Intercom, Inc.

JUNE 8, 2022

All too often it’s the latter, because they weren’t built to provide a delightful experience. Expectations around user experience are higher than ever – therefore we need fast and impactful tools. We believe that in the future, the experience of the tools we use at work will be indistinguishable from our personal life.

Customer Experience 229

Customer Experience Dashboard Naming Events 229

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps. This saves companies valuable time and resources. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. What are notifications?

Customer Experience 91

Customer Experience User Testing User Experience Customer Feedback 91

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 77

Data Visualization Customer Experience User Experience Analytic Tools 77

Userpilot

AUGUST 21, 2024

If you want to get the data you need without having to collect it first, Heap tracking features can capture in-app events automatically and make retroactive analysis a breeze. Let’s explore: The types of events Heap can track and how to set them up. Change events : Changes in the values of inputs, text, and element selection.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Events 72

Intercom, Inc.

AUGUST 12, 2020

Fast and personal messenger-based conversational support tools that offer a high-quality, delightful customer experience, but which can lack the underlying flexibility to accommodate the complexities of every type of business. Reporting upgrades.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. Tali was so excited to share her experience with opportunity solution trees, she led a workshop at UXDX in Dublin.

Analytic Tools 256

Analytic Tools Research Software Product Research User Testing 256

Userpilot

AUGUST 17, 2024

TL;DR A click tracker records where users click, providing insights to optimize layout and enhance user experience. Tracking user click data helps understand user behavior, optimize conversion rates , and improve product development. Product usage dashboard in Userpilot. Userpilot Data and Events.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Reveal

JULY 9, 2024

This updated toolbar enhances user experience by offering advanced data analysis and interactive features. Chart % Based Filtering [Beta] Chart % Based Filtering in Reveal enhances your dashboard’s interactivity by allowing percentage-based interactions across various visualizations.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

MARCH 7, 2024

UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Heap is the best platform for analyzing user behavior with session replays. Amplitude is the best product insights tool with AI-based event analytics. Mobile analytics tools.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools Research Software 92

Userpilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances. When selecting a funnel tool, look for customization, integrations, segmentations , and dashboard options.

Analytic Tools 90

Analytic Tools Data Visualization Reporting Tools Software Review 90

Mixpanel

NOVEMBER 8, 2021

One great example was a dashboard aggregation product we developed with a client. With this dashboard aggregation product, we first offered onboarding calls—but, in true product-led fashion, most users wanted to set it up themselves. In the end, it comes down to the first value moment your users find on your product.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

JANUARY 31, 2024

TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. They provide insights to improve user experience and meet customer needs. They offer data visualization, analyze user behavior data, and identify friction points to improve customer experience.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

The Product Coalition

MARCH 15, 2023

To calculate: How to track free trial conversion rates in UXCam Example of parameters to use to measure free trial conversion rates Add a report to your dashboards in UXCam to easily keep track of the number of users converting from a free trial to a subscription by using custom events.

Onboarding KPIs 129

Onboarding KPIs Analytic Tools Research Software Data Visualization 129

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Event tracking in Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

The Product Coalition

JULY 13, 2022

They combine quantitative and qualitative data to help businesses understand the big picture of their user experience. As the name implies, FullStory auto logs all aspects of users’ interactions such as scroll, swipe, click, and pageview. The dashboard’s widget wizard contains a library of pre-configured dashboards.

Data Visualization 116

Data Visualization Analytic Tools Feedback Software Reporting Tools 116

Userpilot

FEBRUARY 29, 2024

Tracking feature usage provides insights that help you prioritize product development, enhance the user experience , improve engagement , and drive retention. The feature usage rate is the total number of users who have used a feature divided by the total number of product users, multiplied by 100.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Customer Feedback 85

The Product Coalition

JANUARY 6, 2023

Mobile app tracking is the process of capturing data points across user activities in a mobile application with the aim to uncover the insight needed to improve the overall user experience. When a user does something in our mobile app (for example, clicks a button), it is captured and recorded in your mobile analytics tool.

