 5, 2019

Examples Observing infrastructure cost for when auto-scaling occurs, stopping it in time, using a policy to govern the situation. For example, let’s take Facebook , they serve a few billion people and have complicated systems that scale with demand in order to support the amount of traffic that hits them and the ads that they display.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

The Product Coalition

FEBRUARY 5, 2019

You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. If your dashboards show the most up-to-date data, they’ll give you the power to make good decisions fast. You need to make good decisions fast.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Userpilot

MAY 13, 2024

In this article, we explain the definitions, types, examples, and best practices of customer feedback questionnaires to help you increase your response rate. Take a look at these examples to gain feedback on your: Onboarding. Example of a CSAT survey question. Example of an NPS survey for Campfire. For open-ended asks.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. Most of the example questions above are about the delivery side of product development , and they come naturally.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

OCTOBER 16, 2023

Understand user behavior This group of KPIs helps you to understand user behavior by giving you insights into how users interact with your product or service. Some examples of KPIs for user behavior include: Feature usage : This KPI tracks the percentage of users who use a particular feature. Userpilot funnel analysis.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 87

Indicative

SEPTEMBER 19, 2018

With real-time data, you can share and receive dashboards with your colleagues by copying a link, knowing that the analysis will always be fresh whenever someone looks at it. Build a dashboard once, and know that it will always have the most up-to-date data. Have you ever been asked to pull a KPI report at 5 p.m.?

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

Userpilot

JUNE 28, 2022

Average Resolution Time – CX KPI. Average 1st response time – customer experience KPI. Customer Effort Score – CX KPIs. For example, it can be used to understand how smooth a problem-solving experience was, or how user-friendly a new feature is. Customer Lifetime Value – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

ProductPlan

FEBRUARY 8, 2022

For example, suppose the product team establishes a strategic imperative to involve customers early in product development. The product team, for example, may identify the need for a product roadmapping tool. For example, there needs to be easy access to all customer, market, and financial data.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Gainsight

FEBRUARY 23, 2023

The next step is to ensure that planning around KPIs cascades down to the operational level. For example, every employee could get a customized one-page strategic plan. That way, every team member understands how KPIs impact their work and how their work drives KPIs.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Intercom, Inc.

JULY 6, 2021

For example, a Customer Champion in India could post on local job boards, lending more credibility to a brand not yet well known in India. We’re constantly evaluating which metrics contribute to a healthy business and top-notch team and customer experience, so iterating as we learn is a big part of our KPI model.”.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

NOVEMBER 18, 2023

By examining trends reports, you can see the rise and fall of each KPI, allowing you to spot abnormalities easily. Features and events dashboard in Userpilot. Example of Period-over-period analysis with Userpilot. For example, if you own a project management tool, you could track how many users are creating specific tasks daily.

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 80

Amplitude

JUNE 23, 2020

For example, Mindbody used Historical Count to learn that finishing your 5th workout is a critical step for users to become loyal customers. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster. Share bulk dashboard filters. Available on all Amplitude plans.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

The Product Coalition

JUNE 9, 2022

For example, the hotel booking app and weather forecast app can have different DAU and MAU numbers and still be very successful. Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard. Cart activity shown in dashboard from UXCam. For example, you are working on the design of a retail app.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

The Product Coalition

MAY 28, 2020

liking to UX studies, mockups, and KPI dashboards). questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g. Kirby Montgomery is a post-it note advocate, a practitioner of data & design user-centric problem solving, and an extreme prototyper.

Development 78

Development Data Visualization Product Management Product Manager 78

Gainsight

AUGUST 24, 2020

KPI and Board reporting. To pick an example, I use Gainsight customer, MindBody’s app to schedule my gym workouts. The Customer Success Operations team I manage has responsibilities ranging across: Software administration. Process development. CSM enablement and change management. Root cause analysis for churns & downsells .

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Reveal

AUGUST 1, 2022

Wide range of custom visualizations – In addition to the general set of data visualizations available on Power BI, you can also use custom visualizations in your reports and dashboards i.e. visualizations made by developers for specific use cases. There is a KPI visualization, graphs, charts, maps, R script visuals, and more.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52