Analytic Tools 125

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 125

Userpilot

AUGUST 20, 2024

We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. Tagging features and creating events (including custom events ) don’t require any coding. Custom events from the Userpilot Chrome extension.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo Dashboard. Retention analysis is offered by both Pendo and Amplitude.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JUNE 29, 2024

How Userpilot can take your product analytics to the next level: Feature tags and custom events to enable you to understand user behavior and make data-driven decisions. Heatmaps to help you visualize user interactions. Custom analytics dashboards for tracking your key metrics in one place.

Analytic Tools 93

Analytic Tools Data Visualization Reporting Tools Research Software 93

Indicative

OCTOBER 23, 2020

This is also referred to as event data. Event Data. In the video above, you’re seeing people navigate through event data. Events” are user actions, or what a company would define as a meaningful transactional moment. For example, a product team might be interested in events related to “repeat usage” or “churn.”

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

MAY 23, 2024

Userpilot allows you to track multiple user actions as if they were one by creating custom events. You can visualize feature usage in heatmaps and conduct in-depth user behavior analysis in one of the 4 analytics reports: Trends , Funnels , Paths , and Retention. You can also create custom dashboards with up to 30 reports.

Data Visualization 91

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 91

Userpilot

MAY 20, 2024

Regularly collect and act on customer feedback to improve the user experience. Create a customer retention analytics dashboard to measure success across key metrics. Personalized onboarding experiences focus on specific user needs and introduce only features and information relevant to their use cases. The result?

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Heap offers Auto-capture which collects all the data about user interactions with the product. In Userpilot, you need to create events and tag features manually.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MAY 9, 2024

TL;DR Amplitude Analytics is a product analytics platform best known for its superb event-tracking and digital analytics capabilities used in conversion optimization and customer retention. Amplitude comes with the following features : In-app events, cohorts & audiences, experimentation, and pathfinder. Amplitude’s main dashboard.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

MAY 11, 2024

TL;DR Heap is a customer analytics platform for tracking and analyzing customer data and user interactions. Some of its key functionalities include event tracking , user segmentation , session replays, heatmaps , and path/ funnel analysis. You also get a live data feed to track necessary events in real time.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Alchemer Mobile

NOVEMBER 13, 2024

Website feedback and online surveys : These collect opinions about digital experiences, focusing on usability and content quality. Businesses can use this feedback to improve website navigation, enhance user experience, and drive conversions. Event feedback surveys gather insights on attendee satisfaction.

Customer Satisfaction 211

Customer Satisfaction Product Research Data Visualization Customer Feedback 211

Userpilot

FEBRUARY 28, 2024

Perform user research and define your user personas The process starts with user research. Analyze user behavior to identify drop-offs and friction points Once you have the maps ready, you can start the analysis to find areas for optimization. Canva’s dashboard is a perfect example. How can you avoid it?

Analytic Tools 81

Analytic Tools Feedback Software Research Software Data Visualization 81

Userpilot

SEPTEMBER 2, 2024

Both provide insights into user interactions, but Hotjar allows for customizable dashboards and broader Google Analytics integration. Both platforms have help centers and community forums, but Hotjar offers more personalized support for premium users. Microsoft Clarity dashboard. Hotjar dashboard. What is Hotjar?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

AUGUST 22, 2024

Here are 6 cloud-based solutions you should explore instead of LogRocket: Userpilot offers advanced user feedback collection , customizable surveys, low-code/no-code analytics, and user engagement tools like in-app messaging. LogRocket’s main dashboard. Event tracking with Userpilot. Userpilot pricing tiers.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 66

Data Visualization Analytic Tools Research Software User Testing 66

Userpilot

JANUARY 29, 2024

User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty. Customer feedback analysis to monitor user sentiment.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs User Testing 88

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 82

Userpilot

MARCH 12, 2024

How can you identify drop-offs with product analytics and user surveys? What strategies can you use to reduce drop-offs and improve the user experience? It signals decreased engagement and indicates friction in the user experience. Prioritize feature development as per user needs. Increase feature adoption.

Data Visualization 80

Data Visualization Onboarding KPIs User Testing Analytic Tools 80

Userpilot

NOVEMBER 28, 2024

PostHog – Suitable for developers and product teams – Free for up to 1 million events/month; paid plans are priced based on usage. It combines session recording with other features like product analytics, user onboarding, and in-app surveys, making it an all-in-one solution for understanding and improving the user experience.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89